Bryan Marc Maracha Email & Phone Number

Kingston Upon Thames, GB

Beverly Hills, California, US

Beverly Hills, California, US

• Responsible for managing 150+ business units internationally as an administrator and providing third line support to the product support team.
• Collaborate with Product managers to break down use cases and user stories into technical tasks and ensure product functionality is delivered to agreed specification.
• Develop robust documentation, including customer facing instuctions and guides.
• Use HTML, Ampscript, SSJS and other technologies to build bespoke solutions that support business functions.
• Use journey builder to run different campaigns, email and/or push, along with Automation studio and Contact Builder
• Write queries to manage data used in automation to send daily emails.

• First Line support for software and Hardware Faults
• Managing logs for customer/employee Queries
• Analysing call logs to spot trend and underlying issues and prevent them from happening
• Creation and managing of customer databases
• Provide advice on incorporating the system to increase commercial efficiency
• Monitoring and maintaining computer systems through Remote desktop

US

• Perform and implement overall store management
• Supervising staff and making sure the food safety guidelines are followed along with the companies standard in maintaining store cleanliness.
• Responsible for Recruitment, training of staff, perform inventory and money control system
• Maintaining business records and providing excellent customer service at all times.
• Completing the Managers course of study in the operation of a Subway Restaurant.
• Keeping staff motivated by setting up an incentives program and targets.

US

• Train new and less experienced staff.
• Preparing ingredients that are needed during a shift.
• Predicting sales targets and controlling stock.
• Handling cashier duties and the POS terminal.

US

• Train new and less experienced staff.
• Preparing ingredients that are needed during a shift.
• Predicting sales targets and controlling stock.
• Handling cashier duties and the POS terminal.

• Mixing and serving alcoholic beverages to Customers.
• Following the safety and sanitation policies when handling food and beverage.
• Welcoming, acknowledging and greeting customers who come to the bar or cloak room
• Engaging customers in conversation.
• Upselling other food and beverages and having good knowledge of the promotions that are running.
• Being competent in handling a system used in the bar.

• To ensure the delivery of customer service to the highest standard.
• Delivering fast, friendly and accurate service to customers.
• Thorough understanding of Mc Donald’s policies and procedure.
• Following food safety, sanitation and hygiene requirements.
• Being able to deal with a variety of people in a very busy environment.
• Working efficiently with a team of more than 10 people to deliver excellent customer service to customers.