Help Accredo patients manage complex therapies, including helping them understand eligibility. Explain cost-related programs such as copayment assistance options, billing processes, and drug coverage/pricing.Answer questions related to the status of Accredo shipments.Research and provide solutions for patient orders that are on hold or delayed.Update or add New Insurance and or Secondary Insurance, Copay Assist or Foundation Program Information. Update scheduled deliveries, dates, delivery address, and or cancel delivery orders and therapies patients no longer taking,Help schedule therapies for delivery.

Consulted prospective Member Customers, Designers, Architects, and Contractors on purchases of major appliances, and informed them on new technologies to assist them in making an educated and informed purchasing decision.Consistently exceeded sales quotas and company metrics, such as: Sales Per Hour; Installations; Protection Agreements; Credit Applications; Attachment Rate; etc.Trouble shoot customer service issues relating to delivery delays, product installations, defective and malfunctioning products to help avoid unnecessary Service Calls, product use and operation, finance promotions and manufacturer promotional offers.Order merchandise needed for Customer Orders when Logistics Personnel is unavailable.Mentored new Sales Associates on effective product demonstrations, presenting protection agreements and attachments, up-selling within product types, advanced sales techniques to improve gross margins, and better qualification of client needs to recommend complete solutions and reduce cancellation rates.

I am the Energy Management subject expert in the areas of audio and visual. My primary objective is to identify net zero cost solutions to improve output quality by mitigating line side power quality anomalies, such as: EMF/R/I, excess RMS heat values, excess Harmonics in the high frequency bands, etc. This allows the end user to achieve factory specs in real world conditions.

Contact targeted patients via inbound and outbound calls to educate them on maximizing their use of Express Scripts Home Delivery Pharmacy. Research and understand Express Scripts services as well being responsible for understanding members benefit plan design which includes Medicare Part D members in order to effectively convert prescription medication needs from retail pharmacies to Express Scripts Home Delivery pharmacy.Collaborate with internal business partners when needed to resolve patient issues and answer any basic customer service questions and order status related questions.

Consulted prospective Member Customers on purchases of major appliances, mattresses, audio/ video equipment, and furniture, and informed them on new technologies to assist them in making an educated and informed purchasing decision.Consistently exceeded sales quotas and company metrics, such as: Sales Per Hour; Contribution Per Hour; Installations; Protection Agreements; Credit Applications; Attachment Rate; etc.Mentored new Sales Associates on effective product demonstrations, presenting protection agreements and attachments, up-selling within product types, advanced sales techniques to improve gross margins, and better qualification of client needs to recommend complete solutions and reduce cancellation rates

Consulted prospective Member Customers on purchases of major appliances, mattresses, and audio and video equipments, and informed them on new technologies to assist them in making an educated and informed purchasing decision.Consistently exceeded sales quotas and company metrics, such as: Sales Per Hour; Contribution Per Hour; Installations; Protection Agreements; Credit Applications; Attachment Rate; etc.Mentored new Sales Associates on effective product demonstrations, presenting protection agreements and attachments, up-selling within product types, advanced sales techniques to improve gross margins, and better qualification of client needs to recommend complete solutions and reduce cancellation rates.

Enhanced TV sales force by giving sales training on; current products, future technologies, advanced sales techniques to improve gross margins, presenting service guarantees & accessories, how to up-sell within product types, and reducing cancellation rates. Trouble shoot customer service issues relating to delivery delays, fee and finance promotions, and product installations. Order merchandise needed for dept. and advise upper management of new product arrival for display.

Consulted prospective clients on audio and video applications base on there needs and wants and educated the client on current products and future technology so that an inform decision could be made for goods and services.