Blaire Wofford, M.Ed. Email & Phone Number

Los Angeles, California, United States

Los Angeles Metropolitan Area

Orange County, California Area

•Answer incoming phone calls and emails to the Group Sales Office, qualify the inquiry and distribute to the correct sales manager for follow-up in a timely manner. • Assist with and complete reservations for travel agent rates, complimentary stays, and site inspections. Act as liaison while managers are out of the office. • Provide rate quotes.• Cultivate and maintain excellent relationships with guests and travel agency partners. • Communicate arrivals, itineraries and any pertinent information of VIP guests and Tour & Travel Groups to hotel operations to ensure that guests’ expectations are exceeded. • Maintain a positive working relationship with other departments. • Plan site inspections and Fam trips as directed by Leisure Sales Manager and communicate to resort operations. Possibly conduct site inspections and Fam trips in the absence of sales manager. • Coordinate activities, collateral, meetings, sales missions, travel itineraries and conferences for assigned sales managers. • Assist Sales Manager with expense reporting and compliance with travel policies. • Perform general office duties and assist other personnel, as required.

Anaheim, Ca

•Assist Front Office manager in managing all aspects of the front office, for example guest registration, telephone services, and concierge services to deliver a guest experience that is unique•Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. •Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. •Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.•Ensure front office staff provides guests with prompt service, professional attention and personal recognition. •Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships drive continuous improvement in guest satisfaction. •Conduct routine inspections of the front office and gift shop and take immediate actions to correct any deficiencies•Displaying true passion for people and service•Strong communication skills essential when interacting with guests and employees•Problem solving, reasoning, motivating and training abilities are often used•Promoted after working as a from desk agent at sister-property Staybridge Suites-Anaheim Resort AreaStaybridge Suites- Anaheim Resort AreaFront Desk Agent • Welcome guest upon arrival to the hotel• Quickly and efficiently get guest into their assigned rooms• Effectively communicate guest needs and create an individualized experience while staying in the hotel• Working as a team with housekeeping and maintenance to ensure the rooms are in the best conditions and ready upon guest arrival• Refer guest to surrounding attractions in the SoCal area• Meet monthly loyalty program sign-up, room upgrade and ticket sales goals

Torrance, California

As an Associate I must greet guest with a warm welcome and smile. It was also my job to anticipate the guest needs and ensure nothing but the best from the moment they walk in the door or pull up in the drive thru to the very last moment of hanging out their food or walking out the doors. I am also held accountable to make sure that the quality of or food is consistent and up to the In-N-Out standard.

California State Polytechnic University, Pomona

-Creating a welcoming guest experience that goes beyond creating a smoothie or making a bowl, but making the guest day.-Treating all Student, Faculty and Staff in a polite manner while moving hastily to execute their order and fulfill their needs.-Working as a team with fellow crew members to communicate the needs of the guest as well as the restaurant.

Downtown Long Beach, California

-Creating a hospitable environment for guest while being timely, knowledgeable and informative-Know what the guest needs before they ask-Using time management to take care of 5+ tables-Being a Team player and helping out fellow servers-Helping keep all the small details of the restaurant in order.-Training New Hires

Disneyland Resort, Anaheim, California

(January 2012-August 2012)Started as a College Program participant in a living, learning and earning within a Fortune 100 company.Classes Taken:Corporate AnalysisMarketing YOU: Personal and Career Development Strategies (January 2012-April 2013)Food Prep-Help create and prepare items in the cold kitchen-Use time management and uniformity in order for me to make multiple desserts in a timely manner-Expedite food to the specification of the servers(April 2012- April 2013)Line Cook-Crossed Trained and learned to work 3 other stations on top of the 2 I was initially taught(November 2012-April 2013)Busser Help/ Food Runner-Cross-trained to the front of the house-Bus tables in a quick and efficient way-Performed tray-to-tableside service

Master Of Education - Med, Counselor Education/School Counseling And Guidance Services

Activities and Societies: Kappa Delta Pi International Honors Society in Education, Rossier School of Education Student Ambassador

Bachelor Of Science (B.S.), Hospitality Administration/Management

Activities and Societies: Shades of Queens, Sigma Gamma Rho Sorority Inc. , Diversity Ambassadors

Cooking And Related Culinary Arts, General, Business Management

Activities and Societies: Dance Club, Sankofa, Business ClubCourse Work: Food Safety and Sanitation (ServSafe Certification Class) Food.