Brian Gould Email and Phone Number
Brian Gould work email
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Brian Gould personal email
π» I'm an open networker, so let's connect! πI have worked in the customer service arena since 2001 and have had a lot of exposure with customer interactions. I most recently worked in the Tier 3 Technical Support Department of Time-Warner Cable, Charter/Spectrum. I have worked with a wide variety of technical and customer education concerns. I use my interest in technology to sharpen my skills in computer science such as using my interest in website design, hosting and computer support to put into practice knowledge concerning networking concepts such as DHCP, DNS, HTTP, HTTPS, etcetera, as well as knowledge concerning physical and virtual servers and workstations. I have utilized virtual platforms such as VMWareβs ESXi, XCP-ng, VMWare Player, & Oracleβs VirtualBox.The majority of my experience rests with customer care and support over the phone; this has taught me that far more than anything else, good customer service skills require a genuine heart and interest in what's most important to the customer. Genuine care for others accomplishes the goal, grows relationships and minimizes conflict.β Able to communicate technical information in clear, simple language and walk novices through complex tasksβ Able to convince unwilling individuals to work through technical problemsβ Proficient in support of computers and their peripheral devicesβ Proficient in detailed technical configuration of routers and digital phones, as well as of DNS and web serversβ Skilled at learning new and emerging technologiesβ Skilled at website design using HTML, content management systems, etc.π Proven reliable by 12+ years of extraordinary customer satisfaction, I follow a step-by-step troubleshooting method, consistently meeting or exceeding quality assurance guidelines, and am ranked as exceptional by leadership. π
Atos
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Information Technology Help Desk AnalystAtos Nov 2019 - Present95877 Bezons, Fr
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Information Technology Help Desk AnalystAtos Nov 2019 - Present95877 Bezons, Fr
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Division ManagerPrimerica Jul 2021 - PresentDuluth, Georgia, UsI provide a range of financial services such as helping people get out of debt faster, providing life insurance, auto insurance, home-owners/renters insurance, retirement planning, and investments with the goal of providing financial independence. I also am involved in the hiring process, conducting interviews and contributing to the assessment of individuals who could be introduced into the business. -
District ManagerPrimerica Oct 2020 - Jul 2021Duluth, Georgia, UsI provide a range of financial services such as helping people get out of debt faster, providing life insurance, auto insurance, home-owners/renters insurance, retirement planning, and investments with the goal of providing financial independence. I also am involved in the hiring process, conducting interviews and contributing to the assessment of individuals who could be introduced into the business.
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Licensed AgentPrimerica Jul 2019 - Oct 2020Duluth, Georgia, UsI provide a range of financial services such as helping people get out of debt faster, providing life insurance, auto insurance, home-owners/renters insurance, retirement planning, and investments with the goal of providing financial independence.
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Webhost AdministratorCustomer-Driven Computing Mar 2006 - PresentCincinnati, Oh, UsI manage cloud based virtual servers for web hosting environments; install and update Content Management Systems (CMS) for clients and web designers; and consistently offer quality computer support, including custom-building, optimizing, and repairing computers.β Professionally designing and hosting a variety of websites for organizations, churches, and individualsβ Effectively troubleshooting computer problems at remote locations and problems with CMSβs and their add-onsβ Regularly produced high-quality audio recordings at public events and operated sound systems, such as the Tascam M164 and Yamaha MG166C, which I also trained others to use -
Website MinisterChurch Of Christ 2005 - PresentUsHosting, developing, managing and educating others on the system created for the NW Lincoln church of Christ, Lincoln NE (http://NWLincolncoc.us) & the Kent church of Christ, Kent OH (http://KentchurchofChrist.info). -
Technical Services Representative - Tier 3Spectrum (Formerly Time Warner Cable) Jul 2010 - Feb 2019Stamford, Ct, UsI expertly troubleshoot all services, accurately performing specific IP and DNS troubleshooting and consistently giving precise and practical over-the-phone instructions; I assist technicians and installers with real-time information and serve as an advocate for customers to escalation departments.β Thoroughly developed excellent phone skills, including extended patience with difficult customersβ Produced and updated a comprehensive quick reference sheet to promote better internal communicationβ Created a resource called βTracking Trendsβ to better evaluate and resolve re-routing and internet issues -
Technical Service Representative - Tier 1Spectrum (Formerly Time Warner Cable) Oct 2006 - Jul 2010Stamford, Ct, UsAddress the technical needs and concerns of customers for Cable TV, Cable Internet, and Digital Phone services and to provide education and support that serve to encourage and retain customers.
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Website AdministratorCommunity Job Club Inc. Jan 2012 - Feb 2013I functioned as both website administrator and web host, conduct technical training sessions for volunteers, and fulfilled the primary IT role, troubleshooting and ensuring smooth technical operations throughout the organization.β Professionally designed the main websiteβ Established and administrated the organizationβs primary databaseβ Acquired and successfully implementing cutting-edge marketing, business, and personal branding techniques
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Co-OwnerGould International Jul 2008 - 2010
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Account Services RepresentativeHamilton Contact Center Services 2005 - 2006Responsibilities included the handling inbound and outbound calls, and the collecting of data for sales and survey purposes. Skills acquired include patience in dealing with difficult callers, knowledge of a variety of diverse call-center projects, and flexibility adapting to significant changes in projects.
Brian Gould Skills
Brian Gould Education Details
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York CollegeBiblical Studies: Foreign Missions -
Duluth Central High SchoolComputer Science
Frequently Asked Questions about Brian Gould
What company does Brian Gould work for?
Brian Gould works for Atos
What is Brian Gould's role at the current company?
Brian Gould's current role is Information Technology, Technical Support, & Website Administration π CDC.Link π» Open Networker - let's connect π.
What is Brian Gould's email address?
Brian Gould's email address is bm****@****ing.net
What is Brian Gould's direct phone number?
Brian Gould's direct phone number is +133055*****
What schools did Brian Gould attend?
Brian Gould attended York College, Duluth Central High School.
What are some of Brian Gould's interests?
Brian Gould has interest in Networking, Children, Website Development, Civil Rights And Social Action, Science And Technology, Biking, Running, Disaster And Humanitarian Relief, Human Rights, Website Hosting.
What skills is Brian Gould known for?
Brian Gould has skills like Web Design, Leadership, Customer Service, Troubleshooting, Technical Support, Management, Teaching, Community Outreach, Microsoft Office, Social Networking, Nonprofits, Call Centers.
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