Bruce Minnick Email & Phone Number

Sanford, FL, US

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida Area

• Provides ongoing hardware and software support for all internal technology for a business machine sales and service company with facilities in Orlando, Melbourne and Gainesville.
• Currently providing support for a range of Dell desktops, laptops and servers, Microsoft and Apple tablets, SonicWall and Ubiquity network devices, Apple mobile phones, Fonality IP Phone systems utilizing Yealink and.
• Providing support on multiple software solutions including Dell server management solutions, Datto, Autotask, Continuum/itSupport247, Webroot, GoToAssist/RescueAssist, ECi e-Automate, Compass Sherpa, and Microsoft.
• Responsible for managing a network and mixed server infrastructure running multiple platforms on physical and Hyper-V based servers: Microsoft Server operating systems (2012, 2016, 2019), on-prem Exchange and Microsoft.
• Responsible for maintaining, providing Level 1 support and vendor coordination of facility security systems, door entry systems and video surveillance systems.
• Planned and performed multiple large-scale projects including developing and implementing a four-year hardware refresh program, server and network infrastructure updates (new servers and SAN environment, expansion of.

Longwood, FL

• Provided hardware and software technical support and break/fix services for all hardware, software, and technical services for a truck repair company with facilities through Florida, Texas, Arizona, and remote.
• Responsible for maintenance and management of local server structures, including hardware support, Active Directory, File Shares, backups, and coordinated higher level support functions with corporate server.
• Provided technical support on multiple software packages; including but not limited to TMW System’s Transman (Repair/POS), Intuit QuickBooks, Microsoft Office Suite, and specialized truck manufacturer diagnostic.
• Coordinated technology related services and OEMS, including Charter/Spectrum, Earthlink, Sprint Wireless, Verizon, GoDaddy, FirstData, Noregon Systems, and Nexiq/Snap-On.
• Responsible for maintaining and updated the company’s online presence, including website and social media accounts (Facebook, Twitter, Google+, Yelp) and assisting sales staff in crafting sales and marketing plans.
• Additional duties included future technology solutions, inventory control, shop operations, reporting, process and procedure overview/development, minor technical writing, contract and agreement overview/development.

• Managed all technical staff members, including technicians, administrators, and office staff; delegated work assignments, managed workloads, scheduling and time management
• Maintained internal and client related remote hosted offerings, including website, email, remote backup, and hosted desktop. Responsible for configuring and maintaining accounts, reporting Microsoft SPLA licensing, and.
• Primary interface with clients, evaluated needs and developed future growth plans, advised on technical matters
• Project Coordinator for various deployments and ongoing projects, including Hillsborough County BOCC (2009–Current), Lake County School Board (2007-2008), Hernando County Schools (2008), Citrus County School Board.
• Provided technical assistance to clients, including onsite break/fix services, preventative maintenance, server and network maintenance, service research, phone and remote support, live chat support, remote.
• Acted as VAR liaison with vendors, OEMs, and service providers; including Insight, Ingram Micro, Tech Data, Microsoft, HP, Dell, Kentrox, Avaya, TrendNET, Symantec, Plesk, Softcom/MyHosting, OpenSRS/TUCOWS

• Managed all technical staff members, including technicians, administrators, and office staff; delegated work assignments, managed workloads, scheduling and time management
• Maintained internal and client related remote hosted offerings, including website, email, remote backup, and hosted desktop. Responsible for configuring and maintaining accounts, reporting Microsoft SPLA licensing, and.
• Primary interface with clients, evaluated needs and developed future growth plans, advised on technical matters
• Project Coordinator for various deployments and ongoing projects, including Hillsborough County BOCC (2009–Current), Lake County School Board (2007-2008), Hernando County Schools (2008), Citrus County School Board.
• Provided technical assistance to clients, including onsite break/fix services, preventative maintenance, server and network maintenance, service research, phone and remote support, live chat support, remote.
• Acted as VAR liaison with vendors, OEMs, and service providers; including Insight, Ingram Micro, Tech Data, Microsoft, HP, Dell, Kentrox, Avaya, TrendNET, Symantec, Plesk, Softcom/MyHosting, OpenSRS/TUCOWS

• Acted as VAR liaison with vendors, OEMs, and service providers; including TechData, CDW, NewEGG, Dell, HP, Microsoft, Bandwidth.com, Paetec Communications
• Provided minor technical assistance to clients, including break/fix services, preventative maintenance, server and network maintenance, service research, phone support, remote desktop support, and remote network/server.
• Responsible for several internal duties; including inventory control, process and procedure overview/development, minor technical writing, contract and agreement overview/development, sales quotes, submitted orders.

• Onsite contract with Seminole County Government for installation/deinstallation of leased computer desktops, laptops, printers, and other computer related hardware.
• Lease equipment included Gateway equipment (desktops & laptops), HP equipment (printers, plotters & scanners), various scanner OEMs (Canon, Epson, Vidar, Fujitsu), projector OEMs (NEC, Epson), Apple, and other OEMs.
• Responsible for all technical aspects of project, including daily coordination of onsite technical staff, daily interaction with client’s technical staff, various OEM contacts, equipment installation coordination, and.
• Responsible for coordinating hardware service calls on client equipment, mainly including Gateway (desktops & laptops) and HP (printers & plotters) equipment. Responsibilities include coordinating deployment of spare.
• Responsible for development and implementation of various procedures and processes, including image builds, hardware installation/deinstallation, and hardware related service calls.
• Oversaw the inventory and assignment of new lease equipment and the disposal of end-of-lease equipment through client’s Employee Buy Back program.

• Contract position located at Walt Disney World (Florida) for Hewlett-Packard through Apex Systems, Inc
• Replacement of computer systems (desktop PCs and laptops) in regards to Walt Disney World’s “Project Tomorrowland” (SAP Transfer).
• Responsible for the training and instruction of new technicians.

• Provided technical support to end users regarding internet-related problems and general computer difficulties (including phone and e-mail support).
• Assist fellow Support Engineers with difficult cases and periodically performed supervisory duties in absence of Department Heads.
• Diagnosed network outages, identified solution and initiated corrective actions to prevent future outages. Communicated all outages, solutions and corrective actions with administrators.
• Performed special assignments to include but not limited to researching internet related applications, training of new technicians, testing of new network equipment, designing and testing new diagnostic procedures.
• Responsible for maintaining Technical Support department website, including research on latest system and internet related applications.

Computer Science

Activities and Societies: Valdosta Technical College Honor Society

Business Management

Activities and Societies: Attended Air Force ROTC Program (2 years)