-Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture-Processes and assist customers with transactionsIntroduces customers to the branch team who will build relationships and assist with specialized financial needs-Makes customers’ lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week-Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards

-Delivers exceptional customer experience by acting with a customer-first attitude-Demonstrated ability to make personal connections, engage and educate customers, ask open-ended questions and listen to establish trust and build lasting relationships-Exudes confidence with clients when sharing product knowledge and solutions-Excellent communication skills - in person and over the phone - with proven ability to tailor features and benefits of products/services to customers with differing needs-Strong desire and ability to influence, educate, and connect customers to technology-Possesses drive, initiative, and knowledge to provide financial options for customers using a consultative approach-Ability to learn products, services, and procedures quickly and accurately; delivers solutions that make our One Chase products work together-Operates within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training-Professional, thorough, and organized with strong follow-up skills-Excellent interpersonal communication skills-Engage and partner with team members and other lines of business to offer most appropriate products

• Helping build relationships with customers by connecting them with team members who can help them address their financial needs• Help clients with everyday transactions such as depositing or cashing checks, reordering a debit card, or helping update their address through Customer Assist and Teller Express• Teach clients how to use self-service options - Help customers learn how to complete their banking needs, whenever, wherever and however they want with self-service options, including the Chase Mobile App, Chase.com, and ATMs with expert knowledge in our self-service and digital platforms • Manage wait times to meet with a Banker by scheduling, rescheduling or canceling client meetings

• Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time• Manage executives’ schedules, calendars and appointments • Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored• Responsible for ensuring office financial objectives are met by preparing annual budget for the office, planning the expenditures, analyzing variances and carrying out necessary corrections that may arise

• Decreased Monthly Inventory by 3.5% and maintained results for 7 months• Oversee administrative tasks, including bookkeeping, training, equipment and food ordering, maintenance, and other needs as they arise.• Prepare annual and monthly budgets, cost analysis, employee performance reviews, and additional quarterly reports• Increased Customer experience Scores by 8 points and improved 4 categories: Food taste, Quality, Friendliness and Cleanliness

-Arrange your schedule so that your store meets the minimum requirements of staff and have successful results, which includes being available to cover shifts for vacations, sick days, personal emergencies, etc.-Supervise the preventative maintenance schedules for each store.- Complete responsibility for processing of all invoices, credits, bills, past due statements, and mail.-Perform all Human Resources functions for your store including (but not limited to) interviewing, hiring, new hire paperwork, orientation, training, semi-annual employee appraisals, discipline, accommodation, enforce all rules of employee handbook, and termination.- Submit payroll information as required to ensure that the staff is paid on time and with 100% accuracy each pay period.- Ensure period end inventories are completed consistently and accurately for each store.- Ensure that the store is completing the following tasks on a daily basis: Prep to Par, Station Assignment, Temperatures, Cleaning & Revenue Calendars, Over/Short, and Bread Counts.- Provide weekly reports to the District Manager on a consistent basis, with information to include: Labor and Food Cost, special projects, customer compliments/complaints, Secret Shopper scores, weekly cleaning projects. Also, include reports for corporate visits, Health Department and SteriTech when completed.- Review daily reports for both shifts: track and monitor refunds, discounts, deposits, Cash over/short, tip jar, and change orders.- Collect month end paperwork and submit by the 5th day of the following month to District Manager.- Maintain ongoing employee training and development program- Ensure that par levels for orders are current and that orders for bread and product are completed in the specified timely manner.- Manage the Secret Shopper scores with the monthly goal of 88% or greater.- Manage the SteriTech audits quarterly to ensure at 97% or greater.

• Decreased table turns from 48 minutes to an average of 37 minutes• Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations • Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees • Ensures proper management of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements• Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures, efficient usage and yield application

• Managed a team of over 60+ employees using my skills of leadership, planning and execution, operations, partner development & team building• Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments • Manager of the Quarter for decreasing waste from 16% to 5.7% during new promo launch• Support with 2 new store openings by managing training of new staff and deployment • Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives • Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations

• Assists the President/CEO with daily administrative duties and completes a broad variety of administrative tasks that include managing an active calendar of appointments; completing expense reports; composing and preparing correspondence; arranging complex and detailed travel plans, itineraries and agendas and compiling documents for meeting• Serves as the President’s administrative liaison to the Board of Directors and manages Board activities, which include coordinating semi-annual Board meetings and dinners; semi-annual Board staff lunches/receptions/new Board member orientations; arranging hotel accommodations for out-of-town Board members; processing travel reimbursement requests; and compiling, assembling, and distributing Board meeting materials. Research potential Board members for the Nomination Committee

Responsible for planning, creating and confirming reservations for clients, guests and the owner•Responsible for managing and maintain floor plans for all FOH Staff•Responsible for updating all business profiles for clients in the main system•Maintaining and providing exceptional, prompt and courteous customer service at all levels for the restaurant•Responsible for the organization and planning of private events for clientele while building strong customer relations for the company•Creating training manuals for new employees and overlooking the training progress on each new hire