B Mason Email and Phone Number

• Configuration and management infrastructure communication backbone• Manage the LAN for the Forensic Exploitation Directorate / Global Center including network administration, network management and maintenance of the hardware, software, and communications• Develops reviews, and evaluates technical standards and conventions utilized to support the entire infrastructure• Assist the government in the installation, operation, maintenance, and troubleshooting of servers, switches, and computers along with all associated peripherals and software.• Ensures systems are maintained to conform to local and DoD security and IA policies (ex. Patching and STIG implementation)• Establishes and maintains the operation of the EFL network throughout the organization• Establishes and maintains a management program for the static and dynamic IP address space throughout the organizations network arena using Transmission Control Protocols / Internet Protocols (TCP/IP), GSOIP, OSI, NETBUI, and other network protocols• Maintains Access Control Lists in supported devices to restrict network access to designated systems• Troubleshoots detected and reported network connectivity and computer operation problems at all levels and initiates remedial action• Reconfiguration of client workstation or software, replacement of other hardware items, and establishing temporary network connections

• Managing complex Wide Area Network (WAN) infrastructure• Configuring and troubleshooting 3 Tier Network Infrastructure• Configuring and troubleshooting the HSRP, VRRP and FHRP protocols• Configuring and troubleshooting the BGP, OSPF, EIGRP and TCP/IP Protocols• Creating and troubleshooting VLANs• Configuring and troubleshooting Cisco and Junos Routers, Switches and Firewalls• Adding and troubleshooting policies in Palo Alto and Cisco ASA Firewalls• Utilizing SD-WAN for configuring and troubleshooting devices• Utilizing NIST Cybersecurity standards to implement network security• Utilizing Spectrum Network Monitoring Tool• Utilizing BNA Network Automation Tool• Utilizing Gigamon Network Tap for packet captures• Utilizing Cloud and Virtualized environments and technologies

• Working with vSphere (ESXi and NSX-T) Technologies• Palo Alto VPN end-point setup and management • Understand highly available network designs • Working with monitoring tools Firemon, Solarwinds, Qualis, other Advanced knowledge related to LAN/WAN computer environments including TCP/IP, DNS, Applications, Database, Storage • Utilized troubleshooting and problem-solving skills • Analyzed Firewall configurations and optimizations • Provided Tier III level support to customers

• Responsible for monitoring, Tier-I and Tier-II diagnostics support, and escalation of operational issues including triage and information gathering for support recourses and establishment of communications.• Resolve issues with hardware and applications and will leverage standard & custom tools and techniques to identify solutions to system and client issues.• Monitor networks, servers and applications utilizing custom & industry standard tools.• Serve as an initial responder within the Network Operations Center in notifying, identifying, troubleshooting and resolving systems issues.• Assess the need to and efficiently escalate incidents to Tier-3 Engineering support.• Perform regular system maintenance and provide over sight on all maintenances on the network.• Effectively communicate situation reports to team counterparts ensuring accuracy and attention to detail.• Employ a proprietary ticketing system to log troubleshooting, network events, and maintenances, updating and resolving open tickets as required.• Assists with preparing checklists and processes for help desk.• May assist with installation and minor equipment repairs.• Supports training programs.

• Maintained network hardware, systems software, applications, configurations • Provided support for LAN, WAN, Internet system, network • Monitored network problems• Backed up system data on a regular basis• Ensured user access to system• Coordinated network security• Conferred with network users to solve system problems • Maintained virus protection software• Conferred with network users to solve system problems• Consulted vendors to solve system problems

Work with other Network Engineers to verify network mapping, number of devices and IP addresses as well as troubleshooting switching and routing issues throughout the migration process. The focus of the migration is to move 1000+ devices to 10+ VLANs per site to a more secure network.

Responsible for installing and configuring and troubleshooting Cisco routers, switches and Windows Servers to ensure access to end users. Maintenance of the firewall rule-base and VPN connections between company and customer site.

Install applications, upgrade PCs, maintain reliable connections between end users, routers and switches on a Windows NT network.

Worked with other Network Administrators troubleshooting and maintaining the Network for 1000 client computers as well as maintenance of the Network firewall.

Installed, configured, administered VOIP Networks with Cisco, Polycom, Panasonic, Yealink, Grandstream, iPhones and Androids.