Brian Mcewan Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Manage claims as they proceed from filing to litigation, updating file information in Litify/Salesforce, and reaching out to clients to request records and provide updatesRespond to client inquiries via phone and email support, from providing basic status updates to breaking down complicated legal processesConduct client interviews to gather necessary information to move claims forwardAct as liaison between clients and attorney team, elevating client requests as needed and arranging attorney reachout as requestedPrepare, process, and file client documents

Resolved customer inquiries, order issues via Zendesk emailFacilitated communication between customers & merchants on the appProvided on-the-ground support for the company’s promotional program at Chicago Comic & Entertainment Expo 2022

Paid submitted user invoices via web portal or by calling the payee office to relay payment informationResolved user inquiries and requested additional payment information via ZenDeskCommunicated partnership and product issues to respective teams

Greater Los Angeles Area

Developed & documented processes & workflows from scratch in a fast-paced, hypergrowth startup environmentBridged the feedback gap between users & the product + marketing teamsReplied to all user inquiries within 24 hours via HelpScout tickets & Olark live chatTook lead on creating & maintaining library of saved replies/macrosResponded to product reviews in the Chrome and Edge extension storesEstablished protocol & messaging on how to resolve tickets regarding any possible fraud-related issues

Addresed customer account & crediting inquiries for the Swagbucks.com and MyPoints.com brands via ZenDesk.Triaged support tickets based off of topic & urgency level to better facilitate an effective workflow for all compliance associatesReviewed daily reports for fraudulent customer activity before approving reward transactionsCollaborated with other departments to improve customer & merchant experience with a focus on security Headed High Dollar Review to audit big ticket crediting requests from customers

Greater Los Angeles Area

Created & implemented afterschool curriculum for underserved middle school youth in the L.A. metro areaSupervised, mentored, & tutored studentsLogged and tracked attendance data dailyCommunicated student progress with parents via emailPerformed administrative support as needed

Responded to customer questions via web chat to solve customer concerns adequately and quickly, in a courteous mannerExplained products, services, and options clearly and concisely

Evanston, Ill

Managed the hiring process and entered daily payroll information for over forty temporary employeesSupervised custodian and several community service workersProcessed, submitted, and filed all paperwork related to the functions of human resources; Made weekly bank deposits, recorded statements for bank reconciliation, wrote receiptsPrepared and submitted invoices for processing, paid all debts in timely fashion, kept record of all paid expensesCalculated, recorded, and collected amounts due for program services rendered; assembled financial information for annual audit Assisted After School and Summer Day Camp programs as needed, including program planning and daily pick-up of childrenProvided clerical and administrative support to management as requested

Greater Chicago Area

One year contracted position.Oversaw holiday gift program in which I managed receiving, data entry, and delivery of over 1,000 donated gifts for specific clientsEstablished meaningful relationships with 15-25 isolated, elderly clients via monthly visits or other arranged forms of contactRecruited future volunteers and employees at career fairsAssessed clients' needs and acted as an advocate when neededProvided transportation for outings, luncheons, and other social eventsAssisted with several monthly programsProvided clerical and administrative support to management as requested

Greater Chicago Area

10 month contracted position.Volunteered full-time as a selected applicant of Amate House, a service-based, non-profit organization focused on social justice and stewardship while living in an intentional community of fellow volunteers. Planned and implemented recreational activities for youth aged 12-18 Organized and participated in two annual youth retreatsCoordinated and assisted teen center fundraisersAuthored weekly bulletin updates and newspaper articlesProvided homework tutoringExplored grant opportunitiesLogged attendance data into city database

Greater New York City Area

Performed heavy research for art referencesSearched original art archive and shipped requested pieces to their respective artistsAided in company promotions at NY ComicCon 2009Compiled unlabeled board art and investigated series title and artist information for archival purposesProofread and edited Previews magazine for upcoming release informationAssisted editors in color checking for upcoming releasesProvided clerical and administrative support for employees and talent as needed

Bachelor Of Arts (Ba), Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Selected member of Discourse, a program for writers.First prize, DeSales University English Department Craft.

Education record