Brian Martynowicz Email & Phone Number

Boston, MA, US

Boston, MA, US

In my role as Director of Sales Engineering & Strategic Accounts at Elevate Login VSI, I propelled our revenue 10x by refining sales engineering and service delivery, focusing on business scalability. I secured a 75% closure rate on proofs of concept with notable clients such as the top financial institutions, benefits providers for our military, and the.

Boston, MA, US

In my tenure as Director of Customer Services, I led the IT Change Advisory Board (CAB) and Product Advisory Boards, where I emphasized the significance of team collaboration. This strategic leadership was instrumental in enhancing customer experiences and underscored the vital role of comprehensive testing during the deployment phases. My focus on.

Boston, MA, US

At LOGIN VSI in Woburn, MA, I ensured operational excellence as the Support and Service Manager. My leadership directly contributed to maintaining a stellar 98.2% customer satisfaction rating and achieving rapid response times, underlining our team's commitment to exceeding service expectations.I championed enforcing ITIL v4/ITSM standards, significantly.

Boston, MA, US

As a Senior Technical Consultant at Login VSI in Woburn, MA, I focused on nurturing strategic partnerships, a testament to my dedication to bridging technical expertise with client relations. I provided comprehensive training, ensuring clients and partners were well-versed in our solutions to maximize their investment.My commitment to customer engagement.

Boston, MA, US

At LOGIN VSI in Santa Clara, QA, I served as QA Manager, leading the review and implementation of QA operations within our Agile development studio. My purview extended to functional, regression, and UI testing, ensuring the quality of major releases for both VSI and PI products.I oversaw QA cycles for LOGIN VSI’s flagship products, collaborating with.

Boston, MA, US

As the Support Team Lead at LOGIN VSI in Santa Clara, CA, my tenure from June to December 2016 was defined by my commitment to delivering exceptional support for enterprise clients and resellers. I facilitated professional service engagements, ensuring the development and implementation of support strategies for large and enterprise companies, which.

Boston, MA, US

In my capacity as a Senior Support Engineer at LOGIN VSI in Santa Clara, CA, from January to June 2016, I was the cornerstone for providing exceptional enterprise and reseller support for our products. My expertise was vital in managing high-priority customer escalations, ensuring that strategic partnerships were maintained with professionalism and.

Baltimore, MD, US

Advising on undergraduate and graduate curriculum design, networking opportunities and mentorships for students, classroom / project consulting, etc. for the Information Systems & Operations Management Department

Millersville, MD, US

As the Support Desk Supervisor at Summit Business Technologies, I focused on developing and refining roles and procedures, significantly streamlining the IT division's operations. My leadership was pivotal in enhancing the efficiency and effectiveness of our team, ensuring that we delivered exemplary IT support and services.I was responsible for overseeing.

Millersville, MD, US

During my tenure as a Senior Systems Engineer from June 2014 to March 2015, I played a key role in the transitional committee, facilitating the merger of NBS and Light Industries into what is now Summit Business Technologies, an IT- managed services solution provider.My responsibilities extended beyond transitional duties, including troubleshooting.

At Summit Business Technologies in Baltimore, MD, my role as Support Desk Supervisor and Senior System Engineer entailed leading a dynamic team of 13 to deliver stellar engineering and support services for about 150 clients. I prioritized operational efficiency and high-quality service delivery, fostering an environment where technical excellence was.

US

As a Network/System Administrator, I addressed various issues, from end-user support to managing the network infrastructure and servers. I was responsible for maintaining several hundred workstations and approximately five Windows servers, ensuring the smooth operation of our IT systems.

Addressed issues ranging from end user to network infrastructure and servers. Maintained several hundred workstations and approximately 5 Windows servers.