Boyan Manchev Email & Phone Number

Sofia, Bulgaria

-Leading and managing a high-performing Premier Technical Support team consisting of 20 members, fostering collaboration with internal resources, Operations Managers, and Project Management teams.-Directly overseeing and supervising customer representatives, ensuring their accountability and performance in delivering exceptional customer support.-Assuming.

Sofia, Bulgaria

-Assuming a critical role as the first escalation point of contact for Premier cases. With a focus on delivering sound and timely resolutions, provide valuable assistance to customers and support engineers alike. -Acting as a bridge between Senior Escalation Engineers and clients/case owners, facilitating effective communication and collaboration, ensuring.

Sofia, Bulgaria

-Taking ownership of Commerce cases from Premier customers, demonstrating a commitment to resolving complex technical issues promptly and effectively. -Collaborating with peers and Senior Escalation Engineers from Microsoft, driving the investigation and work towards achieving satisfactory resolutions. -Managing end-customer expectations, facilitating.

-Overseeing the technical operations of the company. -Providing guidance to the team, ensuring efficient resolution of faults and the documentation of procedures for reference. -Responsibilities include: training team members to handle various situations, serving as the communication bridge between clients and upper management, and performing key.

Sofia, Sofia City, Bulgaria

-Developing and maintaining strong relationships with clients, identifying new business opportunities, and executing effective sales strategies. -Achieving sales targets, negotiating contracts, and providing excellent customer service. -Present the company's products and services, promoting brand awareness, and continuously seeking ways to maximize sales.

Blagoevgrad, Bulgaria

-Overseeing the operations of the bar, ensuring exceptional customer service, and maintaining a positive and engaging atmosphere. -Managing a team of bartenders, overseeing inventory and supplies, and ensuring adherence to legal and safety standards. -Responsible for creating a memorable experience for guests, promoting sales, and maintaining high-quality.

-Responsible for developing and executing marketing strategies and managing public relations initiatives to enhance the company's brand visibility and reputation. -Involved in creating engaging marketing campaigns, managing media relations, and supporting overall marketing efforts to drive business growth and maintain a positive brand image.

Qa Fundamentals, Software Quality Assurance / Qa, 6.00

Searching for defects by entering appropriate inputs and testing the user experience. Different approaches to testing and judging in which.

Bachelor Of Engineering - Be, Petroleum And Gas Engineering

High School Diploma, English ,French And It