Brook Mondello Email & Phone Number

Atmore, AL, US

• Monitor team chat for any questions and provide answers to them as well as take supervisor calls
• Developed training document that is now used for all new hires
• Answer 80-100 calls a day
• Provide mentorship to new hires on the team
• Trained in general, electronic banking, and credit card department

Pensacola, Florida, United States

• Provide medical care for patients while in clinic
• Place orders for patients for both imaging and further treatment
• Assist the provider with in office procedures
• Stock the rooms before each clinic day
• Enter a MA note for each patient after triaging them

• Provided medical care for patients while in clinic
• Scheduled, confirmed, and cancelled appointments
• Entered and confirmed both the demographics and the insurance for the patient
• Processed medical records request from both the patient and outside facilities
• Processed payments through cash, card, and check

Gulf Breeze

Provided medical care for approximately 20 to 40 patients a dayAdministered shots and injectionsAssisted the provider in preparing the rooms for minor procedures and during the proceduresPerformed phlebotomy services Administered TB skin testsPerformed strep and flu tests on patientsIrrigated patients earsPerformed EKGs on patients when ordered

Checked patients in and out for both appointments and boarding reservationsCalled and confirmed appointments and boarding reservationsRefilled and distributed medication to the animals Answered the phones Received payments through cash, card, or check

Vault teller – While working during the weekends, I was responsible for monitoring and distributing the money for the entire bankWorked both the drive thru and the front counter Referred new accounts, credit cards, and loans Processed transactions

Answered between 80-120 phone calls a day Responsible for having at least 60 referred accounts, credit cards, or loans a day Ordered new cards for customers Filed disputes on accounts for unauthorized transactionsAssisted customers with getting back into their online/mobile banking

Greeted customers as they arrived Distributed Florida Boating exams as needed Booked, confirmed, and canceled appointments Answered the phones Processed transactions through cash and cardsResponsible for having customers sign required documents

Greeted customers and provided them with quality customer serviceProcessed payments in all formsAssisted customers in selecting purchases Responsible for meeting a daily sales goal

Supervised 10-12 one year olds during outside time, circle time, and free play Responsible for feeding the children lunch as well as snack twice a day Communicated with the parents on a daily basis concerning the children

Answered phones Insurance authorization and verification as well as collecting co-payments and past due balancesScheduled patient appointmentsProvided general office and clerical support Updated demographics and insurance information in the system

Medical Assistant Diploma

Associate'S Degree, Pre-Nursing Studies

High School Diploma