Brian Martynowicz Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

In my role as Director of Sales Engineering & Strategic Accounts at Elevate Login VSI, I propelled our revenue 10x by refining sales engineering and service delivery, focusing on business scalability. I secured a 75% closure rate on proofs of concept with notable clients such as the top financial institutions, benefits providers for our military, and the most innovative technology companies in the world, by developing strategic playbooks.I introduced the first Customer Success KPIs, doubling our renewal and retention rates, which underscored my commitment to enhancing customer experience. Initiatives like quarterly customer retrospectives and satisfaction surveys bolstered our service quality and operational efficiency.I cultivated a culture of fairness, transparency, and data-driven performance in a team of over 90, driving revenue growth and improving customer relationships. As the lead solutions architect for key accounts, I achieved record ARR and TCV through innovative solutions.My efforts in recruiting, mentoring, and retaining top talent enhanced our technical capabilities, while my focus on market penetration and brand recognition

Boston, Ma, Us

In my tenure as Director of Customer Services, I led the IT Change Advisory Board (CAB) and Product Advisory Boards, where I emphasized the significance of team collaboration. This strategic leadership was instrumental in enhancing customer experiences and underscored the vital role of comprehensive testing during the deployment phases. My focus on collaboration and testing helped significantly elevate our service delivery standards.I spearheaded initiatives to maximize customer satisfaction and ensure value realization, achieving a sustained Net Promoter Score (NPS) of 60. This achievement is a testament to our high level of customer loyalty and advocacy, reflecting the impact of our dedicated efforts towards enhancing customer relationships and satisfaction.Furthermore, I played a pivotal role in improving our software quality by leveraging key performance indicators (KPIs) and incorporating customer feedback. This approach resulted in an impressive 80% conversion rate from Proof of Concept (POC) to successful wins, showcasing our commitment to excellence and the effectiveness of our strategies in meeting customer needs and expectations.

Boston, Ma, Us

At LOGIN VSI in Woburn, MA, I ensured operational excellence as the Support and Service Manager. My leadership directly contributed to maintaining a stellar 98.2% customer satisfaction rating and achieving rapid response times, underlining our team's commitment to exceeding service expectations.I championed enforcing ITIL v4/ITSM standards, significantly improving our service delivery and internal process visibility. My role extended beyond typical managerial duties, allowing me to mentor the engineering team and contribute to product strategy, ensuring our offerings met the highest standards of quality and efficiency.My professional journey has been highlighted through various features that encapsulate my expertise and contributions to the field. I was featured in a VMblog interview during the IGEL DISRUPT 2020 event in Nashville, TN, where LoginVSI's partnership and integration with IGEL were spotlighted. My insights on the top software development goals for 2020, mainly on automation and user experience, were shared, emphasizing my firm belief in the significance of innovation and customer-centric strategies.

Boston, Ma, Us

As a Senior Technical Consultant at Login VSI in Woburn, MA, I focused on nurturing strategic partnerships, a testament to my dedication to bridging technical expertise with client relations. I provided comprehensive training, ensuring clients and partners were well-versed in our solutions to maximize their investment.My commitment to customer engagement management allowed me to cultivate substantial, enduring relationships and foster an environment of trust and mutual success. Specifically, managing the technical relationship with Cisco was a highlight, where I worked to synergize our technologies with their ecosystem, creating a cohesive and robust client experience.

Boston, Ma, Us

At LOGIN VSI in Santa Clara, QA, I served as QA Manager, leading the review and implementation of QA operations within our Agile development studio. My purview extended to functional, regression, and UI testing, ensuring the quality of major releases for both VSI and PI products.I oversaw QA cycles for LOGIN VSI’s flagship products, collaborating with diverse teams across the United States and the Netherlands. My role was critical in reporting status to all company stakeholders and providing the final approval for QA during the build release process, ensuring our products met the highest quality standards before reaching our customers.

Boston, Ma, Us

As the Support Team Lead at LOGIN VSI in Santa Clara, CA, my tenure from June to December 2016 was defined by my commitment to delivering exceptional support for enterprise clients and resellers. I facilitated professional service engagements, ensuring the development and implementation of support strategies for large and enterprise companies, which included the successful completion of comprehensive 5000+ user testing scenarios.I crafted and executed ticket processing procedures, significantly improving our service response times. Additionally, I oversaw the release and publication of our Knowledge Base to the website, ensuring that our resources were accessible and informative for clients and staff alike. Training and quality assurance were key aspects of my position. I diligently conducted ticket reviews and provided training to team members to foster a knowledgeable and efficient support team. Moreover, I led the optimization of our Zendesk deployment according to ITIL v3 standards, an initiative pivotal in maintaining a 100% customer satisfaction rating for the support unit during my leadership, thus reinforcing LOGIN VSI's commitment to service excellence.

Boston, Ma, Us

In my capacity as a Senior Support Engineer at LOGIN VSI in Santa Clara, CA, from January to June 2016, I was the cornerstone for providing exceptional enterprise and reseller support for our products. My expertise was vital in managing high-priority customer escalations, ensuring that strategic partnerships were maintained with professionalism and technical acumen.I provided professional services for various industry clients, delivering service engagements that included baseline benchmark testing for one of the world's largest financial institutions. These engagements were critical in establishing our reputation for excellence and reliability in the industry. Moreover, I played an instrumental role in the pre-sales cycle, assisting with proof-of-concept demonstrations and technical assistance. My contributions significantly influenced the high percentage of successful business closures, demonstrating my ability to effectively align product capabilities with client needs.

Baltimore, Md, Us

Advising on undergraduate and graduate curriculum design, networking opportunities and mentorships for students, classroom / project consulting, etc. for the Information Systems & Operations Management Department

Millersville, Md, Us

As the Support Desk Supervisor at Summit Business Technologies, I focused on developing and refining roles and procedures, significantly streamlining the IT division's operations. My leadership was pivotal in enhancing the efficiency and effectiveness of our team, ensuring that we delivered exemplary IT support and services.I was responsible for overseeing the implementation of managed services for our medium to large-size customers. This role required a detailed understanding of diverse IT environments and customer needs. Additionally, my ability to address high-complexity technical issues was crucial in maintaining high customer satisfaction and trust in our capabilities.

Millersville, Md, Us

During my tenure as a Senior Systems Engineer from June 2014 to March 2015, I played a key role in the transitional committee, facilitating the merger of NBS and Light Industries into what is now Summit Business Technologies, an IT- managed services solution provider.My responsibilities extended beyond transitional duties, including troubleshooting high-complexity issues and resolving all trouble tickets. I also addressed billing issues and led the implementation of large-scale projects, showcasing my comprehensive skill set in managing both technical challenges and customer-centric solutions effectively.

At Summit Business Technologies in Baltimore, MD, my role as Support Desk Supervisor and Senior System Engineer entailed leading a dynamic team of 13 to deliver stellar engineering and support services for about 150 clients. I prioritized operational efficiency and high-quality service delivery, fostering an environment where technical excellence was thenorm.I was instrumental during a crucial acquisition period, ensuring smooth employee and client transitions as part of the core team. My leadership contributed significantly to maintaining continuity over a year-long integration period, reflecting my ability to navigate and manage change effectively.Working closely with the executive team, I helped design and implement departmental processes aligned with ITIL standards. This strategic initiative improved employee satisfaction and enhanced customer communication, demonstrating my ability to execute complex strategies successfully.

Us

As a Network/System Administrator, I addressed various issues, from end-user support to managing the network infrastructure and servers. I was responsible for maintaining several hundred workstations and approximately five Windows servers, ensuring the smooth operation of our IT systems.

Addressed issues ranging from end user to network infrastructure and servers. Maintained several hundred workstations and approximately 5 Windows servers.