Ben Manukonga Email & Phone Number

New Plymouth, Taranaki, New Zealand

Project Digital (May 30th - Jan 25th 2023)- Responsible for ensuring our new and existing business banking customers are fully AML compliant and loading them on to/migrating them over to our new digital channel and providing transitional support to use it.- Empowering customers to achieve their financial goals by providing them with advice around TSB's.

New Plymouth, Taranaki, New Zealand

I was interim Direct Report for a team of 5 NRs. My responsibilities included coaching, complaint management,ongoing professional development, stakeholder management and collaboration with the wider leadership team, as well as QA over call quality, advice and records kept for both.

New Plymouth, Taranaki, New Zealand

-Providing banking support to a wide range of customers from private citizens to business owners (transactional inquiries, card support, fraud support and supporting and uplifting the use of our online channels)- Acknowledging, resolving and triaging complaints and feedback to the appropriate channels- Providing post-training support to newer staff.

Wellington & Wairarapa, New Zealand

*Conducted research and writing for acquisition proposals and presented these for consideration.*Was involved in the end-to-end acquisition of a piece for the collection *Helped to develop a draft framework for process improvements within the team*Assisted with public taonga identification inquiries*Observed BOH tours and interactions with the.

Wellington & Wairarapa, New Zealand

* Rehousing taonga Maori: learning nesting techniques and best practice, ensuring their safety in the event of an earthquake* Couriering: I was involved in the transport of a Lindauer portrait of Huru Te Hiaro for an exhibition in Carterton* Observing and ensuring proper tikanga and protocols are maintained around collection items* Attended PD seminars on.

Wellington & Wairarapa, New Zealand

Researched and wrote short pieces on kaupapa Maori in relation to Victoria University's creative legacy for the STQRY platform with a view to make these accomplishments accessible to the general public. Some examples of my work can be found below:

Wellington & Wairarapa, New Zealand

* Handled inbound and outbound phone and email inquiries from students and employers.* Screened, phone interviewed and vetted students for vacancies that they are interested in.* Wrote, published and advertised job opportunities from employers (self-employed, SME and corporate customers).* Provided advice and support around pay disputes, legal employment.

Wellington & Wairarapa, New Zealand

* Direct report for between 6 and 8 staff* Provided advice and support to both external clients and internal staff around pay disputes, legal employment issues and criminal allegations, and handling escalated instances of these.* Provided induction training and ongoing support to new and existing staff members.* End-to-end recruitment of new contact centre.

Wellington & Wairarapa, New Zealand

* Handled customer enquiries, bookings and complaints, both over the phone and in person* Lead guided tours around the museum, providing an educational experience to visitors to Wellington/ New Zealand.* Cash handling and sales processing.* Up selling of products, such as paid-entry exhibits and guided tours.

Level 5 New Zealand Certificate, Financial Services (Residential Property Lending)

Master'S Degree, Museology/Museum Studies

Bachelor Of Arts (B.A.), Māori Studies