Bruno Melendez Chihuan Email & Phone Number

Estados Unidos

Bogotá, Distrito Capital, Colombia

Houston, Texas, Estados Unidos

- Assisting the company in developing, managing, and altering social responsibility policies.- Using internal communication to reinforce the company’s social responsibility policies.- Reaching out to the public via PR and marketing to deliver the message of the company’s commitment to social responsibility- Working on company branding strategies with the marketing department- Attracting new talent

Lima

Supervise executives in the development of care, both in daily management and remote training. Receive customer requirements through the management system (CRM, MOCA, Avaya) and solve them. Complete management of all processes associated with Customer Service via calls, emails, chats, and WhatsApp. Definition of KPIs + scorecard and monitoring of it. Transfer the corporate objectives to the level of your department. Establish control mechanisms to guarantee compliance with the specific commitments established with the client.

Miraflores District, Lima Region, Peru

• Establish team performance KPI's• Adequately plan team's activities in accordance to Company goals.• Align and synchronize team efforts to fulfill management directives.• Accurately define priorities based on impact to operation.• Promote, participate, and encourage collaborative attitude and teamwork among staff members.• Effectively address and resolve conflicts through dialogue and communication.• Maintain clear, open, professional and constant communication with all team members at all levels.• Distribute workloads adequately.• Provide staff with constant feedback in a timely manner.• Maintain a positive, productive, efficient and safe attitude and conduct.• Commit to and be involved in staff's development and performance.• Expand staff members' concepts, techniques, and abilities through timely and constant coaching.• Display disposition and adaptability to change.• Provide assistance as required by Management.• Deliver the required reporting.

Perú

- Evaluación, diseñar e implementar campañas de comunicación estratégica.- Diseño y gestión del plan de comunicación para la construcción de imagen corporativa.- Monitoreo del entorno y de los issues affaire.- Mantener las relaciones, contactos y coordinaciones con gremios, organismos estatales y asociaciones de stakeholders.- Manejo de las relaciones con los medios de comunicación.- Diagnosticar, planear y producir mensajes en las diferentes redes sociales en que se encuentra presente la corporación.

Provincia De Lima, Peru

- Colabora en la Difusión de la Política Integrada de Gestión.- Supervisa el desempeño del SIG e informar a la Alta Dirección su estado y las necesidades de mejora.- Revisa el Manual y los Procedimientos de Gestión del Sistema de Integrado de Gestión (Calidad, Ambiente, Seguridad y Salud en el Trabajo). - Asegura que los requisitos del Sistema de Gestión de Calidad, Ambiente, Seguridad y Salud en el Trabajo estén establecidos, implementados y mantenidos de acuerdo a las Normas ISO 9001:2015, ISO 14001:2015 y OHSAS 18001:2007. - Evalúa el desempeño del SIG e informa los resultados a la Alta Dirección. Participa en la selección del Equipo de auditores internos según el procedimiento.- Representar al SIG en el proceso de implementación y mantenimiento del SIG.- Mantener al día la documentación del SIG, bajo su responsabilidad. Programar las Agendas y reuniones para la revisión del SIG.- Coordinar y dirigir la implementación, despliegue y mantenimiento del SGI.- Liderar y velar por el desarrollo, mantenimiento y cumplimiento de políticas, estándares y procedimientos para promover la seguridad de la información.- Desarrollar y mantener el Plan de Seguridad de la información.Evaluar y coordinar la implementación de controles específicos del SGI.- Asesorar a las distintas áreas en temas relacionados con el SGI- Controlar la documentación general del SGI. Apoyar en la evaluación del desempeño del SGI y necesidades de mejora. - Apoyar en la planificación y realización de las auditorias del SGI.- Elaborar los informes de gestión de SGI, para su revisión por la Dirección.- Ejecutar la difusión de las políticas, objetivos, metas y programas del SGI en su respectiva gerencia/oficina.- Liderar y velar por el desarrollo, mantenimiento y cumplimiento de políticas, estándares y procedimientos para promover la seguridad de la información. Revisar las políticas, procedimientos y estándares del SGI.

Peru

Directs supervises and evaluates the proper functioning of the restaurant, as well as all the employees in charge. Responsible for preferential reservations for meetings and parties in the restaurant, disco, and karaoke. Full knowledge of the menus, food preparation methods, and deep knowledge of liquors. Daily communication with the administration / central food and beverage store, the chef / Chef, and the bar manager to ensure the excellent performance of the restaurant, disco, and karaoke. Prepare schedules and rest days for staff. Inventory control and supervision of the restaurant cleaning program. Responsible for training the employees in charge and organizing employee meetings before each meal. Responsible for the control of expenses within the restaurant by identifying possible reductions in costs. Monthly presentation of achievements before the corporate board and proposals for monthly/semi-annual goals. Management with the staff in charge (weekly meetings, setting sales goals, reviewing profitability charts, scheduling staff vacations, measuring satisfaction levels, etc.). Supervised the work of the local supervisors. Direct contact with company customers. Responsible for the proper functioning of all operations.

Lima, Peru

Operation Manager

Lima, Peru

Main functions:- Responsible for the management and conduct of the department of customer service from companies such as Union Telecom, Telecom & NuEra NuEra Wireless, which offer international long distance services and mobile services in the U.S. territory and Canada.- Marketing, retention, and customer loyalty.- Responsible for management solutions, indicators and customer care processes under the principles of TCF (Treating Customers Fairly) and in accordance with applicable state and federal of USA. In addition to work under the agreement of the BBB (Better Business Bureau).- Supervision of all aspects of staff performance evaluation, progressive discipline, coaching and conflict resolution.- Responsible for recruitment, orientation, training and supervision of more than 60 employees divided into three groups based in Lima, the Philippines and India. Main achievements:- Reduced employee turnover from 68% to 10% by improving staff orientation and training, professional development and coaching senior management.- The percentage of calls answered by the area, factor log customer call up to 91%.- Registration rate of resolution of claims and customer complaints 99%.- Improved customer retention indicator (in 5 clients seeking to terminate his contract, 4 renewed a new contract).- Selected as an external coach to lead the international training program two teams customer service call center for multinational companies located in Costa Rica and the Philippines.- Creating training programs for staff and / or groups with respect to all aspects of job performance, management and professional development.

Tulsa Y Alrededores, Oklahoma , Estados Unidos

Main functions:- Responsible for the selection and training of staff in various positions designed to obtain certification in quality of service required by the corporation IHOP.- Responsible for the management of excess staff (recruitment of new employees, training, selection, promotions and dismissals.- Responsible for the conduction and monitoring compliance with the manual and the policies within the company.- Mediator between employees and the corporation franchise to acquit doubts about the benefits of the law and issues in particular.- Responsible for the management of complaints and suggestions from customers.- Responsible for financial management, cash flow (income and expenses), financial statements of the company, payment of payroll, insurance and taxes of the franchise.- Review the function leaves with the chef and kitchen assistants. To approve all food and mounting details together with the chef before starting the day.- In charge of the marketing plan of the company and management company sales.

2745 S. Harvard Tulsa, Ok 74114

- Responsible for hiring and training new employees.- Supervision of kitchen operations and scheduling of kitchen staff members.- Training of workers, the daily menu review, revision and stock control of food in storage, coordination with suppliers of food and time schedule for maintenance and cleaning of the restaurant.- Conducting inspection of quality assurance and food service.

Tulsa Y Alrededores, Oklahoma , Estados Unidos

- Coordination of administrative functions of the President and CEO of the organization, business meeting scheduling, reservation and travel itinerary, detection and referral of incoming calls, making presentations and slides for meetings with the board.- Interaction with senior executives linked to the Hispanic market in matters relating to the sale of property.- Support the management of account executives in the organization.

Formación De Auditores Internos En Sistemas Integrados De Gestión, Gestión Industrial/De Ingeniería, 19

Formación de dotar a los delegados con las destrezas y conocimientos necesarios para realizar auditorías internas sobre los tres.

Implementación Y Auditoría Tri Norma (Sig En Calidad, Medio Ambiente Y Seguridad Y Salud), Gestión Industrial/De Ingeniería, 18

Desarrollar competencias necesarias para interpretar e implementar los requisitos establecidos en las normas ISO 9001, ISO 14001, OHSAS.

Certificación Ambiental De La Industria Manufacturera Y Comercio Interno, Sistemas De Información De Gestión, General

Xii Jornada Técnica De Protección Contra Incendios Y Seguridad Humana En Edificaciones, Seguridad Contra Incendios

Orientar al buen uso y cumplimiento de las Normas Técnicas Nacionales e Internacionales y Reglamentos Sectoriales que son de aplicación.

Bachelor Of Science In Communications, Communication And Media Studies

Taller De Call Center - Union Telecom, Customer Service Management, Certificate

Activities and Societies: UnionTelecom CIATaller de Call Center - Union Telecom

Manager Certificate - Server Certificate - Cook Certificate, Restaurant/Food Services Management, Certificate

Risk & Safety Managers Executive, Business, Management, Marketing, And Related Support Services, Certificate #5117837

Financial aspects of management Communication Essentials

Degree In English Proficiency, Foods, Nutrition, And Wellness Studies, General

Food Handler Program, Foods, Nutrition, And Wellness Studies, General, Certificate #4862

High School Diploma, Mathematics And Computer Science

Activities and Societies: Futbol, Ajedrez