Holly Bluett Email & Phone Number

Responsible for content production, accreditation, and reporting for Fire Engineering Training and JEMS Training. This includes annual roadmap planning based on resources available, budget, and relevant content areas. Leads the team and executes strategy for developing content to produce over 400 courses each year since 2021. Manages SMEs, ensures training is relevant and up to date. Creates highly interactive and engaging content for continuing education for fire and EMS provider. Maintains relationships for filming content, plans, and produces video shoots for medical education filming.

Remote

Responsible for:* Course content creation and development for Fire Engineering Training and The JEMS Academy* SME management for course authors* QA/QI improvement in course products* Pre-planning and preproduction for filming* Team lead for all content projects

Remote

Design and maintain eLearning for first responders:- Course build in authoring tools (Articulate Storyline, Rise, Video, Powerpoint, and more).- Video-based course development (preproduction, production, and incorporation into learning format)- Create graphics, edit images, or visual aids to accompany course materials.- Write courses or work with subject matter experts to write effective e-learning.- Translate written lesson plans into interactive and immersive learning. - Work with contractors for professional voiceover and video production.- Work with the accreditation team to make sure courses meet standards and are approved for national certification.- Revamp old course material to be accurate and reflect modern, interactive e-learning standards.- Train and develops new hires to meet our instructional design and industry standards.

Plano, Tx

Praetorian Digital Merged with Lexipol in 2019.I develop and write elearning courses for Police, Fire, EMS, Local Government, and custom client courses. This includes research, SME management, graphic design, audio and video editing, and authoring in elearning tools. With a focus on engaging and innovative learning, I have written courses on a variety of topics from Cryptocurrency Investigation to Computer Security Basics to Suicide Prevention in Schools. These courses are accredited by state and national entities and adhere to strict guidelines.Currently I am focusing on EMS1 courses and revamping two large series for FireRescue1.

Plano, Texas

I developed and wrote elearning courses for police, Fire, EMS, Local Government, and custom client courses. With a focus on engaging and innovative learning, I have written courses on a variety of topics from Cryptocurrency Investigation to Computer Security Basics to Successful Customer Interactions. These courses are accredited by state and national entities and adhere to strict guidelines.Additionally, I managed some of our Subject Matter Experts (SMEs) who are writing course content. This included organizing and facilitating filming interviews, copy editing, media asset sourcing, audio editing, and loading the content into our LMS.

Organized and maintained an updated record of current courses and topics in the master content inventory;Worked with instructional designers to ensure course content was loaded into the LMS quickly and correctly;Aided instructional designers by copy-editing, graphic design, media sourcing, and other editing;Worked with accreditation team to ensure courses were accredited with state and national entities;Managed ticketing process and responded to inquiries for course/ accreditation questions or issues.

Dallas/Fort Worth Area

- Developed and deployed a new recruiting and interviewing strategy- Full- Cycle Recruiting- Sourced, screened, and interviewed potential candidates for employment - Facilitated HR onboarding and termination- Supported senior management in maintaining facilities and by performing other tasks as assigned- Coordinated logistics and routes for local delivery schedule

Carrollton, Texas

- Started as sole CS support agent, promoted to Manager.- Developed the CS role and processes.- Trained others on the customer support workflow, replacement, and return processes.- Provided customer support to inquiries via Email and Social Media.- Worked with the inventory team to investigate and correct mis-shipments and inventory variances.- Engaged and built online community.- Reported on CS trends and emerging issues.

Santa Barbara, California Area

- Acted as the central point of contact for customers during the repair process.- Prioritized repairs and distributed workload.- Investigated and reconciled inventory discrepancies.- Communicated company policy and updates as information became available.- Regulated the traffic of repair room to increase efficiency.

Cupertino

- Competitive and highly selective program with 6 annual participants world wide.- Worked independently and on a team to develop engaging and meaningful training material- Developed a series of self-guided experiential e-learning courses.

Santa Barbara, California Area

- Connected customers with the perfect solutions- Assisted with on-boarding and training of new employees- Assisted with ongoing training of tenured employees - Assisted with mobile device technical support