Blynn Atchley Email & Phone Number

United States

Cape Girardeau, Missouri, United States

• Developed Objective & Key Results with executive leadership, focused on client churn to successfully reduce our churn from $1.5 million Annual Reoccurring Revenue (ARR) to $228k ARR from Q3 2023 to Q4 2023; saving our.
• Migration to our new tracking tool, Salesforce PSA; to allow Service Delivery to track client issues and risk effectively, discuss weekly during executive leadership meetings, and to continue to drive positive outcome.
• Development of Escalation Management, a team dedicated to focusing on client escalations to provide 24-hour updates, quick resolution, and focus on lessons learned to take back to other organizations to prevent future.
• Implemented team process surrounding client profitability to track Cost of Goods Sold (COGS) to verify we are targeting a 50% gross margin for our client base.

Remote, Cape Girardeau, MO

• Created Service Delivery Manager Informs, informing our client base on a weekly basis of the latest cyber-attacks, interesting items in the industry, our latest Indicators of Compromise to keep clients informed on.
• Ran Service Delivery Campaigns, such as nine upsell opportunities in 90 days; to maintain an item of focus for our clients to increase security posture, upsell Professional Services, or others as discussed with leaders.
• Created SDM Governance model to establish a framework to outline our mission statement, an ideal Service Delivery Manager, define our involvement in the Managed Security Services space, policies and procedures, and our.

Remote, Cape Girardeau, MO

• Maintained a four million dollar+ book of business, serving as a technical trusted advisor to aid in cross/up-sell opportunities, provide monthly MSS security reporting, client escalations, and compliance (SOC II.
• Assisted clients with critical situations, such as cyber breaches/compromises; Tracked in Rolling Action Item Lists (RAILs) to determine the technical nature of the breach, discuss next steps, and provide an empathetic.
• Collaborated cross functionally between internal teams to ensure client satisfaction and drove issues to resolution / closure.

Remote

• Investigated platform specific situations regarding Falcon Sensor deployment issues, Falcon UI security posture settings, and aided with user integration/creation into their environment.
• Provided advice/expertise surrounding VMWare/ESXI configuration issues, firewalls, and other related items.
• Triaged issues to engineering/support regarding major platform specific issues for Falcon Complete customers.

301 West Main St. Malden, MO 63701

• Basic Advanced Router/Switch experience such as managing and configuring boot image files, and writing Access Control Lists for security purposes.
• Experience using administrative tools in Windows Server 2008/2012/R2 to create Primary Domain Controllers, create Domain Forests, manage users and groups, assigning rights/permissions, and Maintained equipment while.

Remote

• Performed quarterly Proactive Threat Engagements for enterprise level customers utilizing the Taegis Investigation Platform, involving but not limited to security posture, vulnerability assessment, device/security.
• Maintained a 40:1 customer ratio. Emphasizing quality engagements to represent the customers best interests regarding technical and non-technical consulting.
• Advised customers on the latest treats among the landscape, providing remediation details surrounding internal and external information.

Remote

• Created transitional security training for non-security focused Customer Service Frontline (CSF) team. Working with leadership on a weekly basis, making various tweaks to the program, providing scorecard data, and.
• Performed CTP based training as needed to cover for our various team members / obligations.
• Worked with Partner Team to create a weekly alignment call; that we all may align on our various training obligations.
• Our team performed/created a “SOC Immersion” series. Utilizing our internal SOC knowledge to go over subjects such as CTP vs Taegis and a deep dive into RedCloak series and developed a tracking mechanism via Office365.
• Created criteria and developed a program for CSF to perform performance audits with their team members on a regular cadence.

90 Royal Little Dr, Providence, RI 02904

• Led analysts to push for career growth/opportunities through 1:1, various leadership conversations, etc. (Several of my team members are now on SIA, A2, TRT, and other advanced roles.)
• Revived SOC Instructor Led Training by standing up a team, working with the prior trainers on transitioning, setup weekly training sessions, worked with SA leaders on various training endeavors created/revitalized CTP.
• Worked with sales, client advocacy, and customers on various escalated / critical situation issues.
• Transitioned into dedicated training/auditing role due to need.

90 Royal Little Dr, Providence, RI 02904

• Provided over 4700 clients correlated analytical escalations based on malicious activity
• Performed tuning calls and assisted clients with security related issues based around their needs from the Cyber Threat Analysis Center (CTAC) and triaged requests to other related departments.
• Created escalation rules using regex with our internal MPLE system.
• Investigated client logs via CAJ and provided security related information as needed by client request.
• Lead monthly meetings involving the Providence and remote CTAC teams to involve the team with other departments, perform technical talks, and discuss company logistics for my upcoming development to management.
• Took lead on internal company projects to assist and document client migrations between the CTAC and other related departments.

24 Minnesota Ave, Cape Girardeau, MO 63703

• Experience securing AdTran, Cisco, Watchguard, Fortinet and other devices along with building secure base configurations.
• Experiencing upgrading IOS and other firmware for devices for security purposes.
• Experience establishing secure VPN tunnels for Big River and Partners.
• Experience Securing protocols such as SIP, MGCP, BGP, SSH, FTP, and other known protocols.
• Experience assisting partners and customers with security issues across multiple devices.
• Experience with the product, Solarwinds along with reading ingress/engress to prevent attacks from particular IPs and subnets.

1 University Plaza, Cape Girardeau, MO 63701

• Experience configuring and racking Cisco and Symantec Firewall products.
• Experience assisting students with Packet Tracer, Subnetting, VMWare, Cisco CLI, and any other technical issues.

512 N 1 Mile Rd, Dexter, MO 63841

• Experience with Cisco and Dell enterprise equipment such as configuring boot image files, creating and configuring VPN connections, and managing IP Telephony phones.
• Successfully created “GillGroup Workflow”, the company’s database from scratch using Quickbase.
• Started reconfiguring network due to issues such as, packet loss, excessive broadcast traffic, and connectivity issues while creating a network database list.

2080 Three Rivers Blvd, Poplar Bluff, MO 63901

• Experience helping students and employees with (ITV) Interactive Television classrooms and online Blackboard platform.
• Experience diagnosing issues with video/audio ITV equipment.

2080 Three Rivers Blvd, Poplar Bluff, MO 63901

• Formatted, Partitioned, Ghosted, Installed, and linked to Active Directory to over 100 student computers at main, satellite campuses, and Kneibert Clinic LLC for upcoming spring semester.
• Installed new Ethernet cables, PCs, Projectors, Sound Systems and other equipment at new satellite campus for students and instructors before the spring semester.

Bachelor’S Degree, General Studies - Emphasis Cyber Security, 3.0 Gpa

Activities and Societies: Cyber Defense Club Mid-West Regional Cyber Defense Competition Phi Delta ThetaFormer Vice President and founding.

Associate’S Degree, Network Administration, 3.75 Gpa

Activities and Societies: Phi Theta Kappa Honors Society Students Striving for Success (S3)Chief Technical Officer (CTO) for Students.