Brian Hinman Email & Phone Number

Aurora, Co, Us

Purchase, Ny, Us

Technical Implementation Specialist * Product installation, customer training and preventative maintenance of robotic telecommunications systems throughout Colorado, Wyoming, Utah, and Kansas.* High level communication with executives as well as technical and clinical staff, Working closely with sales team in technical support of pre-sales activities.* Manage ongoing product and technical support at customer sites, Promoting adoption, utilization, and expansion of products at Hospital locations* Experience with wireless networks, set up, configuration, and troubleshooting of Networking issues. * Self-starting, self-driven individual who takes ownership of all technical aspects within their assigned territory. Take off-hour calls, as needed.

Denver, Co, Us

* Technical lead for deployment team for over 600 Surface Pro laptops to all users in HQ and throughout US and Canada. Support for remote users involving travel to US locations for cutover of the old devices to new. Transferred and procured peripheral software for all systems as necessary. * Responsible for maintenance, repairs, upgrades and configuration of hardware, software and operating systems for all workstations.* Extensive support for Office 365, OneDrive and cloud based applications. Completed Profile setups for all users including Outlook, data transfer and training on new devices. Delivered an exceptional on-boarding experience to each user that resulted in a high level of customer satisfaction performed on a tight schedule. *High level Tier 2/3 support for the company’s headquarters providing excellent customer service skills to all users including outstanding client relations for high level managers and executives.* Managed users, groups and computers (distribution and security groups) in Active Directory. ShoreTel Phone system including management console of setting up new IP/MAC address. * In-Depth knowledge of Microsoft Windows 7, 8.1, and 10 and networking concepts. Directly responsible for patching over new Workstations on Cisco Switches.* Demonstrate capacity for meeting deadlines and performing under challenging conditions. . Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments. *Responsible for responding to SLA timelines and managing supporting tickets.

* Independently working with personal computer hardware, software, systems, local area networks and all terminology for various clients within the Denver area.* Coordinated with local business on providing technical assistance on all office moves, new site implementation and IT office expansions.*Strong understanding of Desktop PCs, Laptops, PC imaging, software installation, patching, printers and hardware. Ability to multi-task and adapt to changes quickly.

Atlanta, Georgia, Us

* Tier 2 & 3 desktop and laptop support for corporate headquarters. Configuration including desktops, printers, networking equipment, and software. Build and deploy end-users’ workstations for disaster recovery. * Excellent client relation skills and the ability to work well with senior management.* Responsible for desktop, laptop and server support for over 700 users. Performed daily Active Directory duties including creation, deletion and email configuration for users and computers* SCCM Software Distribution and Imaging. Extensive Lenovo support. Networking problem resolution. Resolved escalated tickets in a High Volume environment.

Morristown, New Jersey, Us

* Responsible for desktop, laptop and server support for over 500 users. Resolved escalated tickets in a high volume environment. * Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.* SCCM software distribution and image support for Win 7 Imaging. * Weekly Tape Backup responsibility. Extensive Lenovo support. HPSM Ticketing.

* Configured and implemented complete QuickBooks POS 8.0 system for 5 retail stores throughout New York and Northern New Jersey. * Performed all desktop hardware and networking. Windows Server Administration, 2003/2008. Setup up and maintained all retail stores for inventory control sales transactions and reports * Responsible for all desktop/notebook installations and support.

* Extensive experience in Windows Exchange 2003, Server 2003, Citrix Presentation Server 4.0, Blackberry 4.1 enterprise server, Office 2000/XP application. * Strong knowledge of basic networking protocols, TCP/IP, DNS, and WINS. SMTP.* Good working knowledge of Microsoft SharePoint, SQL, and IIS Servers. * Extensive Sever hardware experience. Restructured AD 0U and Group Policies for all users. * Implemented new GFI Mail Archives, Microsoft W SUS 3.0, and Trend Micro Security Suite. * Provided disaster recovery solutions. Responsible for support of over 40 field Laptops for SW & HW.* Trained Sales Staff to various applications within a Windows environment. Directly responsible for purchasing of new equipment according to budget.

* Support on CSC contract for over 15 Citrix Servers, Terminal Servers, and Metaframe applications. * Responsibilities included help desk support, server rebuilds, patches security and optimization applications within Citrix and NT platforms. Citrix Applications supported included PeopleSoft and BackOffice products. * Tracked problems and service requests through Remedy Manager.

Farmington, Ct, Us

* Supported CSC Contracts for over 15 Citrix Servers, Terminal Servers, and Metaframe applications. Complete rebuilds of Windows NT and Citrix Servers on a Compaq platform* Responsibilities included help desk support, server rebuilds, patches security and optimization applications within Citrix and NT platforms. Citrix Applications supported included PeopleSoft and BackOffice products. Y2K preparation included patches, fixes, and hardware changes* Tracked problems and service requests through Remedy Manager.

Team Lead supporting distributed applications and desktop integration. Organized and supervised a statewide Nt4/Windows 98 rollout consisting of 1400 desktops for a business case project schedule over an eight month period. Diagnosed and resolved hardware and technical problems with servers and desktop configurations. Received ITC SNET spot award for outstanding technical support

• Responsibilities included on-site contract assignments within Connecticut, supporting and installing desktop hardware. Participated in a six month nationwide roll out for a leading insurance company, building Windows images, deploying Desktops

Responsible for implementation and support of WAN data and voice equipment. Extensive work resolving T-1 multiplexers for local and global network applications.

Provided installation and support of advanced analog and digital access products, including multiplexers. Field support in Connecticut for Law Firms, Insurance Companies and State Agencies from 1986 to 1989

Associate Degree, Computer Science

Liberal Arts