Bryan Morales González Email & Phone Number

San Juan, Puerto Rico

Business Analyst for the Mi Banco Product Team in the Digital Banking and Payments DivisionResponsibilities include:- Working with the Mi Banco team in a cross-functional effort, for the Support and Enhancements squad on the Online and Mobile Banking application.- Serve as liaison between the business and technology teams - Work with the Product Owner to gather, analyze and define requirements in the form of User Stories and Acceptance Criteria- Participate in Scrum sessions, backlog refinement, retrospective and review.- Work with QA Analysts to test and launch fixes, validate new functionality and/or improve business processes.- Perform and analyze impact of changes.Notable projectsIn conjunction with the Product Owner, released two big projects for Mi Banco, impacting credit card users:- Credit Card Services migration from Web to Mobile apps- Credit card purchase alerts API replacement

San Juan, Puerto Rico

Providing production support to SaaS platform for PBM clients, internal and external.- Responsible for triaging incoming customer requests and resolve in a prompt manner.

Isabela, Puerto Rico

Supported aerospace client Pratt & Whitney and suppliers. - Requirements gathering for business solutions- Provided production support to business partners to ensure satisfaction with our web applications and business systems- Served as liaison between the business and the technical spectrum, facilitated requirements to the development team for the implementation of enhancements and/or new functionality to the ERP system- Tested, validated, and helped launch new functionality for the ERP production environment and the web supplier application