• Supported 8,005 customer contacts on multiple platforms, providing expert brand knowledge on Burberry product lines, company policies, and shipping procedures via phone, web, and email• Redesigned replacement parts program, creating 9 email templates that anticipated customer responses and simplified project life-cycle to 2-3 business days• Collaborated with fraud, manufacturing, and accounts payable teams to solve 330 cases of defective items, stolen customer credit card information, and brand protection issues• Nominated to lead US wing of “Bloomfire Re-ignition” project, revising 1200+ articles on company policy for easier understanding across global customer service and retail teams • Supervised workshops on phone etiquette, professional writing, and internal systems for 5 new employees • Increased e-commerce revenue by selling $166,687 in Burberry apparel and accessories

• Directed financial quoting, project workflows, and global production teams for 77 localization projects, producing 40% or higher profit margins• Served as primary contact for external clients, such as Columbia University, Michelin, Level 3 Communications, and Little Caesar's Pizza• Guided workshops for 3 project coordinators on best practices for linguistic reviews, formatting, and company policies

• Oversaw linguistic and formatting review processes for 146 legal, localization, and html translation projects• Monitored company data sheet, ensuring deadlines, quality, and budget expectations were met for projects based in Israel, New York, and San Francisco offices

•Counseled cohort of 36 HS seniors through the college admissions process, who achieved a 100% acceptance rate into schools in the top three tiers of American universities•Launched cloud system to aid students without computers in completing applications and accomplished a 40% reduction in incomplete applications compared to the previous year•Designed 3 workshops on self-advocacy, time management, and academic research for 114 first-generation college students•Assisted 114 HS seniors in researching and applying for outside scholarship programs offering $5000 or less•Created exploratory college lists and materials for 44 HS juniors to narrow down college choices before they entered senior year•Provided real-time translation assistance at events consisting of 200+ Spanish-speaking participants

•Negotiated 12 full-tuition scholarships from four non-profit organizations so that 12 students could participate in summer enrichment experiences•Filmed, edited, and publicized SEO recruitment videos to 100+ NYC high schools to recruit the SEO Class of 2017, the largest class at that time•Managed digitization of entire 12th grade curriculum to eliminate costs of printing and buying storage space for paper materials•Calculated lodging, food, and travel budget of $24,000 for a 5-day college tour for 109 HS juniors•Organized monthly data reports on student test performance and attendance for donor updates

•Researched best practices from US nonprofit organizations confronting racism and sexism in the classroom for a database of lesson plans and articles to be used by teachers in Madrid high schools•Identified funding sources and translated grant applications to subsidize FETE’s Virtual Education project

•Established high school’s first Model UN program, coaching team of 36 sophomores to a 1st place finish at the regional Model UN competition•Headed Science, Music, Drama and American Culture curriculum, helping freshmen class stage a performance of Oscar Wilde's The Canterville Ghost•Designed English curriculum, leading 122 HS students to exemplary scores on Madrid’s regional English exams

•Developed English language curriculum, leading to 20 graduate students completing their foreign language graduation requirement

•Supplied language-learning materials and journals to 10 students from under- resourced families in El Tiemblo, Spain•Managed staff schedules, distribution of materials and community garden project for students•Taught remedial English language courses and literacy to adults and children from El Tiemblo, Spain, achieving a 100% completion rate by all participants in the program

•Wrote grant applications to the Associated Grant Makers Corporation and raised $10,000 for staff salaries, camp supplies, field trips, and meals •Balanced budget of $20,000 for staff salaries, camp supplies, field trips, and meals

•Instructed classroom of eight middle school students in literacy, reading comprehension, and creative writing courses •Wrote community-based lessons plans focused on student’s community of the South End of Boston