Monitoring and Strategy: Oversight of Dealers and Authorized Workshops through KPIs, defining action plans.Customer Excellence: Development of strategies and projects to enhance customer satisfaction.Warranty Support: Providing warranty support to Dealers and Authorized Workshops and facilitating audits.Recall Campaigns: Management of recall campaigns execution and processes.Distribution Strategy: Creation and implementation of a new distribution strategy.Franchise Contracts: Development of standard "franchise" contracts and monitoring legal compliance.Network Development: Implementation of projects for dealer development, including standards, image, and financial management.Consultation: Collaboration with external dealer business consultants for strategic dealer actions.Training Strategy: Development and implementation of training strategies aligned with business and network needs.Customer service: Customer service support, including 24-hour assistance services.

Team Leadership: Managed a team of 5 Service Advisors.Customer Relations: Promoted effective communication with customers, overseeing vehicle reception and delivery.Service Coordination: Coordinated and supervised the team for both scheduled and unscheduled services.Quality Assurance: Ensured high-quality service and adherence to brand procedures and standards during vehicle interventions.Customer Care: Managed customer care and effectively handled complaints.

Project Coordination: Managed automotive consultancy projects.Mystery Shopper: Conducted evaluations in Sales and After Sales projects.Technical Translations: Provided technical translation services.Training and Product Presentation: Conducted commercial training and presented products to various automobile brands.

Mechanical Project Development: Created mechanical projects to support production and maintenance teams.Infrastructure Management: Oversaw and maintained factory infrastructure.Production Support: Assisted the production team in planning and managing production costs.

Installation Monitoring: Oversaw the installation of an SMS CONCAST ingot mold.Inventory Management: Managed industrial machinery parts inventory.Equipment Maintenance: Maintained and managed equipment to support the production team.