Brynn Mccausey Email & Phone Number

Reston, Va, Us

Reston, Virginia, United States

- Responsible for documentation of client locations, staff, devices, systems, procedures, workflows, network topology and network health- Configure SNMP monitoring through LogicMonitor, including troubleshooting access issues- Deploy managed services toolset, including Kaseya RMM, Webroot and JAMF/Addigy- Document and assess Active Directory and Office 365/Azure environments- Provide client training on use of managed services toolset- Update Onboarding and IT fitness’ to… Show more - Responsible for documentation of client locations, staff, devices, systems, procedures, workflows, network topology and network health- Configure SNMP monitoring through LogicMonitor, including troubleshooting access issues- Deploy managed services toolset, including Kaseya RMM, Webroot and JAMF/Addigy- Document and assess Active Directory and Office 365/Azure environments- Provide client training on use of managed services toolset- Update Onboarding and IT fitness’ to Customer Success, Service Desk and escalation teams etc. on status of projects and identify roadblocks- Create Visio diagrams for client networks Show less

Ashburn, Virginia, United States

• Tier 3 VoIP support escalation point• New and existing client VoIP onboarding • Host design review meetings to document new client’s existing VoIP configurations and infrastructure in order to redesign and recreate the client setup within our environment• Implement server designs created during DRM’s and create customized testing checklists to ensure proper testing of client services prior to their cutover date• Set up DHCP options on client networks to facilitate phone… Show more • Tier 3 VoIP support escalation point• New and existing client VoIP onboarding • Host design review meetings to document new client’s existing VoIP configurations and infrastructure in order to redesign and recreate the client setup within our environment• Implement server designs created during DRM’s and create customized testing checklists to ensure proper testing of client services prior to their cutover date• Set up DHCP options on client networks to facilitate phone reprovisioning• Provide ‘hyper-care’ support to new clients by acting as a dedicated support tech throughout the onboarding process and 3 days post on-boarding completion• Create new call center and multitenant VPS environments • Create and train clients using custom training documentation and accounts• Create customized client documentation for support staff• Equipment purchasing and onsite installation for both new and existing clients• Inbound number porting for both local and toll free numbers• Configure and maintain number routing from carrier to VPS’s via Transnexus • Configure and maintain vFax accounts via Vitelity• Purchase and route new local and toll free numbers for new and existing clients • E911 data management • Testing new products for potential resale Show less

Ashburn, Va

• Tier 2 VoIP support escalation point• Configure and maintain VLAN’s on Cisco switches• Manage bandwidth allocation for specific VLAN’s on Cisco routers• Create and maintain SSID’s and group policies with tagged VLAN’s on Meraki AP’s• Configure and maintain user account permissions and licensing within AD, Exchange, and other cloud services provided by SPG• Oversee the daily performance of client networks & computer systems• Communicate directly with clients on tier 2… Show more • Tier 2 VoIP support escalation point• Configure and maintain VLAN’s on Cisco switches• Manage bandwidth allocation for specific VLAN’s on Cisco routers• Create and maintain SSID’s and group policies with tagged VLAN’s on Meraki AP’s• Configure and maintain user account permissions and licensing within AD, Exchange, and other cloud services provided by SPG• Oversee the daily performance of client networks & computer systems• Communicate directly with clients on tier 2 tickets regarding VoIP services, AD accounts, Exchange accounts, computer software or hardware operation Show less

Ashburn, Virginia, United States

• Answer user inquiries via phone and email regarding VoIP services, computer software or hardware operation to resolve problems• Provide telephone support related to networking and circuit connectivity• Configure and maintain user accounts within AD, Exchange, and other cloud services provided by SPG • Configure and maintain new users for existing clients within the SPG Voice environment• Set up equipment for client use, ensuring proper installation of cables, operating… Show more • Answer user inquiries via phone and email regarding VoIP services, computer software or hardware operation to resolve problems• Provide telephone support related to networking and circuit connectivity• Configure and maintain user accounts within AD, Exchange, and other cloud services provided by SPG • Configure and maintain new users for existing clients within the SPG Voice environment• Set up equipment for client use, ensuring proper installation of cables, operating systems, and appropriate software• Install and perform minor repairs to hardware, software, and peripheral equipment following client specifications• Maintain records of daily data communication transactions, problems and resolution actions taken, and installation activities Show less

•Receiving, reviewing, and logging all certificates of insurance (COI) for current and completed construction projects from subcontractors on a “per project” bases.• Requesting revised, updated, or missing COI’s from subcontractors• Primary contact for outbound UPS shipping using UPS Worldship software• Primary back-up for reception: o Answering and directing all incoming phone calls o Receiving and sorting in bound mail o Laminate paperwork for project managers o… Show more •Receiving, reviewing, and logging all certificates of insurance (COI) for current and completed construction projects from subcontractors on a “per project” bases.• Requesting revised, updated, or missing COI’s from subcontractors• Primary contact for outbound UPS shipping using UPS Worldship software• Primary back-up for reception: o Answering and directing all incoming phone calls o Receiving and sorting in bound mail o Laminate paperwork for project managers o Clean and organize conference rooms for meetings o Order lunch for meetings when needed o Greet and direct incoming clients and delivery personnel• Provide administrative support for our in house concrete division: o Log coded tickets and work orders from the field in to cost tracking logs for every job, and deliver them to the appropriate accounting personnel o Log approved invoices in to cost tracking logs, and deliver them to the appropriate accounting personnel o Create custom organization tools for the head of concrete to use for each project o Locate and pair unsettled invoices and tickets/work orders Show less

Hunt Valley, Md 21030

• Create custom purchase orders from sales orders provided by in house sales agents using QuickBooks as well as Quotewerks.• Create custom invoices and charge credit cards using an online virtual terminal and QuickBooks.• Communicate with vendor factories to confirm orders placed, follow up on shipping dates, gather freight information, and confirm deliveriesmade by the factory themselves.• Setup, track and document all outgoing shipments including creating bill of lading's… Show more • Create custom purchase orders from sales orders provided by in house sales agents using QuickBooks as well as Quotewerks.• Create custom invoices and charge credit cards using an online virtual terminal and QuickBooks.• Communicate with vendor factories to confirm orders placed, follow up on shipping dates, gather freight information, and confirm deliveriesmade by the factory themselves.• Setup, track and document all outgoing shipments including creating bill of lading's, contacting customers to arrange delivery appointments, andretrieving proof of delivery slips from LTL carriers.• Run and file credit reports for new customers seeking a line of credit within the company.• Revise and file any changes made to open purchase orders in QuickBooks and Quotewerks.• Hand write thank you cards for all new customers.• Answer incoming phone calls missed by the front desk.• Handle minor IT issues within our home office (e.i. setting up new printers, troubleshooting Outlook connectivity issues, troubleshootingnetwork printer issues) Show less

Lutherville-Timonium, Md

• Pull daily, weekly, and monthly sales reports and sent out to sales managers every morning.• Receive and distribute payroll checks, and pay breakdowns every week.• Assist agents with obtaining custom pricing, and submitting paperwork for commercial sales.• Perform administrative support tasks, such as assist with technical issues with work PC's as well as handle any troubleshooting and scheduling of service calls for IT related issues, proofreading marketing ad's for managers… Show more • Pull daily, weekly, and monthly sales reports and sent out to sales managers every morning.• Receive and distribute payroll checks, and pay breakdowns every week.• Assist agents with obtaining custom pricing, and submitting paperwork for commercial sales.• Perform administrative support tasks, such as assist with technical issues with work PC's as well as handle any troubleshooting and scheduling of service calls for IT related issues, proofreading marketing ad's for managers, send out email correspondence to corporate office, put together training materials for sales managers, processing and preparing memos, correspondence, travel vouchers, and other documents.• Keep track of sales tablets in the office, as well as in the field. And track individual sales agent's weekly sales made and tablet used that week.• Post multiple times a day to CL for job offered. Phone screen potential agents and set up interviews with sales managers.• Schedule interview appointments and maintain and update interview appointment calendars.• File and maintain employee records. Keep a current record of staff members' whereabouts and availability.• Take orders for materials used by sales agents and send them to the proper departments to be filled.• Keep petty cash ledger.• Order office supplies and maintain office cleanliness. Show less

Strawn, Tx

• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.• Answer telephones and direct calls to appropriate staff.• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.• Manage inventory and order office and medical supplies• Accounts receivable, Medicare, Medicaid, Third-party insurance and patient billing using Medisoft billing system• Receive and route messages or documents, such as laboratory results, to… Show more • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.• Answer telephones and direct calls to appropriate staff.• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.• Manage inventory and order office and medical supplies• Accounts receivable, Medicare, Medicaid, Third-party insurance and patient billing using Medisoft billing system• Receive and route messages or documents, such as laboratory results, to appropriate staff.• Coordinate home health and nursing home patient visits• Maintain medical records, technical library, or correspondence files.• Resolved patient billing issues.• Communicate with pharmacies and other medical providers. Show less

Littleton, Co

• Take incoming calls from Dish network commercial subscribers• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.• Document all customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Check to ensure that appropriate changes were made to resolve customers' problems.• Determine charges for… Show more • Take incoming calls from Dish network commercial subscribers• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.• Document all customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Check to ensure that appropriate changes were made to resolve customers' problems.• Determine charges for services requested, collect deposits or payments, or arrange for billing.• Refer unresolved customer grievances to designated departments for further investigation.• Evaluate, diagnose and resolve technical issues with all Dish equipment including receivers/DVRs, satellite dishes, and remotes• Create/access/edit/ delete accounts in call center software• Training in operation of all equipment used by Dish Network Show less

Radiology

High School Diploma