Brandon Mccurry Email & Phone Number

Talmo, GA, US

United States

• 100% retention of the book of business that included 15 mid-market and enterprise customers including financial institutions and retailers $3M ARR.
• Identified use cases in accounts leading to $100k of annual upsell revenue.
• Manage project plans for on-prem and SaaS deployments of Spartan and Sentinel product solutions to ensure that all milestones and success criteria are achieved.
• Plan and coordinate executive business review to show mitigation efficacy metrics, use case milestones/status, next steps in the deployment plan, and product roadmaps.
• Escalation of high-priority customer issues to the support and engineering teams for review and expedited resolution.
• Implemented Churn Zero in 3 months as the primary Customer Success tool to automate customer health and reporting to provide early warnings for customer churn.

United States

• Managed book of business across mid-market and enterprise customers including 6 of the world's largest banks - $6.9M ARR
• Coordinate activities with Account Managers, Product Management, Executive teams, Professional Services, and technical support to guarantee a high level of customer satisfaction.
• Provide project management for 4 deployments of cloud and on-prem solutions to ensure that all milestones and success criteria are achieved.
• Conduct monthly value meetings and quarterly business reviews with key stakeholders to show value and review customer priorities and goals.
• Track and review high-priority support tickets and RFEs to increase the resolution time with support and product teams.
• Review NPS and CSAT surveys to understand customers' challenges and identify gaps in customer satisfaction.

Georgia, United States

• Provide hands-on support and engineering in a large VMware environment across multiple datacenters supporting an environment primarily comprised of various versions of Windows Server.
• Advanced understanding and ability to administer VMware hypervisor and all corresponding Virtual Servers.
• Advanced understanding of Microsoft Windows Server and processes the ability to maintain, configure, and image/deploy VMs.
• Administer Enterprise level SANs.
• Advanced understanding and ability to administer Citrix XenApp environment.
• Administer Microsoft SQL Server in standard, clustered, and AO environments.

Greenville, South Carolina Area

• Coordinate projects to meet scope, time, budget, and exceed stakeholder satisfaction.
• Over all coordination of data gathering activities, resources, equipment, scheduling, and information.
• Skills of adaptability, versatility with administrative and facilitation skills to keep the project focused on its objectives.
• Develop project plan for distribution to project participants.
• Drive implementation consistency and quality through execution of the project management process.
• Administration duties - maintenance of project documentation, plans and reports

Greenville, South Carolina Area

- Monitor 45 varying customer environments to ensure uptime and proactively manage through security scans, patch management and system log reviews.- Troubleshoot customer environments from desktop user to switches, routers, wireless, firewall, server, SAN, storage, VMs, backup solutions and exchange.- Installation and maintenance of desktop and server.

Broken Bow, OK

• LAN Connectivity and Communications support (phone, email, web, and mobile)
• Provide personal computer support and technical services to user located on plant site
• Perform application and operating systems installations and upgrades.
• Maintain Active Directory, McAfee Antivirus, and Exchange.
• Support production environment by managing terminal servers and services.
• Project Manager for IT related projects >$100K

Toccoa, GA

• Manage helpdesk
• Desktop and Server support
• Active Directory and LAN/WAN support
• Manage internet filter

Toccoa, GA

• Build new desktop systems
• Image critical systems
• Provide desktop support to end users