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Proven analytical, process improvement and organizational skills, along with a solid business and Life Insurance and Annuity Product knowledge to ensure timely delivery; strong collaborator through partnerships with Operations, Technology Teams and vendors to support evolving business demands. •. Product Owner. People Management and Mentoring •. Extensive Life Insurance and Annuity process and product knowledge•. Strong Analytical and Organizational Skills•. Business and System Requirement Analyst•. Process Improvement (Lean and Agile)•. Systems Development Life Cycle (SDLC) via Waterfall and Agile Methodologies, along with CMM • Problem Management• Project Management• Mainframe, Desktop, Vantage, VPAS, GIAS, wmA, Lifecomm, Online, CIS, MIS, JIRA and Remedy• Vendor Relationship Management
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Product OwnerThrivent Dec 2023 - PresentMinneapolis, Mn, UsServe as Product Owner of an Agile team charged with supporting wmA and LifeComm financial systems. Assist the team throughout the Agile ceremony process, and take ownership of our product. Responsible for the team delivering the product that are consumers and stakeholders have requested. -
Business System Analyst & Product OwnerThrivent Jan 2022 - Dec 2023Minneapolis, Mn, UsServe as Product Owner of an Agile team who perform analysis, develop requirements, provide testing support and code deployment in support of life and annuity products on the GIAS platform.
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Senior Consultant At Financial Services ClientTurnberry Solutions (Merged With Threebridge Solutions) Jul 2021 - Jan 2022Turnberry delivers sustainable, expert business and IT solutions that empower clients to solve their most mission-critical initiatives. Our unique blend of senior thought leadership with capable junior talent, together with our unmatched commitment to people-and values-centered work, sets Turnberry apart on both local and global stages. With the capability depth and delivery expertise of a large firm, and the agility and precision of a boutique firm, we meet clients wherever they are to craft custom solutions unique to their needs. Whether you’re looking to grow your consulting career or are a future client, we’d love to tell you more. Visit our website at www.turnberrysolutions.com for additional information.
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Business System AnalystTricom Feb 2021 - Jul 2021
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Lead ConsultantInfosys Mccamish Systems Aug 2019 - Dec 2020Atlanta, Georgia, UsSupport conversion activities to VPAS through analysis and testing. -
Lead Business AnalystDxc Technology Jan 2019 - May 2019As a senior member of DXC’s Life Insurance Product development team, I am responsible for working closely with Architects, Business users, and Development teams to create Business and Technical solutions , in a tool-agnostic, domain-based lift-and-shift transformation of Life Insurance applications and policies for DXC clients. My primary function is to facilitate requirements gathering and process mapping workshops, document functional business requirements, process flow diagrams, process optimizations, and business cases. As part of the project execution phase, I participate in end-to-end implementation including issue management, and change management. Operational activities include reviewing ongoing and previous conversion projects and helping support teams to analyze and resolve policy and data-level issues.
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Business Analyst ConsultantDxc Technology Oct 2017 - Dec 2018
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Director Of OperationsClientlink Direct Mail & Fulfillment Jan 2017 - Aug 2017. Manage a staff of 20+ associates, including three managers and about 15 direct reports. Organizational breathe includes Customer Service, Data & Print, Production and Warehouse/Logistics.. Manage organizational effectiveness and efficiency by defining, delivering and supporting strategic implementation plans for Compliance within IT and Operations. Implement Process Improvement and provide technical research for Senior Management . Manage and complete projects, for both internal delivery, as well as for external clients. Verification and auditing of existing and newly implemented technologies . Facilitate the creation, continual updating and implementation of the Disaster Recovery Plan. Provide Process Improvement recommendations, innovations on a companywide scope, in order to improve the customer's, employee's and company's experience. Provide accurate and timely financial information including but not limited to; forecasting requirements, annual budget, expenditures, variances and any necessary adjustments, corrective actions. Implemented companywide, job specific, quality service standards
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BakerPhilly Pretzel Factory Sep 2016 - Dec 2016Bensalem, Pennsylvania, UsProvide baking services for the company's products (i.e.pretzels, minis, sticks, rivets, pretzel dogs, spicy sausage pretzels and cheesesteak pretzels) -
Systems ManagerPrudential Financial Mar 2008 - Dec 2015Newark, New Jersey, UsIT Systems Manager 2008-2015 Partnered with call center and back office operations areas to develop a strategy to improve the life insurance and annuity customer experience via improvements to multiple processes, systems, and platforms including mainframe, web, desktop, and client information, in addition to MIS enhancements to support Operations. Single point of contact for Systems during three different Operations’ Lean programs targeted at reducing cost and improving customer service. My role was, but not limited to: o Attended all idea generation and Kaizen meetings o Performed 1st level implementation cost analysis on all ideaso Attended all Value Stream Mapping sessionso Partnered with Operations on the building of the business case for estimation, requirements.o Partnered with both internal and vendor systems areas, converting the business speak into technical terms o Partnered with Operations in preparing decks presentation materials• Managed a project budget of ~$950,000• Partnered with Operations on project prioritization and scheduling to achieve established goals.• Provided projects status and impact to senior leadership• Ensured problem management process was being followed• Ensured consistency with industry standards around customer-based reporting requirements.• Utilized Lean Six Sigma techniques to flush out issues and solutions that reduced the volume of systematic fall-out. • Established Service Level Agreements with our Operations and Systems partners.• Collaborated with Operations, Product Support and multiple other system development organizations enhancing a policyholder information system for our entire life insurance portfolio. • Implemented process improvements that reduced resource demand, waste and or improved customer experience.• Coordinated release components for life insurance platform changes, following SDLC processes, both Waterfall and Agile (Utilizing Remedy for problem tracking). -
Project ManagerPrudential Financial Mar 2006 - Mar 2008Newark, New Jersey, UsProject Manager, Dresher, PA 2006 - 2008This assignment afforded me the opportunity to manage projects that were approved via Operations. Responsible for assuring that the projects stayed on budget and on schedule. Worked on multiple projects simultaneously, with at least one project scheduled each quarter. Managed many project teams, usually consisting of five to seven team members (i.e. Operations Subject Matter Expert, Operations Business Requirement Writer, at least one system development area but many times it was two or more, a Quality Assurance Tester and a User Acceptance Tester) in delivering system enhancements that improved the overall customer experience.
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Release ManagerPrudential Financial Feb 2004 - Mar 2006Newark, New Jersey, UsRelease Manager, Roseland, NJ 2004- 2006This assignment was a newly formed team that built a new life insurance administration platform. Responsible for one of many releases that were necessary in order to fully implement all the processing necessary in order to support life insurance. Directed seven system analysts, both internal and vendor analysts, who wrote system requirement documents for our developers. Responsible for the outcome of each of the system requirement documents to make sure they met the business need, as well as were compatible with the system design and options.
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Business AnalystPrudential Financial Jan 1984 - Mar 2004Newark, New Jersey, UsPrevious Prudential ExperienceBusiness Analyst, Dresher, PA; wrote business requirementsTechnical Manager, Dresher, PA; As Subject Matter Expert for Investment Life Insurance and Annuities managed and technically supported a staff of ~120 experienced technicians, with up to 20 technicians reporting directly to me at various times. This team simulated all customer requests offline, as a result of system failure when originally attempted, on investment life and annuity contracts. The transactions include, but not limited to: payments, withdrawals, cancellations, loans, etc. Systems Analyst, Roseland, NJ; served as the analyst on the development of a new online system for Operations Processor, Dresher, PA; processed, reconciled payments and served as lead technician in both the payment processing area and a separate area that simulated all system failed transactions manually
Robert Lunny Skills
Robert Lunny Education Details
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University Of Phoenix Levittown PaBusiness Management -
Penn State AbingtonAnd Related Support Services
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Bucks County Community CollegeBusiness Management
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Neshaminy Langhorne High SchoolGeneral Studies
Frequently Asked Questions about Robert Lunny
What company does Robert Lunny work for?
Robert Lunny works for Thrivent
What is Robert Lunny's role at the current company?
Robert Lunny's current role is Product Owner at Thrivent.
What is Robert Lunny's email address?
Robert Lunny's email address is ro****@****ial.com
What is Robert Lunny's direct phone number?
Robert Lunny's direct phone number is +121532*****
What schools did Robert Lunny attend?
Robert Lunny attended University Of Phoenix Levittown Pa, Penn State Abington, Bucks County Community College, Neshaminy Langhorne High School.
What are some of Robert Lunny's interests?
Robert Lunny has interest in Civil Rights And Social Action, Environment, Education, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Robert Lunny known for?
Robert Lunny has skills like Business Analysis, Leadership, Management, Process Improvement, Vendor Management, Project Management, Sdlc, It Management, Team Building, It Strategy, Program Management, Change Management.
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