Brandon Mcadams Email & Phone Number

United States

United States

• Founded a construction startup business focused on home repairs.• Responsible for day-to-day operations. Coordinate client needs between employees and vendors completing over 100 projects.• Created a successful marketing strategy resulting in first-year revenues of $75,000.• Manage all client relationships. Attained a five-star rating with three industry-leading service vendors.

Louisville, Kentucky Area

• Established continuous improvement and lean methodologies culture within the organization. Facilitated monthly engagement and coaching sessions for 50 staff members.• Reduced average turnaround time of client-submitted work orders by 45%• Increased production throughput of third-party operations vendor by 75% through three process improvement initiatives.• Developed metrics tracking process and procedure to monitor and analyze associate's error rate, reducing error rate by 100%• Owned all company SOP documentation required to meet federal and state regulatory mandates.• Revamped and updated enterprise-level process flows documenting 100% of company workflow.• Revised and maintained a catalog of over 300 standard operating procedure documents, resulting in 35% efficiency gains in production WIP.

Louisville, Kentucky Area

• Organized SCRUM based CRM enterprise process integration planning project. Aligned IT and business requirements critical for deployment of Pipeline CRM tool across B2B segment. • Lead post-deployment continuous improvement project between CRM vendors, enterprise ops, and IT teams. Leveraged reporting enhancements that reduced error rates by 90%.• Headed 3 major Agile-based projects leveraging Six Sigma data methodologies yielding $275,000 yearly operational cost savings.• Developed SSRS, QlikView, and Minitab forecasting reports used to optimize business resources and set production service level agreement

Louisville, Kentucky Area

• Applied PMP and Six Sigma methodologies in five process and system enhancement initiatives responsible for $316,000 in annual department savings.• Spearheaded cross-functional business and IT teams' activities efforts, collected business and IT requirements critical to Salesforce CRM integration across GSO segments.• Deployed software tools critical to WIP waste elimination through continuous improvement efforts reducing FTE resource expenditure by 35%.• Conceived and developed complexity matrix reinventing frontline associate inventory assignment practices resulting in 100% production output gain.• Acquired sponsorship and allocated $1.5 million for 4 recommended process improvement initiatives

Louisville Kentucky

•Routinely Evaluated production data from 30 department members. Communicated key production metrics to leadership.•Built issues management and recon Access Database tool. B2C and B2C. Created SOP and trained 20 cross-functional department SME’s.•Facilitated Improvement efforts with technology owners of ID card reconciliation tool and aligned policies and procedures reducing ID card production time by 150%.•Deployed software tools critical to WIP waste elimination through continuous improvement efforts that decreased FTE resource expenditure by 35%.•Implemented enhancements to data tracking practices reviewing with senior management during weekly strategy meetings.

Louisville, Kentucky Area

•Responsible for the configuration of multiple network protocols utilized by Microsoft, Apple, and Linux operating systems.•Troubleshooting network connectivity of various systems/configurations for both business and residential customers.•Excelled in performance commitments with scores into 1 percent, and model representative of Charter's core values.•Lead call center in sales in 2002, 2003, and 2006.•Recipient of "Charter Champion" highest award for the position, as well as numerous accolades from business customers and management.•Subject matter expert regarding issue resolution and mentored 50+ new hires during their probation period.