General Manager
CurrentNamed 2024 MVP among all IVR General Managers for consistently exceeding expectations.Implement IVR protocols and guidelines for Back of House operations to improve efficiency.Train newly onboarded GMs to ensure they fully comprehend and embody company values.Supervise multiple construction projects, including establishing a new store at the Moody Center.Manage partnership to inform and educate all parties on the business and operational efficiencies.Develop data-driven restock strategies by analyzing sales to maximize revenue growth.Create merchandising plans for over 25 permanent and event locations to maximize sales.Receive purchase orders and organize product to ensure an accurate inventory count.Manage retail sites throughout the duration of events while consistently surpassing sales goals.Ensure Point of Sale systems are functioning correctly and minimizing downtime to maintain sales.Recruit, interview, hire and train an efficient workforce to excel in sales and customer service.Analyze metrics and P&L to determine shortcomings and evaluate potential growth opportunities. Balance cash banks and deposits to ensure an accurate report for accounting purposes.Provide support for other Fanatics events, including NHL All-Star Game and MLB Spring Training.