Bradley Miller Email & Phone Number

Richmond, In, Us

Cambridge City, Indiana, United States

This role includes everything from the Tier 2 role with the added responsibilities of managing our Intune environment and ServiceNow instance. There is a greater emphasis on supporting the team and working on larger scale projects. I also act as the liaison between the help desk and other teams within the department. I have the responsibility of ensuring that tickets get passed to other teams only when necessary while enabling and empowering my team to realize their full potential.

Cambridge City, Indiana, United States

The sole IT resource on-site of SugarCreek’s largest location. Responsible for providing technical support for local end users as well as take calls on our company-wide help desk line. Utilize a ticketing system to track incidents. Maintain documentation. Work closely with other team members to implement new technologies and maintain current infrastructure. Administer Office 365 and on-prem Exchange. Image desktops, laptops, and tablets for deployment. Support devices such as desktops, laptops, tablets, printers, televisions, timeclocks, floor terminals, fork truck terminals, telepresence units, cell phones, VoIP phones, scan guns, wireless APs, cameras, and network switches. Work closely with team members and other staff on projects both large and small.

Richmond, In

Responsible for providing technical support for end users at various locations both remote and local. Maintain and administer systems such as Sophos Unified Threat Management, Ubiquiti gateways and access points, file servers, and backup servers. Maintain and support network infrastructure/devices. Stage laptops and desktops for use within the company. Provide in-house repair on many devices. Maintain and administer Office 365. Edit videos for the company. Utilize Microsoft Flow to simplify day-to-day work. Work closely with team members on large-scale projects such as systems migration, hardware/software upgrades, and large network infrastructure projects.

Responsible for providing technical support to clients in a timely manner. Support 1500+ devices in an education setting which includes desktops, laptops, IP phones, Wireless Access Points, interactive whiteboards, projectors, servers, audio equipment, and televisions. Maintain and update ticketing system. Troubleshoot and maintain software and hardware. Provide in-house repair on a majority of devices. Facilitate networking to buildings. Maintain and support virtualization technology. Work together with team members on large scale projects such as wiring, security camera deployment, and mass deployment of devices.

Responsible for providing technical support to customers over the phone, maintaining a low Average Handle Time and high issue resolution rate, establishing relationships with customers, providing empathy to customers as needed as well as logging all troubleshooting calls.

Responsible for training employees, processing cash transactions, balancing cash drawers, running drive-thru, preparing food, closing, thoroughly cleaning, maintaining cleanliness, addressing conflicts with customers, keeping customers satisfied, and establishing relationships with customers

Associate Of Applied Science Degree, Network Management, Network Management

Associate Of Applied Science, Network Management