Leading the Services, Product Management, Finance, and People functions

Manage Solution Architects, PSO Software Engineers, Support Engineers, and Global Service Managers as a part of Solvvy during the migration to Zoom Virtual Agent (Zoom's chatbot product). Collaborate with Sales, CSMs, and Professional Services teams to deliver technical solutions for prospects and customers. Led the architecture of high-leverage deployments such as Zoom's implementation of Solvvy.

Led a team of 9 solutions engineers Developed a Solutions Architecture roleManaged the technical life-cycle of a customer from sales to support

Created customer-centric cultures with enterprise clients with QM's digital experience analytics platform. - Identified billions in revenue opportunities with multiple enterprise companies through reducing user friction, improving UX flows, and improving page performance- Operationalized teams across Product, Voice of Customer, IT, and Analytics to quantifiably empathize with their customers- Enabled organizations to move beyond agile through real-time customer insights with session replay- Deployed the highest-volume implementation at QM at the time with billions of monthly sessions

Involved new students in redesign of engineering curriculum to create student-focused coursesCreated over 20 end-of-module assessments on topics like Javascript, Database, and AlgorithmsImplemented assessment methodology for the new curriculum that increased graduation rates by 40% while improving learning outcomes by using a formative interview formatEnabled enrollments to scale by 300% by implementing quantitative assessments for freemium courses

Involved in pre-sales process to demonstrate the power of low-code platforms in solving business problems. Worked with Solutions Engineers & Professional Services to build and deliver out-of-the-box templates for Higher Education and Banking organizations. Launched out-of-the-box solutions for commercial account opening and various Treasury Management services. Worked in a cross-functional role with marketing, engineering, customer success, technical writers, and the training team.

As a product evangelist, I brought in over 70% of the company's new revenue during my time at the company. Led product efforts to launch a new product line with Scoutr for Students.

Taught front-end section of the Development Bootcamp during nights and weekends. Coursework included HTML, CSS, JavaScript, and React. Structured classes to have brief instruction followed by multiple coding exercises.

Built and deployed a business registry 3 months ahead of schedule as part of an agile team.

Led a team to research, design, and develop a collaborative online assessment generator. We used JavaScript, GraphQL, and Google Polymer as our tech stack. Over 3000 students used the platform in higher education courses.

Completed NetSuite migration process ahead of schedule by coordinating processes between the finance, data warehouse, and vendor teams. Assessed over 3 million individual sales records to resolve revenue discrepancies.

Used ColdFusion and jQuery to build user interfaces for 360 degree surveys for enterprise clients and educational institutions.

Led volunteer efforts for the Church of Jesus Christ of Latter-day Saints with 6 different church congregations in Buenos Aires and Rio Gallegos. Trained new volunteers, led regional volunteer teams, and built relationships between the evangelist and operations groups.