Role: Turning around troubled technology projects & businessesAchievements: 1. Turned around the business case of managed services offering to a telecom client by transitioning from a complete data centre-based infrastructure to cloud-based technologies2. Provided strategic and technical consulting to the acquisition of a telecom service provider3. Conducted technical audit of a Data Centre in the Middle East and pointed out 17 critical areas of improvement4. Conducted BPR (Business Process Re-Engineering) of an ICT organisation and discovered 52 anomalies in the BPM (Business Process Model)5. Conceived and led feasibility studies for multiple technology transformation projects6. Strategised the strategic sourcing model for local manufacturing of smart lights in South Australia7. Established GNOC (Global Network Operations Centre) & GSOC (Global Security Operations Centre) for providing managed services to global clients8. Provided advice for mitigation of strategic risks to clients in the ICT & telecom industry9. Led a high-performing team on challenging projects and managed their levels of motivation during the transitions.

Job roles: 1. Establish & manage IT Managed Service Delivery Infrastructure as per Ericsson standards2. Manage IT PMO & large-scale IT projects of Ericsson3. Strategise and run IT Operations for Zain IQ Managed Services in accordance with SLAs/KPIs; manage contractual obligations with Zain IQ & 3rd party support providers. Major systems include:Three Call Centres, two Data Centres, IT Network, IT Security, Billing, CRM, ERP, BI/ Data Warehouse, IT Helpdesk, IT Front Office, Systems & Databases & other Enterprise Apps.4. Optimize IT operations and service delivery, and re-negotiate SLA/KPIs with Zain IQ5. Manage risks6. Formulate and enforce IT Policies; Plan IT Strategy, Roadmap and Budget7. Lead a team of 127 FTEAchievements:1. Successfully completed Transition project of IT Operations of Zain Iraq to Ericsson Managed Services portfolio in two months.2. Successfully managed Transformation project of MS Organisation to Ericsson standard processes and efficiencies.3. Got recognised for bringing savings of USD 4 Million to Ericsson through optimisation in IT Managed Services in 2012.4. Turned around IT Business Case to profitable for Ericsson.5. Designed and closed KPIs & SLAs with subcontractors for comprehensive controls in IT.6. Negotiated and transformed pure services-based model with Zain Iraq from services & resources-based model.7. Got recognised for creatively solving a critical service outage in GPRS for all Baghdad subscribers..8. Got recognised as ‘Baghdad Brave’, i.e., delivering quality services under extreme pressures.9. Successfully managed IT Operations of Zain Iraq 3 years beyond the target KPIs and without any SLA breach.10. Established IT Governance and process Framework for Zain Iraq Managed Services.11. Completed migration project of the business critical IT Systems (Billing, CRM & Reporting) from Kuwait to Baghdad in March, 2012.12. Offshored ERP scope to Ericsson GSC and brought efficiencies in IT.

Job roles: 1. Establish and enforce IT Policy Framework2. Manage PMO, IT Programs and optimize delivery of IT Projects3. Data Centre Project - Project Manager4. Billing, Customer Care and Interconnect (BCC&I) project - Project Manager5. SAP ERP project (ECC 6.0) - Project ManagerAchievements:1. Honorarium and Appreciation from NTC Management on achieving repute to organization and winning strategic projects through leadership and hard work.2. Conceived Data Centre project and authored the Concept paper, which was approved by the Prime Minister of Pakistan. Data Centre project was approved for sponsorship by USG and efforts were appreciated by Office of CIO, Washington DC.3. Formulation of Vision, Strategy and Five Years’ roadmap of the Corporation, which was very much appreciated by NTC Management Board.4. Representation of NTC at highest national forums.5. Successful inclusion of NTC’s role in strategic projects of Government of Pakistan.6. Negotiation and finalization of scope/cost with Siemens on SAP solution which was admired to be in the best interest of NTC, by NTC Management as well as peers in other telcos who had previously implemented similar solutions.

CIO

Planning & Implementation of CRMEnhancement of Call CenterBusiness Process Analysis & Re-engineering

1. Head of IT Operations and Infrastructure2. Head of Billing operations management including Interconnect settlement with other operators.The services for which monthly Billing is performed include PSTN (Customer billing, Interconnect Billing) and Data Services of NTC.3. Head of Data Communications (ISP, Core and Access Network)4. Projects – bringing in state-of-the-art technologies and capabilities through various projects including a. Enterprise Resource Planning (ERP) project – Senior Project Manager b. Convergent Billing Project – Senior Project Manager c. Business Intelligence – Project Director d. Office Automation - Senior Project Manager

1. Project Manager and Architect of Billing system (Customer & Interconnect billing, convergent billing) - multi-Billion rupees worth project.2. Project Manager and Architect of Receivable Management system (included interaction with the Banks, the ERP system and the Business Intelligence system, apart from Revenue reporting.) - multi-Billion rupees worth project.Achievements:1. IT project management with vendors including Alcatel, IBM, NCR, Siemens, Ericsson, NEC, Huawei and ZTE.2. Analyzing, design and approval of the solutions. 3. Management, monitoring and progress tracking of implementation process, followed by rigorous testing.4. Member of Project Management team for Billing Mediation system, Customer Care system, Business Intelligence system and Fraud Management system.5. Planned, designed and established two call centers at Lahore and Karachi.6. Member of executive committee for ERP (Enterprise Resource Planning) project for PTCL.

Job titles: 1. Project Manager and Senior System Analyst/Architect, 2003-2004 2. Role: Team Lead, System Analyst, Title: Senior Software Engineer, 2001-2002 3. Software Engineer, 2000-2001Additional title: Manager IT Infrastructure & OperationsAchievements and responsibilities:1. Interaction with the clients 2. Developed business strategies and project proposals3. Project scheduling, monitoring and tracking4. Process management5. Analysis of the systems to be developed6. Finalizing the design framework7. Participation in the development process.8. Responsible for in-house training of the professionals. 9. Formulating and updating the Security & IT policy and infrastructure of the organization.Platforms used include J2EE, Microsoft technologies, MS .Net framework and vendor-proprietary APIs.

Got hands-on experience on various projects and development technologies, especially Visual C++ (using MFC) while working on different projects.