See Capgemini | Mitel | Atos | Hayes description below. Keeping Capgemini here for company contact matches.

• Implement (install, activate, configure, etc.) new Poppulo digital signage devices and cloud configurations at Entergy, resulting in a 400% increase in usage. Train users and act as Poppulo Admin for SaaS product.• Create and maintain Entergy AV standards that cut time to create markups and estimates for new conference and meeting rooms by 50%.• Implement Condeco Room Booking SaaS product at Entergy, resulting in a 83% increase in conference room availability when meetings are abandoned. Act as Condeco Admin.

See Capgemini | Mitel | Atos | Hayes description above. Keeping Mitel here for company contact matches.

See Capgemini | Mitel | Atos | Hayes Description above. Keeping Atos here for company contact matches.

See Capgemini | Mitel | Atos | Hayes description and skills above. Keeping Hayes here for company contact matches.

• Consult with multiple clients in the role of Senior Technical Consultant on best practices for Condeco's Room and Desk Booking SaaS product. Test and track defects and deliver solutions and fixes throughout the implementation phase.• Implement and configure our .NET web SaaS application on Windows IIS servers using an MS SQL database.• Consult on technical pre-sales calls.• Plan and direct the deployment of occupancy sensors as Project Manager and Implemention Consultant for Condeco Sense Workplace Occupancy Studies. Train third-party partners.

• Create, edit, implement, and test Disaster Recovery Plans for AT&T web properties. Inventory hardware.• Verify that various AT&T divisions with websites are compliant with Disaster Recovery policies.

• Onboards new customers and helps convert their existing IT knowledge into searchable, maintainable Knowledge Bases using industry standards. Reviews and improves KB articles.• Analyzes processes for support of all CSS Corp IT Help Desk customers and implements improvements.

•Performs IT work that includes networking, computer hardware and software diagnostics and repairs, OS installations, data migrations, system building, wireless networking, virus cleaning, etc.• Web and E-Commerce Content Management and Social Media Marketing. Makes changes as needed to existing CMS-based website, builds new e-commerce solution, and creates and manages Social Media Marketing efforts.

• Main interface to all customers for sales, computer check-ins and check-outs, estimates and customer approval of estimates, and customer problem resolution.• Managed workflow and schedules of multiple technicians. Maintained inventory of parts used for repairs and retail sales items. Supported on-site technicians with labor and parts.

• Integration Consultant for implementation, documentation, troubleshooting, and testing of data exchange interfaces such as Single Sign-On, Profile Database Uploads, SFTP User Uploads, and Groupware Integration (Exchange and Notes).• Liaison for Data Products between technical and non-technical clients, both internal and external, including clients’ IT, Product Marketing, Sales, Implementation, Support, and QA

• Data Product Specialist for implementation, documentation, troubleshooting, and testing of data exchange interfaces such as DirectData XML, Single Sign-On, Portal Registration, Host Registration, User Database Uploads, FTP User Uploads, and DirectMobile.• Liaison for Data Products between technical and non-technical clients, both internal and external, including clients’ IT, Product Marketing, Sales, Implementation, Support, and QA.

• Program Consultant and Implementation Consultant for GetThere’s DirectCorporate and DirectMidMarket online booking products. Point of contact for all client queries, schedules, and product issue reports.• Author of Tip of the Day, a daily HTML email that provided hints and tips for better use of work-related tools, processes and procedures. Tip of the Day was published every workday for one and a half years to several groups within the company.

• Producer of custom software enhancements for Sabre flight scheduling products. Duties included creating and maintaining project plans and schedules, designing functionality, writing specifications, and testing and installing new software features. Coordinated work done by Development, Testing, Documentation, and Project Office groups.• Implementation Manager and Product Specialist for client accounts for America West, Continental, AeroMexico, and Mexicana Airlines. Point of contact for all client queries, enhancement requests, and product defect reports.• Editor of Scheduling Today, an HTML e-mail newsletter. Authored and maintained flight product web pages on the Sabre Intranet and external Customer Support Web Site.

• Programmed custom setup components using C++ (MSVC++ 4.2) and InstallShield, achieving a more user-friendly interface for the custom setup process.• Designed User Interfaces and wrote Functional Specifications for CyberPark, a massively multiplayer 3-D environment.

• Produced ImagiNation Version 2.4. Duties included creating and maintaining schedules, supervising programmers and artists and acting as liaison between Applications and Quality Assurance, Marketing, Systems, Operations, Member Services, and Tech Support.• Technical Producer for The Ruins of Cawdor, a multiplayer Fantasy RPG sequel to The Shadows of Yserbius and The Fates of Twinion.• Designed User Interfaces and wrote Functional Specifications for CyberPark.

• Supervised programmers and artists in the creation of versions 2.3 and 2.4 of ImagiNation client software, a multiplayer online service containing over 30 games.• Programmed software for ImagiNation’s Sysops, allowing them to more efficiently carry out their online duties.

• Designed and programmed multiplayer Chess 2.3 with synchronized clocks, greatly pleasing ImagiNation’s Chess community.• Designed and programmed multiplayer Sneak-A-Tac, an online version of 3D Tic-Tac-Toe with animating pieces, targeted as a game for kids in ImagiNation’s SierraLand.• Designed and programmed key portions of the multiplayer online environment, including a new persona editor, play money transfer systems, and dynamically updating invitation mechanisms.

• Wrote software specifications and plans for Maintenance Data Processing Systems that tracked engine usage and structural fatigue for the F/A-18 Hornet and F-14 Tomcat aircraft.• Delivered technical presentations to Naval Air Systems Command.