Bruce Minnick Email & Phone Number

Sanford, Fl, Us

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida Area

• Provides ongoing hardware and software support for all internal technology for a business machine sales and service company with facilities in Orlando, Melbourne and Gainesville.• Currently providing support for a range of Dell desktops, laptops and servers, Microsoft and Apple tablets, SonicWall and Ubiquity network devices, Apple mobile phones, Fonality IP Phone systems utilizing Yealink and Polycom phones, a/v and presentation devices (Epson projectors, smart TVs, screen sharing devices) and a range of printers and multifunction devices (HP, Canon, Konica-Minolta).• Providing support on multiple software solutions including Dell server management solutions, Datto, Autotask, Continuum/itSupport247, Webroot, GoToAssist/RescueAssist, ECi e-Automate, Compass Sherpa, and Microsoft Office 365.• Responsible for managing a network and mixed server infrastructure running multiple platforms on physical and Hyper-V based servers: Microsoft Server operating systems (2012, 2016, 2019), on-prem Exchange and Microsoft 365 Exchange and licensing.• Responsible for maintaining, providing Level 1 support and vendor coordination of facility security systems, door entry systems and video surveillance systems. • Planned and performed multiple large-scale projects including developing and implementing a four-year hardware refresh program, server and network infrastructure updates (new servers and SAN environment, expansion of PoE infrastructure, cleanup and upgrades of data center and rack enclosures). Planned and was preparing additional projects including Microsoft Windows 7 and Windows 8 units to Windows 10, migrating from retail licenses Microsoft Office to full Microsoft 365 Office licensing with OneDrive backups, consolidation of different security and door entry systems, and new field service technician offerings (new tablet hardware and procedures to provide better support to customers).

Longwood, Fl

• Provided hardware and software technical support and break/fix services for all hardware, software, and technical services for a truck repair company with facilities through Florida, Texas, Arizona, and remote locations to ensure that all technology meets Bridgestone Corporate Technology policies and procedures. Includes coordination and escalation with corporate resources.• Responsible for maintenance and management of local server structures, including hardware support, Active Directory, File Shares, backups, and coordinated higher level support functions with corporate server administrators.• Provided technical support on multiple software packages; including but not limited to TMW System’s Transman (Repair/POS), Intuit QuickBooks, Microsoft Office Suite, and specialized truck manufacturer diagnostic software.• Coordinated technology related services and OEMS, including Charter/Spectrum, Earthlink, Sprint Wireless, Verizon, GoDaddy, FirstData, Noregon Systems, and Nexiq/Snap-On.• Responsible for maintaining and updated the company’s online presence, including website and social media accounts (Facebook, Twitter, Google+, Yelp) and assisting sales staff in crafting sales and marketing plans.• Additional duties included future technology solutions, inventory control, shop operations, reporting, process and procedure overview/development, minor technical writing, contract and agreement overview/development, facility security system coordination, assisted in development of sales and marketing materials, customer and vendor relations, and shop safety programs. • Planned and performed multiple large-scale projects including website redesign, multiple shop moves/opening/closures, replacement of all laptops and workstations with Windows 7 units, domain migration of all units, migration of all locations to new network and internet/voice providers, and ongoing evaluation of replacement Point of Sales software solution.

• Managed all technical staff members, including technicians, administrators, and office staff; delegated work assignments, managed workloads, scheduling and time management• Maintained internal and client related remote hosted offerings, including website, email, remote backup, and hosted desktop. Responsible for configuring and maintaining accounts, reporting Microsoft SPLA licensing, and provided support for hosted offerings• Primary interface with clients, evaluated needs and developed future growth plans, advised on technical matters • Project Coordinator for various deployments and ongoing projects, including Hillsborough County BOCC (2009–Current), Lake County School Board (2007-2008), Hernando County Schools (2008), Citrus County School Board (2008), and Father Lopez Catholic High School (2008-2009)• Provided technical assistance to clients, including onsite break/fix services, preventative maintenance, server and network maintenance, service research, phone and remote support, live chat support, remote network/server monitoring, installation of multiple device types (laptops, desktops, servers, IP phones, security cameras, peripherals, etc…)• Acted as VAR liaison with vendors, OEMs, and service providers; including Insight, Ingram Micro, Tech Data, Microsoft, HP, Dell, Kentrox, Avaya, TrendNET, Symantec, Plesk, Softcom/MyHosting, OpenSRS/TUCOWS• Responsible for several internal duties; include AP, AR, Sales, and HR functions (bill payment, minor accounting, invoice prep, payment processing, office documentation, corporate policy enforcement, employee payroll and expense reporting, staff evaluation, prepared & processed sales quotes, managed orders)• Additional duties including inventory control, process and procedure overview/development, minor technical writing, contract and agreement overview/development

• Managed all technical staff members, including technicians, administrators, and office staff; delegated work assignments, managed workloads, scheduling and time management• Maintained internal and client related remote hosted offerings, including website, email, remote backup, and hosted desktop. Responsible for configuring and maintaining accounts, reporting Microsoft SPLA licensing, and provided support for hosted offerings• Primary interface with clients, evaluated needs and developed future growth plans, advised on technical matters • Project Coordinator for various deployments and ongoing projects, including Hillsborough County BOCC (2009–Current), Lake County School Board (2007-2008), Hernando County Schools (2008), Citrus County School Board (2008), and Father Lopez Catholic High School (2008-2009)• Provided technical assistance to clients, including onsite break/fix services, preventative maintenance, server and network maintenance, service research, phone and remote support, live chat support, remote network/server monitoring, installation of multiple device types (laptops, desktops, servers, IP phones, security cameras, peripherals, etc…)• Acted as VAR liaison with vendors, OEMs, and service providers; including Insight, Ingram Micro, Tech Data, Microsoft, HP, Dell, Kentrox, Avaya, TrendNET, Symantec, Plesk, Softcom/MyHosting, OpenSRS/TUCOWS• Responsible for several internal duties; include AP, AR, Sales, and HR functions (bill payment, minor accounting, invoice prep, payment processing, office documentation, corporate policy enforcement, employee payroll and expense reporting, staff evaluation, prepared & processed sales quotes, managed orders)• Additional duties including inventory control, process and procedure overview/development, minor technical writing, contract and agreement overview/development

• Acted as VAR liaison with vendors, OEMs, and service providers; including TechData, CDW, NewEGG, Dell, HP, Microsoft, Bandwidth.com, Paetec Communications• Provided minor technical assistance to clients, including break/fix services, preventative maintenance, server and network maintenance, service research, phone support, remote desktop support, and remote network/server monitoring• Responsible for several internal duties; including inventory control, process and procedure overview/development, minor technical writing, contract and agreement overview/development, sales quotes, submitted orders, and received materials for clients

• Onsite contract with Seminole County Government for installation/deinstallation of leased computer desktops, laptops, printers, and other computer related hardware. • Lease equipment included Gateway equipment (desktops & laptops), HP equipment (printers, plotters & scanners), various scanner OEMs (Canon, Epson, Vidar, Fujitsu), projector OEMs (NEC, Epson), Apple, and other OEMs (including Cisco connectivity devices, HP & IBM servers). Related software packages included Microsoft operating systems, Microsoft Office suite and related applications, Adobe Acrobat and related applications, and numerous Autodesk and ESRI GIS applications.• Responsible for all technical aspects of project, including daily coordination of onsite technical staff, daily interaction with client’s technical staff, various OEM contacts, equipment installation coordination, and training of new onsite technical staff members.• Responsible for coordinating hardware service calls on client equipment, mainly including Gateway (desktops & laptops) and HP (printers & plotters) equipment. Responsibilities include coordinating deployment of spare units, ordering replacement parts/units, processing of non-OEM warranty claims, and working with various OEMs to resolve service related issues.• Responsible for development and implementation of various procedures and processes, including image builds, hardware installation/deinstallation, and hardware related service calls.• Oversaw the inventory and assignment of new lease equipment and the disposal of end-of-lease equipment through client’s Employee Buy Back program.

• Contract position located at Walt Disney World (Florida) for Hewlett-Packard through Apex Systems, Inc• Replacement of computer systems (desktop PCs and laptops) in regards to Walt Disney World’s “Project Tomorrowland” (SAP Transfer).• Responsible for the training and instruction of new technicians.

• Provided technical support to end users regarding internet-related problems and general computer difficulties (including phone and e-mail support).• Assist fellow Support Engineers with difficult cases and periodically performed supervisory duties in absence of Department Heads.• Diagnosed network outages, identified solution and initiated corrective actions to prevent future outages. Communicated all outages, solutions and corrective actions with administrators.• Performed special assignments to include but not limited to researching internet related applications, training of new technicians, testing of new network equipment, designing and testing new diagnostic procedures.• Responsible for maintaining Technical Support department website, including research on latest system and internet related applications.

Computer Science

Activities and Societies: Valdosta Technical College Honor Society

Business Management

Activities and Societies: Attended Air Force ROTC Program (2 years)