Currently studying and taking classes to become a licensed real estate agent in Lincoln Nebraska

Essential Job Functions:Remote phone supportSystem Administration of Windows Server 2003/2008/2012Administration of Exchange 2003/2007/2010/2013Administration of network devices and printersAdministration of security software and appliancesProactive Backup and Performance monitoringHardware repair of servers and desktops

Software Installation specialist:Our software is developed using a contemporary software platform (Java/J2EE by Oracle) with the best open source SQL database available: PostgreSQL.Clients can deploy their software in Windows, Macintosh, Linux or Cloud environments.Java/J2EE makes it quicker and easier to fix bugs and add enhancements so that customers can receive updates more frequently via our automated online update process.Dedicated Server is not required for smaller offices thereby saving cost on hardware.

eFrame is the leading IT department for small to medium businesses and nonprofits. Our end-to-end services include: Unlimited Help Desk - Live Technical Answer - 98% Unlimited on-Site Support Hosted E-mail Spam and Virus Filtering File Server Administration 24x7 Network Monitoring Remote Data Backup Procurement Services Technolgy Advice and Planning All for a flat monthly fee!SpecialtiesHelp desk, on-site support, email hosting, security, spam and virus filtering, data backup, web hosting, web development

Manage all file transfers for approximately 86 production companies and 60 test companies.Responsible for all setup, testing and training on all new file transfer jobs.Work directly with project managers, external customers and banks in relation to setup and testing of new file transfer sites.Utilize file transfer protocols such as FTP, FTPS and SFTP, as well as NDM (Connect Direct) for remote transfers.Utilize PGP and GPG for encrypting and decrypting files upon customer request.Work with SMB on a daily basis to handle both source and destinations for file locations.Update documentation to instruct to ensure a process is correctly followed and the correct contacts are listed in the event of any issue.

Responsible for all tax reporting, processing and corrections as required by the IRS for my specific customer.Handled questions from a team of 10+ associates, in regards to financial transactions and tax regulations.Assisted in training multiple processes to an off-site client, via web conferencing. Updated documentation to maintain top quality and ease of use for any level of associate.Participated in multiple efforts to increase quality and productivity across the entire company.Proposed new innovative ideas to help the customer receive the utmost quality and performance, above and beyond the documented expectations.

Processed incoming insurance applications and consistently produced top quality and productivity numbers. Was solely in charge of special processing queues that ensured applications were being entered to our company service level agreement standards.Trained new associates on multiple areas of processing, which allowed flexibility on the team, as well as preparing each associate for an expandable role in the company.