Bee Moua Email & Phone Number

Saint Paul, MN, US

Monroe, Louisiana, US

• Identifying and resolving customer reported trouble
• Provide advance technical support to include remote trouble diagnostics and correction
• Assist with answering customer calls during overflow/outage situations
• Updates status to customers on an as required basis
• Escalation of customer and network trouble to ensure timely resolution
• Actively work with local exchange carriers and CenturyLink internal Operations Centers to ensure current services are active and restored within the Service Level Agreements

Eden Prairie, MN, US

• Provides end user support of all IT managed systems and applications
• Install VOIP CISCO IP Phone 7945 +, trouble shoot issues
• Works independently to resolve prioritized requests while maintaining accurate and thorough documentation, complete ticketing history to document analysis, diagnosis, and resolution plus future preventive actions.
• Recognize and document recurring problems and patterns of problems within the environment
• Provides on call support as part of a rotating schedule.
• Involving into Projects assigned to meet needs as Win XP upgrade, Cisco Switches deployment and patching cables on the device.

Fort Mill, SC, US

• Perform troubleshooting and resolution for PC issues/reimages, application/printer installs, basic networking tasks deploy new PC’s and peripherals
• Applies understanding of computer software and hardware to diagnose problems, determine appropriate course of action, provide complete follow-through to successful resolution or escalate to appropriate support.
• Responsible for maintaining, configuring, and upgrading computer systems. Performs complex computer repairs and coordinates vendor support for more critical repairs.
• End user support - Desktop, Server and Network troubleshooting, client/customer support, hardware/software maintenance) System implementation and maintenance
• Environment: Windows XP, Windows 7