Mai Anh B. Email & Phone Number

Amsterdam, NH, NL

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

Maastricht, Limburg, Netherlands

- Design and manage the cleaning of public areas and guest rooms.- Assign tasks for housekeeping attendants.- Responsible for the inspection of quality.- Carry out interdepartmental communication to ensure smooth operation.- Suggest optimization of the cleaning and communication processes.- Deliver on-the-job training whenever necessary.- Assist the.

Hanoi, Vietnam

Teaching English communication in both basic and professional levels.

Maastricht Area, Netherlands

- The point of contact for International Students in the school- Responsible for the social integration between Dutch and international students. - Handle all complaints, feedback and work on new ideas to improve educational quality.- Improve my communication and listening skills when helping other students. - Host Internation Events for staff and students.

Washington D.C. Metro Area

Whatever/Whenever is the W brand's service promise to guests. - Upheld to both brand and Marriott's high-quality standards in Customer Service and personalizing guests' experience. - Handle all requests, phone calls, and emails. - Improve team working skills, handling guests' complaints, and problem-solving. - Expand knowledge in Accounting, Reservations.

Bethlehemweg 2

Worked in all department in Teaching Hotel, namely service staff, Roti chef in the kitchen and worked in Refresh (student restaurant) of Hotelschool.Supervised the team of 13 students in Front Office as shiftleader, I improved complaints handling skills, practiced communication and leadership skill by keeping an overview and interactions with guests.

Hanoi, Vietnam

Choreographed, mentored the on-stage team of 30 people, helped directing the stage. I have learned a lot in not only performing arts: enhanced creative thinking, leadership skill, boosted teamwork skills and ability to think with both my body and my mind; but also backstage business, which required a lot of communication skill and discipline.

Hanoi, Vietnam

LaMode is a student-run fashion club of Hanoi-Amsterdam High School for the Gifted. I helped creating the costume, giving out ideas, building the runway and assisting models in exhibitions and fashion show. Furthermore, I worked with the team that was responsible for storing fabrics and delivery of goods. Getting to know logistics at a very young age, it.

Bachelor Of Business Administration - Bba, Hospitality Management

Activities and Societies: Ex-Member of Student Association Amphitryon - Holland Scholarship & Zuyd Excellence Scholarship Recipient /.

High School, Russian-English, 8.6/10

Activities and Societies: Cheerleader in Cheerleading Squad; Head of Performing Team in 'Prom for Russian classes'; Head of Russian.