Bláithín Macken Smith Email & Phone Number

✉ bla.mackensmith@gmail.com ☎ +436601172581 🗣 Japanese, English, Russian, Spanish 🎓 BA in Russian and Irish 💡Expertise: Customer Success Management, Customer Relationship Management, Account Management.I am an accomplished multilingual Customer Success Manager with 8+ years of experience in Customer Relationship Management, Customer Acquisition & Retention including 3 years in the B2B SaaS industry at such notable companies as Amazon and Google. I strive to build long lasting trust with customers, acting as their voice within internal teams and specialise in onboarding, training, identifying growth opportunities and cost optimization.🚀Career Highlights-Was recognised with an AWSome award for bringing red sentiment customers to green sentiment by gathering detailed information on their current issues, researching possible resolutions and actioning them in an organised and clear manner.-Aided clients interested in brand promotion via YouTube Ads and Google Ad products, by building custom lineups. Built custom packs for audiences interested in everything from street food and travel to budget-friendly fashion.-Managed the digital marketing activities of an Irish Government Agency responsible for foreign language uptake promotion in secondary schools across Ireland. -Managed client relationships, prospected new customers, submitted orders, explained product features, and recommended products, monitored competitors, solved customer complaints, provided after-sale support, generated sales reports, and ensured sales objectives are completed and focused on profitability.I’m always interested in hearing from former colleagues, managers, or just interesting professionals, so feel free to contact me if you’d like to connect.