Brendan Mancilla Email & Phone Number

As a Technology Consultant for natural gas and electric utility clients, I specialize in data relationship platforms, compliance management systems, training and performance support solutions.With skills that include field analysis, instructional design, and software integration and deployment, I grow success at client sites nationwide.

San Diego, Ca

Guided injured workers through the compensation benefits process while simultaneously providing superior claims management to employers throughout the state of California.

Leading, inspiring, and learning from one of the greatest teams in the world.

- Developed transformational leadership skills by adopting and championing Situational Leadership Theory coupled with Lominger Competencies.- Maintained a consistent focus on improving internal and external customer experiences by facilitating feedback, training events, and strengthening the Apple brand.- Retail management experiences including sales and inventory, metrics and reporting, as well as talent development and staffing.

- Certified by Apple, Inc. to conduct technical support and repairs on iPad, iPhone, and iPod.- Demonstrated effective time management by completing one technical support reservation every ten minutes.- Shared hardware and software expertise through one-on-one and one-to-many training sessions ranging from 30 minutes to 90 minutes in length.- Exhibited focus on the human element in the technical support sector by sincerely empathizing with customers and maintaining composure when dealing with ambiguity.

Apple Store, Fashion Valley

- Built lasting relationships with customers by creating lifelong owners of Apple technology with a friendly, knowledgeable, and down-to-Earth attitude.- Motivated to achieve individual sales goals as well as results at a global level; facilitated multiple training seminars to share successful conversion strategies and sales initiatives to team members.- Able to adapt to a rapidly changing environment by learning new information on the fly, developing a wider team with in-the-moment training, and an unrelenting focus on product presentation standards.

San Diego, Ca

- Directed telephone and web-based customer traffic by personally responding to service inquiries, product orders, and technical support requests.- Drafted, edited, and transmitted electronic communications regarding products and promotions to a large customer base that spanned dozens of industries.- Regularly interfaced with the Accounts Receivable Team to process invoicing and payment deposits in a timely and accurate manner.