Bee Moua Email & Phone Number

Saint Paul, Mn, Us

Saint Paul, Mn, Us

Monroe, Louisiana , Us

• Identifying and resolving customer reported trouble• Provide advance technical support to include remote trouble diagnostics and correction• Assist with answering customer calls during overflow/outage situations• Updates status to customers on an as required basis• Escalation of customer and network trouble to ensure timely resolution• Actively work with local exchange carriers and CenturyLink internal Operations Centers to ensure current services are active and restored within the Service Level Agreements• Keep the project team updated with daily progress reports on any assigned actions.• Using Intas, and CLI access this position will isolate layer 1 problems on DS0, DS1 and DS3 circuits on the IP platform, Aruba Wireless, VPN, MPLS Network, Juniper srx series, Cisco 4k, 7k, 7k series, Versa Appliance, 9K, JUNO M320, and Alcatel 7550.• detailed understanding of DS0/1 and 3 circuits: point to point, private line, and Ethernet, MPLS, VPLS, EPIPES. • TEST: Brix test/MAC Swap/RFC Test for Ethernet Circuit.

Eden Prairie, Mn, Us

• Provides end user support of all IT managed systems and applications• Install VOIP CISCO IP Phone 7945 +, trouble shoot issues• Works independently to resolve prioritized requests while maintaining accurate and thorough documentation, complete ticketing history to document analysis, diagnosis, and resolution plus future preventive actions.• Recognize and document recurring problems and patterns of problems within the environment• Provides on call support as part of a rotating schedule.• Involving into Projects assigned to meet needs as Win XP upgrade, Cisco Switches deployment and patching cables on the device.• Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access (Netmotion) in a Windows XP and Windows 7 environment, offering a variety of level 1 to 1.5 solutions over the phone. Using remote control tools to assist customers when needed.• Environment: Windows XP, Windows 7, MAC• also administer network devices using configuration management tools (OpsWare) and Manage Engine

Fort Mill, Sc, Us

• Perform troubleshooting and resolution for PC issues/reimages, application/printer installs, basic networking tasks deploy new PC’s and peripherals • Applies understanding of computer software and hardware to diagnose problems, determine appropriate course of action, provide complete follow-through to successful resolution or escalate to appropriate support technician and/or department.• Responsible for maintaining, configuring, and upgrading computer systems. Performs complex computer repairs and coordinates vendor support for more critical repairs.• End user support - Desktop, Server and Network troubleshooting, client/customer support, hardware/software maintenance) System implementation and maintenance• Environment: Windows XP, Windows 7