• Onboard and manage all Account and Client Directors, globally• Drive end-to-end program governance, from customer initiation through to solution deployment• Retain existing customers and promote user adoption and long-term client health• Drive strategies to organically grow business from existing customers as well as prospect new opportunities• Work with sales to foster lateral business opportunities, uncovering additional value for existing customers

• Work with world-leading brands - Ralph Lauren, Puma, etc... to deliver enterprise solutions• Be a thought-leader on IoT solutions for Consumer Engagement and Supply Chain• Broaden and deepen customer relationships, ensuring success and long term satisfaction• Interface with product, solutions architecture and project management teams

• Implement the BlueCherry Suite, a unified commerce solution; activities including but not limited to management, development and maintenance of processes, application configuration, data integration, prototyping, testing, and training • Conduct discovery meetings with clients to obtain their requirement for sourcing, purchasing, production, product development, logistics, sales, operations, customer service and finance • Lead and assist on assigned implementation projects across the organization, allocating resources where necessary to implement solutions and problem resolution • Assist in the development of client and internal short, medium, and long term plans to achieve strategic objectives. Regularly interact across functional areas with senior management or executives to ensure unit objectives are met • Influence thinking and gain acceptance of others in sensitive situations, delivering results in challenging customer situations and achieving positive outcomes • Utilize time and prioritization skills to manage issues and escalations effectively to excellent outcome and high satisfaction across competing priorities, daily

• Oversee enterprise applications, integrations and infrastructure including BlueCherry Suite, Foxfire - WMS, WebPDM & DeSL - PLM, RunIt - Retail POS, QlikView - BI, Office365, BC/DR, Cybersecurity and Magento E-Commerce platform of ~$50MM USD – strategic and tactical knowledge of end-to-end business process • Oversaw the assessment, choice, and deployment of various tools including security information and event management (SEIM) systems, data loss prevention mechanisms, intrusion detection/intrusion prevention systems (IDS/IPS), web filtering solutions (NGFW), endpoint and perimeter malware defense systems, and mobile device management software (MDM)• Partnered with technology department in China to successfully re-platform business critical e-commerce site. Enabled high touch customer care center in-house, enabling crucial access to product specifications. Selected and implemented RunIt retail POS in the US across five stores, including Woodbury Common outlet store • Migrated to virtual servers and implemented off-site server backup, replication and disaster recovery plan (DR/BC), high availability for US, CN and HK offices and personnel and reducing infrastructure TCO with the judicious use of AD domain federation. Heightened cybersecurity model - onboarded SOC vendor, employed threat correlation engine, managed vulnerability assessment and penetration testing • Partnered with business to select and manage key vendors including those for e-commerce platform and site build out, e-commerce integrations for payment, sales tax, site search, production recommendation and personalization, digital marketing agency, cloud marketing solution, email service provider, hosting and others

• Responsible for day to day and long term operations of all business systems, including but not limited to: local and wide area networks, email, ERP, WMS, EDI, voice and telecom - including of all hardware and software.• Lead in the successful completion of BlueCherry ERP/SCM software installation, configuration, upgrade, performance-tuning efforts and project management during the life cycle of an implementation for additional enterprise divisions and companies, improving processes and ensuring business continuity.• Strategic and tactical lead for all matters related to information security, encompassing access control, safeguarding endpoints, fortifying critical data security, and upholding PCI regulations.• Formulated security strategies for system deployments, collaborated with remote IT teams and vendors to devise protective measures, and conducted assessments to verify adherence to organizational policy, including backup, business continuity and disaster recovery.• Train user community across all functional groups including IT, Production, Shipping, Accounts Receivables, Customer Service and Compliance departments, in the proper configuration and usage of enterprise software.

• Work with Vendor Partnership, Toys R Us’ corporate vendor compliance department to design and develop an improved expense offset process.• Managed development of Vendor Portal and relationship between Vendor Partnership, internal developers and external third party service providers.

• Oversee ERP/Supply Chain Management System implementations and ensure business continuity for select name brand clients including Cosabella, Danskin, Lafayette 148, Versace and Zana-Di Jeans.• Perform Business Process Review (BPR) to qualify and quantify client operations across all functional groups including Production, Operations, Accounts Receivables, EDI, Customer Service, Order Entry and Systems.• Provide consultation to developers in the design of new applications and enhancements to current products.• Lead Vendor Compliance initiatives to both recoup and minimize Charge-backs by leveraging systems and building meaningful relationships with customer Buying and EDI Departments.

EDI and NRF Coordinator responsible for UPC Catalog. Processed EDI Orders, and monitored replenishment stock.Labels included Perry Ellis, Liberty of London, Nino Cerruti and Manhattan Shirt.