Barbara Minton Email & Phone Number

Redwood City, California, Us

Design, create, update, and maintain online training modules, instructional videos, and other learning materials for a range of audiences. Create trainings that draw enthusiasm and engagement from trainees while they learn difficult and complex topics. • Create training modules, videos, and other instructional materials to meet theneeds of internal and external audiences• Update and maintain materials based on user feedback, completion andretention data, and updates and changes to the software• Proactively seek avenues for improving training, including method of delivery, amix of media, organization, and structure of information, and more• Coordinate with internal stakeholders to identify and meet training needs• Assist trainees in completing the training by answering questions andtroubleshooting technical difficulties• Follow branding guidelines and standards to ensure content is professional andconsistent with corporate look and feel for external audiences• Assist Talent LMS Program Manager with duties as needed

Redwood City, California, Us

• Create materials for training partner implementers, project managers, and other professional services roles on the partner teams• Oversee partner training groups and provide training and feedback, as well as support for individual trainees• Create department-specific materials for internal employee training• Provide support for internal training, including coordinating training progress with team managers and acting as a point of contact for new employees• Provide guidance and best practices for creating customer training materials• Work with project manager on large enterprise customer implementations to create custom training plans based on customer needs

Ft. Myers, Florida, Us

• Oversee proprietary website operation, with attention to design and content • Update website content, images, digital assets, graphics, etc. using InDesign• Plan, create, and upload weekly digital assets via XML and PDF files• Monitored social media and online sources for industry trends• Planned and executed website redesign in 2019• CONTRACT position

Deerfield Beach, Fl, Us

• Use JIRA software to document internal tasks and procedures• Deliver propriety 340B government and healthcare software training via WebEx • Deliver Oracle Business Intelligence software training to Enterprise clients• Use SalesForce to enter account notes and campaigns for training sessions• Review Confluence for new software releases and updates• Regularly meet with other teams to evaluate process improvements• Make regular updates to user guides and knowledge base articles• Excellent communication skills via phone, video conference and email• Gather and interpret evaluation data to assess engagement of training and adjust as accordingly• Develop instructor-led materials, self-paced e-learning modules, and job aids• Excellent in-person and web presentations skills• Use Brainshark and Litmos LMS to create learning material• Explain technical ideas in simple language• Excellent organization, time management, and attention to detail

Fort Pierce, Fl, Us

• Develop curricula, instructions, and documentation for seated training courses • Meet with board of directors to determine need of new software classes• Travel to corporate locations to deliver customized training • Specializing in Microsoft Excel, Word, PowerPoint, Windows 10 and Nitro training• CONTRACT position

Jacksonville, Florida, Us

• Managed team members to maintain high productivity and performance metrics • Adjusted job assignments and schedules to keep pace with dynamic business needs • Implemented processes and procedures of Zendesk ticketing system • Applied strong leadership talents and problem-solving skills • Performed yearly reviews assessing employee performance and developed improvement plans • On boarded 10-15 new SaaS customers per month• Demonstrated new products, procedures and techniques to employees and clients • Monthly business reviews• Management reporting on key performance indicators • Worked with Sr. VP of Technology to resolve website problems, improve operations • Achieved 97% customer satisfaction from 12,000 help desk tickets completed by Web Advisors • Managed 10 remote employees• Outstanding analytical, problem-solving, organization, prioritization and multitasking skills• Technical writing and creation of knowledge based articles for internal and external use

Hickory, Nc, Us

• Developed curricula, instructions, documentation, and written tests for Corporate & Continuing Education training courses • Used tests, quizzes and other assignments to gauge students' learning and determine understanding of course materials• Provided one-on-one attention to students, while maintaining overall focus on entire group • Conducted classroom instruction for 18-20 students • Delivered customized corporate training onsite• CONTRACT position12/2017- Founding member of new corporate project for assisted living company via Blackboard

Valdese, Nc, Us

• Create and oversee digital imaging system to support manufacturing and sales team • Train employees to use software programs and digital imaging system • Oversee photography for Product Development and create electronic filing system for manufacturing • Enter Photoshop edited image files into SAP, network folders, and file systems • IT support for Design department, installing EAT and other software • Create and maintain SAP work instructions for ISO 9000 compliance • Help employees troubleshoot software issues and/or technical problems • Work closely with Network Administrator in VMware environment to support EAT server • Certified ISO 9000 Auditor: Conducted yearly audits and trained new employees for certifications• Certified ISO 9000 Auditor: Wrote official ISO 9000 work instructions to meet industry standards • Corporate Copyright Specialist: Worked with Library of Congress in Washington, DC to copyright manufactured patterns by Valdese Weavers