Vice President - Partner (General Manager)
Piper Technologies, Inc
Led all aspects of company including HR, Accounting, Finance, Sales, and Operations. Piper Technologies is a Network Integration and Structured Cabling provider. • Managed expenses and cash-flow through 4 years of cyclical revenue and growth, reduced expenses and increased profit margin by 5-10% each year for 4 consecutive years.• Successfully ramped up and accomplished store level technology rollouts for 1200-2600 locations with 99% of installations completed on time. These rollouts were logistics intense, 3 to 8 months in duration, and profitable.• Developed and implemented a complete HR process that achieved a higher quality of new hire, resulting in a reduction in staff turnover by 90%.• Produced and executed a new project management process that ensured the customer scope of work and deliverables were managed accurately from quote to delivery. Customer retention was increased from 80% to 98%.• Implemented new business intelligence that allowed real time profit and loss analysis to be done on a customer, project, and employee level. This management system created a payroll and expense cost reduction of 27%, in the first 6 months, and facilitated continuous savings for 2.5 additional years.• Created Piper Technologies branding, including name, logo, website, and all marketing collateral used during sales cycle to secure new clients.