Bryan Marc Maracha Email & Phone Number

Kingston Upon Thames, Gb

Beverly Hills, California, Us

Beverly Hills, California, Us

• Responsible for managing 150+ business units internationally as an administrator and providing third line support to the product support team.• Collaborate with Product managers to break down use cases and user stories into technical tasks and ensure product functionality is delivered to agreed specification.• Develop robust documentation, including customer facing instuctions and guides.• Use HTML, Ampscript, SSJS and other technologies to build bespoke solutions that support business functions.• Use journey builder to run different campaigns, email and/or push, along with Automation studio and Contact Builder• Write queries to manage data used in automation to send daily emails.• Strong knowledge of developing ampscript code to implement business requirements by creating dynamic content.• Execute SQL queries and use filters for segmentation.• Use of automation studio for performing actions such as imports, extracts, and SQL query activities.• Experience in administrative tasks like Business unit creations, Users, Page layout, Permission Sets, Custom FTP Solutions.• Capable of rapidly learning new technologies and successfully applying them to new projects• Track campaign metrics including sends, click through rates and other measures using Datorama in Analytics Builder• Used SOAP and REST API in order to invoke triggered sends and update subscriber attributes in the all subscribers list.• Creating cloudpages used to capture data from webforms to then be added to data Extensions• Use a mixture of SQL queries and Ampscript to generate email reports.• Familiarity with working on language translations.

• First Line support for software and Hardware Faults• Managing logs for customer/employee Queries• Analysing call logs to spot trend and underlying issues and prevent them from happening• Creation and managing of customer databases• Provide advice on incorporating the system to increase commercial efficiency• Monitoring and maintaining computer systems through Remote desktop• Going on-site to install and/or troubleshoot the systems.• Provide training on how to use the system that we support

Us

• Perform and implement overall store management • Supervising staff and making sure the food safety guidelines are followed along with the companies standard in maintaining store cleanliness. • Responsible for Recruitment, training of staff, perform inventory and money control system • Maintaining business records and providing excellent customer service at all times. • Completing the Managers course of study in the operation of a Subway Restaurant. • Keeping staff motivated by setting up an incentives program and targets.

Us

• Train new and less experienced staff. • Preparing ingredients that are needed during a shift. • Predicting sales targets and controlling stock. • Handling cashier duties and the POS terminal.

Us

• Train new and less experienced staff. • Preparing ingredients that are needed during a shift. • Predicting sales targets and controlling stock. • Handling cashier duties and the POS terminal.

• Mixing and serving alcoholic beverages to Customers. • Following the safety and sanitation policies when handling food and beverage. • Welcoming, acknowledging and greeting customers who come to the bar or cloak room • Engaging customers in conversation. • Upselling other food and beverages and having good knowledge of the promotions that are running. • Being competent in handling a system used in the bar.

• To ensure the delivery of customer service to the highest standard. • Delivering fast, friendly and accurate service to customers. • Thorough understanding of Mc Donald’s policies and procedure. • Following food safety, sanitation and hygiene requirements. • Being able to deal with a variety of people in a very busy environment. • Working efficiently with a team of more than 10 people to deliver excellent customer service to customers.