Information Technology Help Desk Analyst
Current
Nov 2019 - Present
AeroLeads people directory · profile
Brian Gould Email & Phone Number
Information Technology, Technical Support, & Website Administration 🔗 CDC.Link 💻 Open Networker - let's connect 🔗
at
Atos
2 work emails found
@customerdrivencomputing.net
15 phones found area 330, 402, 513, 234, and 218
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Information Technology, Technical Support, & Website Administration 🔗 CDC.Link 💻 Open Networker - let's connect 🔗
Location
Duluth, Minnesota, United States
Who is Brian Gould? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Brian Gould is listed as Information Technology, Technical Support, & Website Administration 🔗 CDC.Link 💻 Open Networker - let's connect 🔗 at Atos, based in Duluth, Minnesota, United States. AeroLeads shows a work email signal at customerdrivencomputing.net, phone signal with area code 330, 402, 513, 234, 218, and a matched LinkedIn profile for Brian Gould.
Brian Gould previously worked as Information Technology Help Desk Analyst at Atos and Information Technology Help Desk Analyst at Atos. Brian Gould holds B.A, Biblical Studies: Foreign Missions from York College.
Company email context
Email format at Atos
This section adds company-level context without repeating Brian Gould's masked contact details.
*@customerdrivencomputing.net
71% confidence
AeroLeads found 2 current-domain work email signals for Brian Gould. Compare company email patterns before reaching out.
Profile bio
About Brian Gould
💻 I'm an open networker, so let's connect! 🔗I have worked in the customer service arena since 2001 and have had a lot of exposure with customer interactions. I most recently worked in the Tier 3 Technical Support Department of Time-Warner Cable, Charter/Spectrum. I have worked with a wide variety of technical and customer education concerns. I use my interest in technology to sharpen my skills in computer science such as using my interest in website design, hosting and computer support to put into practice knowledge concerning networking concepts such as DHCP, DNS, HTTP, HTTPS, etcetera, as well as knowledge concerning physical and virtual servers and workstations. I have utilized virtual platforms such as VMWare’s ESXi, XCP-ng, VMWare Player, & Oracle’s VirtualBox.The majority of my experience rests with customer care and support over the phone; this has taught me that far more than anything else, good customer service skills require a genuine heart and interest in what's most important to the customer. Genuine care for others accomplishes the goal, grows relationships and minimizes conflict.⭐ Able to communicate technical information in clear, simple language and walk novices through complex tasks⭐ Able to convince unwilling individuals to work through technical problems⭐ Proficient in support of computers and their peripheral devices⭐ Proficient in detailed technical configuration of routers and digital phones, as well as of DNS and web servers⭐ Skilled at learning new and emerging technologies⭐ Skilled at website design using HTML, content management systems, etc.🌟 Proven reliable by 12+ years of extraordinary customer satisfaction, I follow a step-by-step troubleshooting method, consistently meeting or exceeding quality assurance guidelines, and am ranked as exceptional by leadership. 🌟
Listed skills include Web Design, Leadership, Customer Service, Troubleshooting, and 46 others.
Current workplace
Brian Gould's current company
Company context helps verify the profile and gives searchers a useful next step.
12 roles · 22 years
Brian Gould work experience
A career timeline built from the work history available for this profile.
Information Technology Help Desk Analyst
Current
Nov 2019 - Present
Division Manager
CurrentI provide a range of financial services such as helping people get out of debt faster, providing life insurance, auto insurance, home-owners/renters insurance, retirement planning, and investments with the goal of providing financial independence. I also am involved in the hiring process, conducting interviews and contributing to the assessment of individuals who could be introduced into the business.
Jul 2021 - Present
District Manager
I provide a range of financial services such as helping people get out of debt faster, providing life insurance, auto insurance, home-owners/renters insurance, retirement planning, and investments with the goal of providing financial independence. I also am involved in the hiring process, conducting interviews and contributing to the assessment of individuals who could be introduced into the business.
Oct 2020 - Jul 2021
Licensed Agent
I provide a range of financial services such as helping people get out of debt faster, providing life insurance, auto insurance, home-owners/renters insurance, retirement planning, and investments with the goal of providing financial independence.
Jul 2019 - Oct 2020
Webhost Administrator
CurrentI manage cloud based virtual servers for web hosting environments; install and update Content Management Systems (CMS) for clients and web designers; and consistently offer quality computer support, including custom-building, optimizing, and repairing computers.⭐ Professionally designing and hosting a variety of websites for organizations, churches, and individuals⭐ Effectively troubleshooting computer problems at remote locations and problems with CMS’s and their add-ons⭐ Regularly produced high-quality audio recordings at public events and operated sound systems, such as the Tascam M164 and Yamaha MG166C, which I also trained others to use
Mar 2006 - Present
Website Minister
CurrentHosting, developing, managing and educating others on the system created for the NW Lincoln church of Christ, Lincoln NE (http://NWLincolncoc.us) & the Kent church of Christ, Kent OH (http://KentchurchofChrist.info).
2005 - Present
~21 yrs 6 mos
Technical Services Representative - Tier 3
I expertly troubleshoot all services, accurately performing specific IP and DNS troubleshooting and consistently giving precise and practical over-the-phone instructions; I assist technicians and installers with real-time information and serve as an advocate for customers to escalation departments.⭐ Thoroughly developed excellent phone skills, including extended patience with difficult customers⭐ Produced and updated a comprehensive quick reference sheet to promote better internal communication⭐ Created a resource called “Tracking Trends” to better evaluate and resolve re-routing and internet issues
Jul 2010 - Feb 2019
Technical Service Representative - Tier 1
Address the technical needs and concerns of customers for Cable TV, Cable Internet, and Digital Phone services and to provide education and support that serve to encourage and retain customers.
Oct 2006 - Jul 2010
Website Administrator
Community Job Club Inc.
I functioned as both website administrator and web host, conduct technical training sessions for volunteers, and fulfilled the primary IT role, troubleshooting and ensuring smooth technical operations throughout the organization.⭐ Professionally designed the main website⭐ Established and administrated the organization’s primary database⭐ Acquired and successfully implementing cutting-edge marketing, business, and personal branding techniques
Jan 2012 - Feb 2013
Co-Owner
Gould International
Jul 2008 - 2010
Account Services Representative
Hamilton Contact Center Services
Responsibilities included the handling inbound and outbound calls, and the collecting of data for sales and survey purposes. Skills acquired include patience in dealing with difficult callers, knowledge of a variety of diverse call-center projects, and flexibility adapting to significant changes in projects.
2005 - 2006
~1 yr
2 education records
Brian Gould education
B.A, Biblical Studies: Foreign Missions
York College
Computer Science
Duluth Central High School
FAQ
Frequently asked questions about Brian Gould
Quick answers generated from the profile data available on this page.
What company does Brian Gould work for?
Brian Gould works for Atos.
What is Brian Gould's role at Atos?
Brian Gould is listed as Information Technology, Technical Support, & Website Administration 🔗 CDC.Link 💻 Open Networker - let's connect 🔗 at Atos.
What is Brian Gould's email address?
AeroLeads has found 2 work email signals at @customerdrivencomputing.net for Brian Gould at Atos.
What is Brian Gould's phone number?
AeroLeads has found 15 phone signal(s) with area code 330, 402, 513, 234, 218 for Brian Gould at Atos.
Where is Brian Gould based?
Brian Gould is based in Duluth, Minnesota, United States while working with Atos.
What companies has Brian Gould worked for?
Brian Gould has worked for Atos, Primerica, Customer-Driven Computing, Church Of Christ, and Spectrum (Formerly Time Warner Cable).
How can I contact Brian Gould?
You can use AeroLeads to view verified contact signals for Brian Gould at Atos, including work email, phone, and LinkedIn data when available.
What schools did Brian Gould attend?
Brian Gould holds B.A, Biblical Studies: Foreign Missions from York College.
What skills is Brian Gould known for?
Brian Gould is listed with skills including Web Design, Leadership, Customer Service, Troubleshooting, Technical Support, Management, Teaching, and Community Outreach.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial