Brandan Madson Email & Phone Number

Cincinnati Metropolitan Area

Cincinnati Metropolitan Area, Ohio, United States

• Oversee day-to-day activities of Owner Services, while continuing to perform all other account manager responsibilities.• Manage & provide new Account Manager training. Provide continued feedback and coaching to Account Managers. • Maintain Account Manager & Overnight Account Manager daily schedule.• Investigate internal and external service failures affecting the client experience. Satisfactorily resolve and respond to client concerns. • Support new aircraft owners &… Show more • Oversee day-to-day activities of Owner Services, while continuing to perform all other account manager responsibilities.• Manage & provide new Account Manager training. Provide continued feedback and coaching to Account Managers. • Maintain Account Manager & Overnight Account Manager daily schedule.• Investigate internal and external service failures affecting the client experience. Satisfactorily resolve and respond to client concerns. • Support new aircraft owners & crewmembers as they transition to EJM Aircraft Management. • Provide assistance to Director & Vice President as necessary.• Backup Key Account Manager, providing dedicated 24/7 support to client operating two managed aircraft, charter, and NetJets. • Assisted with implementing and maintaining Microsoft OneNote as primary client database. Show less

Cincinnati Metropolitan Area, Ohio, United States

• Primary point of contact for aircraft owners, executive assistants, schedulers, and crew members scheduling domestic and international Part 91 and Part 135 trips. • Arrange passenger departure and arrival ground transportation, in-flight catering, maintain passenger manifests, and other special requirements based on trip requirements and passenger requests.• Complete flight operations tasks including initial trip feasibility, NOTAM/TFR impact, review aircraft/crew duty limitations… Show more • Primary point of contact for aircraft owners, executive assistants, schedulers, and crew members scheduling domestic and international Part 91 and Part 135 trips. • Arrange passenger departure and arrival ground transportation, in-flight catering, maintain passenger manifests, and other special requirements based on trip requirements and passenger requests.• Complete flight operations tasks including initial trip feasibility, NOTAM/TFR impact, review aircraft/crew duty limitations, and brief crew members for domestic Part 91 flights.• Actively monitors changes to trip scheduling and the resulting implications to the overall operation of the aircraft.• Maintains knowledge of each aircraft’s status and requirements throughout multiple departments.• Prepares, books, and maintains charter reservations for managed owners and presents charter trips to owners for approval. Show less

Savannah, Georgia, United States

• Manage Pilot Training Schedule with launch of new aircraft type & type rating.• Coordinate pilot training with aircraft delivery, ensuring all regulatory approvals are granted & customer requirements are met.• Secondary scheduler for Gulfstream G550, G450, GIV, & GV Pilot Training, International Procedures, & Corporate Cabin Attendant Training Programs.• Experienced with clients training under FAA Part 91, 121, & 135, US & Foreign military, EASA, Mexican DGAC, Brazilian ANAC, Hong… Show more • Manage Pilot Training Schedule with launch of new aircraft type & type rating.• Coordinate pilot training with aircraft delivery, ensuring all regulatory approvals are granted & customer requirements are met.• Secondary scheduler for Gulfstream G550, G450, GIV, & GV Pilot Training, International Procedures, & Corporate Cabin Attendant Training Programs.• Experienced with clients training under FAA Part 91, 121, & 135, US & Foreign military, EASA, Mexican DGAC, Brazilian ANAC, Hong Kong CAD, Chinese CAAC, & Transport Canada.• Primary point-of-contact for external customers & clients, as well as internal teammates. Respond to all requests & feedback in a prompt, responsible, efficient, & professional manner.• ISO9001:2008 – Quality Management Systems Auditor.• Safety Management System Safety Action Group Member. Show less

Savannah, Georgia, United States

• Manages pilot training schedule at lead Gulfstream G550 Pilot Training Center.• Secondary scheduler for Gulfstream G450, GIV, & GV Pilot Training, International Procedures, & Corporate Cabin Attendant Training Programs.• Experienced with clients training under FAA Part 91, 121, & 135, US & Foreign military, EASA, Mexican DGAC, Brazilian ANAC, Hong Kong CAD, Chinese CAAC, & Transport Canada.• Primary point-of-contact for external customers & clients, as well as internal teammates… Show more • Manages pilot training schedule at lead Gulfstream G550 Pilot Training Center.• Secondary scheduler for Gulfstream G450, GIV, & GV Pilot Training, International Procedures, & Corporate Cabin Attendant Training Programs.• Experienced with clients training under FAA Part 91, 121, & 135, US & Foreign military, EASA, Mexican DGAC, Brazilian ANAC, Hong Kong CAD, Chinese CAAC, & Transport Canada.• Primary point-of-contact for external customers & clients, as well as internal teammates. Respond to all requests & feedback in a prompt, responsible, efficient, & professional manner.• Assist Associate Learning Center’s in Wilmington, DE, Long Beach, CA, Dallas/Fort Worth, TX, Farnborough, UK, & Hong Kong, SAR with scheduling requests & program questions.• Assist with teammate training in Savannah & Hong Kong.• ISO9001:2008 – Quality Management Systems Auditor. Show less

Savannah, Georgia, United States

• Assist customers with check-in, checking baggage, & ticketing issues, as well as tender light cargo.• Operating in the gate environment deplaning & loading passengers on aircraft with up to 70 seats.• Perform aircraft servicing tasks, including baggage handling, aircraft loading & unloading, lavatory services, deicing, & pushback.

Troy, Michigan

• Program, service, & install general use & public safely radio systems.• Coordinate programming for the Oakland County Harris OpenSky Radio System transition. • Design & implement custom installations for specialty OpenSky applications.• Quoted & Billed customers for products & services rendered.• Perform all computer & IT related installations & repairs.

Battle Creek, Michigan, United States

• Dispatching and tracking of over 50 aircraft and flight training devices in the WMU fleet.• Manage daily flight schedule of FAA Part 141 flight school.• Coordinate aircraft operations with maintenance, ramp, fuel, flight instruction, safety, administrative staff, & air traffic control.• Charged students for aircraft rentals & instructional time. Credited student flight accounts with additional funds when necessary.• Served as initial & primary point of contact for all flight… Show more • Dispatching and tracking of over 50 aircraft and flight training devices in the WMU fleet.• Manage daily flight schedule of FAA Part 141 flight school.• Coordinate aircraft operations with maintenance, ramp, fuel, flight instruction, safety, administrative staff, & air traffic control.• Charged students for aircraft rentals & instructional time. Credited student flight accounts with additional funds when necessary.• Served as initial & primary point of contact for all flight students, instructors, & transient pilots.• Assisted with new student orientation activities, & perspective new student tours & marketing.• Perform various administrative & leadership duties.• Assisted in coordinating the transition to Cirrus SR-20 & SR-22 training aircraft.• Oversaw the transition to ETA Talon Dispatch & Flight Training Management Software for the flight operations, dispatch, & flight training departments. Show less

Aviation Flight Science, Aviation

Specializing in aircraft systems & navigation, flight operations, aviation management, & aviation safety. Private Pilot ASEL.

Education record

Graduated cum laude with 3.349 GPA. Graduation Honors included Matson Scholarship for Leadership and Achievement, and Senior Project Honor.