Bob Masters Email & Phone Number

Cincinnati, Ohio, US

Schenectady, NY, US

Develop scripts to apply quarterly and monthly vendor patches to third party software (i.e. Oracle java, openjdk, etc.). Work with Technologies such as Opsware, ansible and AWS cloud automation tools to push and apply remediation patches. Coordinate with Technology teams and Business representatives to schedule patching activities, define patching schedule.

New York, New York, US

Coordinated application deployments, infrastructure upgrades, and security patches. Supervised contractors’ work supporting digital application test environments. Managed Linux development and testing environments for digital banking and credit card marketing applications, allowing business to implement new products and features on www.citi.com via planned.

New York, New York, US

Coordinated monthly production release implementation calls on a rotating basis, overseeing application release upgrades between the Development, Operations, and production support teams.As part of a DevOps Environment Management team, built new test and development systems for the digital banking and Cards businesses. Completed multiple infrastructure.

Cincinnati, Ohio, US

• contracting at Cornerstone Brands, West Chester, OH:
• Implemented process improvements to standardize and simplify some production support processes across the multiple brand instances (eg. Frontgate, Grandin Road, Garnet Hill, Improvements)
• Implemented updates and improvements to the Groundwork/Nagios real-time monitoring system for their Websphere WCS application and infrastructure UNIX/Linux servers (RHEL, HP-UX, Solaris, Ubuntu), resulting in more.
• Helped document the production support processes for migrating brands over to and supporting the new Websphere e-Commerce application from a legacy e-commerce application.
• Performed 3rd-party software updates and Websphere patching.
• Technologies: UNIX/Linux, ksh/bash/sed/awk, ssh/sftp, Groundwork/Nagios monitoring system, Jira tracking system, Apache, Tomcat, Websphere, SOAP/XML, MySQL, Microsoft Office, Visio.

• Supported multiple clients and systems over this time frame, including a switch provisioning system, a Siebel CRM based system, and a telecom billing system.
• Improved production processes, reduced manual processing, and reduced ITEM turnaround times.
• Quickly resolved production issues of varying complexity submitted by clients, following established resolution and change control procedures, resulting in increased client satisfaction.
• Developed, implemented, and enhanced custom UNIX & Perl scripts for Operations, Administration, and Monitoring of production systems requiring 24x7 monitoring and support to meet service levels.
• Managed small maintenance and software upgrade projects as Team Lead of a small production support group; oversaw work of contractors and co-workers, working with offshore team to provide 24x7 coverage.
• Implemented PCI (Payment Card Industry) compliance standards to production Perl & Korn shell scripts utilizing ssh/sftp and PGP/GPG encryption, to meet customer requirements.

• Provided coordination and oversight during 2nd shift, ensuring all regularly scheduled client application work was completed and incidents were investigated, diagnosed and resolved in time-frames consistent with.
• Directed resources from work groups across the organization (System Administration, DBA, and Production Support) as needed in the resolution of highly complex system problems affecting our high-profile clients.
• Produced detailed Incident Reports and documentation for upper management use.

• Gained strong experience in Programming, Implementation, Operations, Support and Monitoring. Contributed to multiple projects supporting systems for large telecommunications clients including Sprint, AT&T, Verizon, and.
• Developed custom scripts to manage the Java-based products consistently in all environments.
• Successfully trained and mentored support personnel with less UNIX background to take over production support responsibilities of different client-server applications utilizing MQ Series.
• Developed server scripts to run, maintain, and monitor the application in production and UAT environments.
• Worked with developers, testers, and data center support to implement applications and enhancements.
• Maintained client-server applications with C++, MQ Series, Tuxedo, and UNIX changes driven by client requests, upgrades, changes to the mainframe billing system, and Y2K.

Bsim, Industrial Management

Bba, Information Systems