Mithun Kumar B Email & Phone Number

Bengaluru, Ka, In

Bengaluru Area, India

Bengaluru Area, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Implement and maintain Incident, Change and Configuration Management Processes for SAP,Oracle-Apps, Hyperion, Ariba, PeopleSoft, Exchange, SharePoint, E-Commence & Synaptic HostingClients.Applied a structured Change Management approach and methodology for the change caused by projects and change efforts.Responsible for monitoring and evaluating organization's performance after implementing the Changemanagement process.Responsible for the functional design and management of any change.Predict the consequences of implementing the changes and prepare remedial plans, in advance, tomeet the challenges and shortcomings successfully .Perform responsibilities of assessing the change management impact to the organizationChair Bridge calls for effective coordination, incident resolution, service restoration.Manage and coordinate activities during overall ticket life cycle and carried out through ChangeManagement.Initiating CAB Meeting on Changes on Daily Basis.Ensure that the Incident record is fully updated prior to Problem Management handover.Responsible for assessing the overall organizational units affected by the change management system.Evaluating the performance of the new hires, delivering feedback and creating appropriate actionplans based on their performance.Predict the consequences of implementing the changes and prepare remedial plans, in advance, tomeet the challenges and shortcomings successfully .

Karnataka, India

Drive the team of 4 members and training the new hires.Share new ideas with the team to meet the targets in an effective manner.Dealing with 430+ Client Applications and their Mesh architectures. Massive clients including US Federal Government(Accenture), US Postal Department(Washington Post Company), Target(Super Market) etc.,Dealing with more than 100+ Auto generated tickets every day.Resolving multiple issues by dealing with Client Technical Leads (CTLs), Database Administrators, Synaptic technical teams, Client Service Managers/Leads (CSL/CSMs) etc.