Wiz is an agentless cloud security tool that seamlessly integrates with your cloud and platform to scan for vulnerabilities, misconfigurations, network exposures, and sensitive information. By utilizing Wiz, you can effectively minimize security risks and gain comprehensive visibility into your infrastructure.Duties: • Planned and executed in-depth test plans, showcasing the value of the Wiz platform to customers and prospects. • Collaborated with Customer Success Managers to proactively address technical issues, reducing average resolution time by 20%.• Acted as the highest point of escalation for complex cases, providing expert support and maintaining a 95% customer satisfaction rating.• Advocated for customers, driving a 30% increase in customer-driven feature enhancements.• Developed technical articles and knowledge base content, reducing support cases by 15%.• Adapted to a fast-paced startup environment, supporting business growth and reducing operational costs by 10%.

As a Cloud Operations Engineer, I excelled in utilizing AWS Managed Services (AMS) - a comprehensive solution offered by Amazon Web Services. My role involved automating cloud service operations using Python, supporting customers during cloud migrations and projects, and ensuring application security and compliance. I coordinated customer plans across regions and business units, resolving multiple outages with technical expertise. As a mentor, I guided fresh graduates through daily challenges, and I automated maintenance tasks while adhering to ITIL standards. My experience with AMS strengthened my passion for cloud technologies and delivering exceptional results.Introducing AWS Managed Services (AMS), an innovative solution provided by Amazon Web Services to streamline and automate cloud service operations. As a Cloud Operations Engineer, I effectively utilized AMS to enhance efficiency, provide top-tier support to customers, and uphold the highest standards of security and compliance. My dedication to utilizing AMS allowed me to excel in my role and solidify my passion for cloud technologies.

As a Solutions Engineer at F5, I played a vital role in articulating product strategy and value propositions to align with customer business objectives. My technical expertise shone through compelling sales presentations and demonstrations, engaging prospects through various media.Collaborating closely with Account Managers, I identified opportunities and organizational structures, driving the sales process by securing technical validation and support from key decision-makers. My dedication to exceptional customer service fostered strong client relationships.As a team player, I shared best practices and insights with internal technical and sales resources, contributing to a collective pool of knowledge.Collaborating with diverse engineering teams, I facilitated cloud adoption and delivered high-impact solutions.Offering architecture guidance across solutions and customer opportunities, I contributed significantly to tailored and effective outcomes.At AWS Global Managed Services, my hands-on technical support maintained a 98% customer satisfaction rate. I optimized operational efficiency with comprehensive Runbooks and designed Disaster Recovery Solutions, reducing downtime by 30%.Implementing DevOps best practices, I increased deployment efficiency by 40%, and improved Cloud Network performance by 20%.Swift troubleshooting and preventive security measures ensured seamless customer experiences.Through close coordination with partners, I maximized AWS Cloud Services utilization.As a Solutions Engineer, my passion for driving results positions me as a valuable asset in any team and to our customers alike.

As a Cloud Network Engineer at TierPoint, I played a crucial role in various aspects of the Network Operations team's activities, providing comprehensive technical support for internal and external clients. My expertise in multi-faceted network design and implementation projects upheld the company's values, ensuring top-notch quality of service.My daily responsibilities included offering operational support for managed customer networking environments, encompassing switching/routing infrastructure, firewalls (FortiGate, ASA, Palo Alto), load balancers, and IPS/IDS. I collaborated closely with customers, providing consultation on network performance improvements and environment setup.I ensured round-the-clock coverage for critical core infrastructure and customer services, ensuring uninterrupted support. I also contributed to drafting and reviewing TierPoint's change management policies and procedures, ensuring streamlined operations.My technical acumen and mentorship skills led to a 95% customer satisfaction rate, while successfully planning and implementing managed customer networking environments delivered an impressive 99.9% uptime.Additionally, I proactively suggested future product enhancements, contributing to a 15% increase in revenue through upselling and cross-selling opportunities. My focus on addressing network performance problems resulted in a 20% improvement overall, and my optimized core network infrastructure efforts boosted network performance by 30%.With a rapid response time of less than 30 minutes, I ensured continuous coverage for critical core and customer infrastructure, enhancing customer experiences. My attention to detail in developing and reviewing MOPs reduced change-related incidents by 25%, ensuring smooth operations and error-free procedures. My dedication to excellence and technical prowess empowered TierPoint to deliver exceptional network solutions and propel customer satisfaction to new heights.

I delivered enterprise solutions for critical secure application services, catering to both center and cloud environments. My role involved implementing DDoS protection with SSLi solutions to complex network deployments, eliminating SSL blind spots and enhancing network security.I actively assisted customers in mitigating risks and provided in-depth risk analysis and root cause identification, bolstering their network infrastructure. My commitment to transparent communication led me to provide regular updates to customers, keeping them informed on the status of ongoing investigations.Performing software upgrades for internal and external customers, I ensured platform stability and reliability. My exposure to various tools and technologies, including Wireshark, Notepad ++, and scripting languages like Python and bash, facilitated seamless network operations.Operating on Linux platforms such as Ubuntu, CentOS, Arch, Fedora, and BSD, I demonstrated versatility in handling diverse networking environments. My proficiency with firewalls like ASA, FortiGate, Palo Alto, and WAFs enabled me to effectively address security concerns.Collaborating with other networking NOC teams, I provided valuable assistance in resolving routing and switching issues, fostering a collaborative environment for shared knowledge and expertise.My technical acumen and commitment to excellence empowered me to deliver robust solutions, enhancing network performance and security for our valued clients.