Benjamin Monro Email & Phone Number

New South Wales, Australia

Melbourne, Victoria, Australia

Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Design and deploy Azure infrastructure for highly available web applications.Build and configure .NET web apps with connections to MS Azure SQL databases.Replace and re-deploy production Azure infrastructure to meet modern technology standards. Guide the decision making process for senior leaders on current and future infrastructure solutions.Provide support to developers for application integration in Azure.Design and deploy highly available Windows Virtual Desktop solution (pre spring update). Design and deploy App Service solutions to host public facing applications. Design and deploy Azure VMs, VNETs, NSGs, App Gateways, WAFs, Route Tables, Log Analytics, Subscriptions, Storage Accounts and Express Route Circuits.Troubleshoot and support the critical application issues in Azure infrastructure. Troubleshoot and support EXO, MS Teams, SfB, PowerBI, PowerBI Gateways, ASR, DPM, MS SQL.Automation with PowershellWork with external vendors to support Telstra cloud infrastructure.Configure and support Meraki wireless network with 4G redundancy. Oversee all infrastructure changes, ensuring meticulous attention to detail on CR's. Design infrastructure documentation for tenders and internal teams. Provide accurate timelines and work quickly to integrate solutions in high pressure environments. Optimise infrastructure to minimise costs (SQL as a Service models, VM tiers, auto-scaling solutions etc).

Melbourne, Victoria, Australia

Configuring and deploying highly redundant network infrastructure solutions. Designing and implementing solutions for publicly available web applications. Digital strategy for emerging technologies and guiding organisational direction. Regularly attending strategic events such as Enablis, Dell, Microsoft, MailGuard and Emerging Leaders programs.Building departmental efficiencies such as OneDrive deployment, ticketing systems and PowerShell scripted solutions. Securing corporate network: Deploying Meraki wireless solution. building Azure WAF's, designing Azure infrastructure in isolated networks, deploying security patches with WSUS, deploying solutions with group policy and MS Intune etc.

Melbourne, Australia

Melbourne, Australia

Microsoft Security and Compliance Centre. Microsoft eDiscovery Microsoft Message TraceOffice 365 maintenance and support. Azure maintenance and support (studying for the AZ533 Microsoft certification) Sharepoint access management.Performing security audits on internal systems and network infrastructure, then reporting them to the IT manager before patching the potential risk. Performing internal user investigation. Investigating breaches to internal IT Systems and liaising with security vendors to identify the user/organisation responsible. Telephony maintenence and support (Vocus Telecommunications)Level 1 and 2 IT Support.Training junior technicians.Presenting IT processes at training inductions.Planning and executing IT systems and video conferencing for organisational meetings (300+ users).Building user relationships to help brand the ICT department.Research software to meet the needs of different departments in the organization such as ticketing systems.

Melbourne Cbd

Troubleshoot and repair network, hardware and software components. Test network and server systems to verify functionality and performance. Perform routine maintenance and inspection of network and server systems. Maintain IT infrastructure and manage help desk issues. Update software antivirus on regular basis. Desktop setups. Assist in installation and maintenance of telephone system. Triage and time management to handle large volumes of complex tickets at once. Office 365Exchange troubleshootingCitrix Virtual Desktops and DirectorWebroots endpoint protectionFortiClient and VPN configurationWindows 10Windows Server’sActive DirectoryMDeamonTNT Transaction SoftwareVOIP (IP phones, soft phones, configuration in Vocus, project work)Call logging with Connectwise.

Answer high volume call rates (60-80 calls per day) for 1st level IT issues.Call logging with Infra.Troubleshoot software issues on a variety of software including (iPM, Oracle, Homer, Symphony, Windows 7,Vista, XP and MS Outlook).Exchange troubleshootingActive Directory experience.Composed and professional attitude under high pressure situations.

Malvern

Clayton, Dandeong

Rotation 1 : Service DeskAnswer high volume call rates (60-80 calls per day) for 1st level IT issues.Call logging with Infra.Troubleshoot software issues on a variety of software including (iPM, Oracle, Homer, Symphony, Windows 7,Vista, XP and MS Outlook).Exchange troubleshootingActive Directory experience.Composed and professional attitude under high pressure situations. Rotation 2 : Desktop Support/Sys admin/Support analystServer 2012 and 2008 experience.Configuring print queues on Windows Server 2012/2008.DHCP experience (reservations, troubleshooting and configuring).Re-imaging PC’s.Troubleshooting hardware faults (RAM, SSDs, HDDs, PSUs, Monitors etc).Troubleshooting more complex (2nd level) software issues. Troubleshooting with Event Viewer and registry keys.Executive support jobs.Escalated jobs from any of the 5 Monash Health sites.Support for iPads and iPhones.Network patching.Regular Shadowing of a network administrator as he made changes to switches (VLANS, STP configuration, ACL’s etc).Support for Cisco video conferencing units also with Plolycomm HDX units.Experience with video conferencing software (Blue Jeans and Zoom).Experience with Raspberry Pi units and ongoing support for them.

Brewing consistent flawless coffee in a high pressure environment.Multitasking when processing orders/money and making the corresponding coffees to the orders I had taken.Remain professional and composed within a highly stressful environment.Mitigating mistakes quickly and efficiently. I.e. if a coffee was prepared incorrectly, taking initiative to resolve the problem and explain the mistake to the customer.

Bachelor Of Information Communication Technology, Network Design And Security

High School Certificate