Beckie Mcluckie Email & Phone Number

Detroit, MI, US

Troy, Michigan, United States

• Work in a Scrum team to deploy new features and capabilities through product releases using Agile methodologies. Support definition, design, development and testing of new product functionality.
• Conduct market, competitive and voice-of-the-customer analysis to determine product requirements and ensure alignment with solution strategy. Identify current or potential gaps in the product and take initiative to.
• Create product definition, functional requirements, acceptance criteria, and other documents necessary to drive the roadmap.
• Redefined the go-to-market strategy for Exela’s Digital Mailroom (DMR) solution to shift from enterprise to small/medium business customers. Recommend new product features and functionality to accommodate the specific.
• Support business development activities from opportunity qualification, scoping, solutioning, providing responses to RFPs and RFIs, pricing and presentations. Develop sales pitch, case studies and conduct sales training.
• Prepare and deliver product demonstrations and proofs of concept.

Troy, Michigan

• Manage all stages of the implementation - Gathering requirements, project planning, configuration, integration, testing (UAT), training, cutover and production support.
• Streamlined onboarding process for Exela’s Digital Mailroom platform, reducing implementation cycle time from 6-8 weeks to 10 days.
• Develop and drive the project plan to ensure project is completed successfully and on time. Schedule and track project activities and lead kick-off and project status meetings. Guide the customer with tasks and their.
• Address and resolve project risks, roadblocks and obstacles while securing resources to efficiently complete deliverables.
• Manage relationships with the customer and stakeholders. Provide post-implementation support - Respond to feedback, resolve issues and manage change controls.
• Coordinate release management activities - Communicate release dates & features, prepare release notes, user manuals, and training materials. Conduct user training.

Troy, Michigan

• Lead point of contact responsible for maintaining a strong relationship with customers through onboarding and steady state.
• Manage client deliverables including project plans, business requirements, Change Management Process, SLA reporting, issues log, risk assessment and mitigation plans.
• Prepared and delivered quarterly business review presentations.
• Served as subject matter expert (SME) for the accounts payable workflow platform and trained internal and external stakeholders.
• Identified opportunities to upsell / support additional sales within the customer account.

Troy, Michigan, United States

• Served as the main point of contact for several customers throughout the life of the contract, overseeing daily operations and system performance and ensuring quality and timeliness of services are met.
• Conducted weekly status meetings, maintained issues log and supported billing activities.
• Provided management information on performance against SLA as well as remediation/improvement initiatives.

Auburn Hills, Michigan, United States