Mitch Garrett Email & Phone Number

Knoxville, Tennessee, United States

Louisville, Kentucky, United States

Hired to drive sales, business development, and lead relationship-building efforts within the Amazon account (U.S. and Canada) as part of a world-class material handling and sorting solutions provider. Sold automated, high-speed material handling equipment, including sorters, singulators, crossbelts, and robotic equipment.➣ Acted as a Salesforce SME during a company-wide implementation, training, and mentoring staff.➣ Served as a “face of the company” at industry trade shows and material handling conferences.➣ Worked closely with Amazon leadership across multiple departments to ensure fulfillment and sortcenters ran efficiently and safely to meet tight deadlines.

Huntsville, Alabama Area

Earned multiple promotions with increasing leadership responsibility during a 31-year career with the company. As Location Manager, supervised 23 ramp and trucking operations FTEs, leading hiring, training, and performance management. Accountable for maintaining a monthly and annual operations budget. ➣ Spearheaded daily scheduling, logistics, and operations of 50+ weekly truck departers/arrivals and two aircraft in a 24x7 distribution environment. ➣ Achieved the best safety rate for accidents or injuries in the Southeast District for seven consecutive years.➣ Directed the delivery and pickup of all heavyweight shipments in North Alabama and Southern Tennessee. ➣ Coordinated the seamless delivery of all COVID-19 vaccines throughout the region during the pandemic, handling over 1,100 vaccine-related packages daily. ➣ Integral Regional Audit Team member tasked with conducting comprehensive audits at FedEx airport facilities nationwide. ➣ Facilitated monthly FedEx leadership classes for hourly employees called “Is Management for Me?”

Greater Birmingham, Alabama Area

As U.S. Customer Experience Manager, supervised 22 FTEs dispersed between Birmingham, Tuscaloosa, and Montgomery, AL. Oversaw all customer service-related functions at four facilities throughout Central Alabama.➣ Earned commendation from management and several awards for consistently meeting or exceeding monthly revenue goals and customer experience initiatives. ➣ Led the team in establishing and implementing a nationwide problem package initiative, ensuring all incorrectly addressed packages were corrected and delivered on the same day. ➣ Identified and eliminated bottlenecks, pain points, and inefficiencies in customer-related processes.➣ Streamlined procedures to make interactions smoother and more efficient for customers and employees.➣ Served as a trusted liaison between Operations and Account Executives, joining Account Executives in the field on joint sales calls with prospects and customers.

Greater Birmingham, Alabama Area

Promoted to Station Operations Manager to lead day-to-day operations of the Birmingham, AL shipping facility. Supervised 25-30 staff while overseeing hiring, training, and performance management. ➣ Ensured strict following of DOT regulations and maintained self-monitoring audit processes and quality-driven management. Conducted regular safety audits to identify and address potential hazards.➣ Led the team in meeting or exceeding monthly targets and KPIs, winning several monthly/annual awards.➣ Analyzed data and reports to identify trends and areas for improvement.

United States

Hired as an hourly Handler, Sorter, and Courier. Quickly recognized by senior leadership for container stacking abilities (T-Stack Method) and used for a training video on how to maximize the container cube.➣ Accountable for the safe and on-time delivery of time-sensitive shipments; worked in four locations in Tennessee, Alabama and Arkansas. Recipient of several safe driving and quality awards.➣ Served as the loading team captain for the Tulsa, OK outbound operation at MEM.