Brandon Mccurry Email & Phone Number

Talmo, Ga, Us

United States

• 100% retention of the book of business that included 15 mid-market and enterprise customers including financial institutions and retailers $3M ARR.• Identified use cases in accounts leading to $100k of annual upsell revenue.• Manage project plans for on-prem and SaaS deployments of Spartan and Sentinel product solutions to ensure that all milestones and success criteria are achieved.• Plan and coordinate executive business review to show mitigation efficacy metrics, use case milestones/status, next steps in the deployment plan, and product roadmaps.• Escalation of high-priority customer issues to the support and engineering teams for review and expedited resolution.• Implemented Churn Zero in 3 months as the primary Customer Success tool to automate customer health and reporting to provide early warnings for customer churn.• Identified customer churn risk using trend data analysis and created plays to resolve customer issues to eliminate risk.• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for the customer support team.

United States

• Managed book of business across mid-market and enterprise customers including 6 of the world's largest banks - $6.9M ARR• Coordinate activities with Account Managers, Product Management, Executive teams, Professional Services, and technical support to guarantee a high level of customer satisfaction.• Provide project management for 4 deployments of cloud and on-prem solutions to ensure that all milestones and success criteria are achieved.• Conduct monthly value meetings and quarterly business reviews with key stakeholders to show value and review customer priorities and goals.• Track and review high-priority support tickets and RFEs to increase the resolution time with support and product teams.• Review NPS and CSAT surveys to understand customers' challenges and identify gaps in customer satisfaction.• Assisted customers with onboarding and product setup to foster successful adoption and usage.

Georgia, United States

• Provide hands-on support and engineering in a large VMware environment across multiple datacenters supporting an environment primarily comprised of various versions of Windows Server.• Advanced understanding and ability to administer VMware hypervisor and all corresponding Virtual Servers.• Advanced understanding of Microsoft Windows Server and processes the ability to maintain, configure, and image/deploy VMs.• Administer Enterprise level SANs.• Advanced understanding and ability to administer Citrix XenApp environment.• Administer Microsoft SQL Server in standard, clustered, and AO environments.• Develop and implement procedures for operational processes ensuring proper documentation is performed and tested.• Ensure server backups are working as configured, optimized, and restore of VMs and User data is tested on a routine schedule.• Understanding of IIS, File servers (DFS/Clustered), etc. as it relates to Windows Server Administration.• Maintain DNS, DHCP, Group Policy, and CAs.• Understanding and working knowledge of Microsoft System Center.• Ability to work after hours to support all system changes including patches, updates, migrations, etc. • Highly motivated personality with the desire and drive to learn quickly.• Enjoys working in a fast paced environment working self-motivated independently and in a team.• Perform account audits, log reviews, system file audits, patch audits, service audits and ports/protocol analysis for servers that must remain operational. Review results of such reviews and audits with the IT Manager.

Greenville, South Carolina Area

• Coordinate projects to meet scope, time, budget, and exceed stakeholder satisfaction. • Over all coordination of data gathering activities, resources, equipment, scheduling, and information.• Skills of adaptability, versatility with administrative and facilitation skills to keep the project focused on its objectives.• Develop project plan for distribution to project participants.• Drive implementation consistency and quality through execution of the project management process.• Administration duties - maintenance of project documentation, plans and reports• Engineering duties - maintenance of materials, configurations, data gathering, and vendor requirements• Act as primary point of contact for project stakeholders.• Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements

Greenville, South Carolina Area

- Monitor 45 varying customer environments to ensure uptime and proactively manage through security scans, patch management and system log reviews.- Troubleshoot customer environments from desktop user to switches, routers, wireless, firewall, server, SAN, storage, VMs, backup solutions and exchange.- Installation and maintenance of desktop and server applications.- Customer facing for training, implementation support, and project analysis and planning.

Broken Bow, Ok

• LAN Connectivity and Communications support (phone, email, web, and mobile)• Provide personal computer support and technical services to user located on plant site• Perform application and operating systems installations and upgrades.• Maintain Active Directory, McAfee Antivirus, and Exchange.• Support production environment by managing terminal servers and services.• Project Manager for IT related projects >$100K• Manage Dell lease for mill site( servers and workstations)• 30 Windows servers (24 Virtual)• Migrate physical servers to Virtual (VMware3.5)

Toccoa, Ga

• Manage helpdesk• Desktop and Server support• Active Directory and LAN/WAN support• Manage internet filter

Toccoa, Ga

• Build new desktop systems• Image critical systems • Provide desktop support to end users