Responsible for a distribution of conveyor solutions for the majority of representatives of medium and large manufacturing businesses in Ukraine

e-learning solutions developer, where my role included to:- Manage project progress on different stages to adapt their workflow as required;- Manage relationships with multi-national customers or their representatives;- Document communication results and to formulate the clear task description for the team.

Telephone support for Apple customers with technical questions concerning computers, smartphones and other telecommunication devices, including gathering and analyzing information, testing and communicating recommendations. As an employee, I maintained composure and patience in the face of a stressful work tempo, learned how to resolve customer complaints and concerns.

Responsibilities on that position was a great opportunity for me to understand basics of network engineering, also during this work I became much more confident with TCP/IP network configuration.- Gathering and analyzing network signal strength in different places of town.- Developing network map.- Preparing reports