Bianca Shaffer Email & Phone Number

New Braunfels, TX, US

Austin, Texas Metropolitan Area

Austin, Texas, United States

Golden, CO

Creation, Distribution, and Evaluating progress of all marketing and consumer experience enhancements for the Adjust-A-Grate and FlatJax Brands. Including website redesign projects, content marketing and SEO initiatives, e-commerce store set up, video production projects, and weekly/monthly analytics reporting with action plans. Responsible for maintaining.

Greater Denver Area

Developed product solutions for customers which included a revamped Perfect Day Formula Kit, Group Coaching Materials, Corporate Team Coaching Materials, and Private Coaching Client Materials resulting in the most profitable product suite yet. Plan coaching events for all private, group, and corporate workshop events including creating an RFP, contacting.

Denver

Oversaw a team of 6-8 Customer Service Agents working remotely to provide high quality customer service to customers around the world via phone and email, disseminate product and promotional information to the customer service team, weekly monitoring of service metrics, and completing customer service tickets & calls as needed. Used Kayako, Infusionsoft.

Greater Denver Area

Scheduled & coordinated affiliate inbound and outbound promotions to maximize revenue from internal email lists, new customer acquisition, and build strong and profitable relationships with quality partners.Managed communication to partners during a 10-day product launch with revenues exceeding $530,000 and 10,500 customers. Used Infusionsoft and Has.

Greater Denver Area

Managed a team of Housekeeping, Front Desk & Engineering Associates through coaching, counseling, hiring, training, annual reviews and other HR duties to ensure each guest received the best service experience possible.Conducted day to day operations of the hotel including guest service, account receivables, biweekly payrolls, weekly reporting to Area.

Littleton, CO

• Assuming the Responsibilities of a General Manager during a 1 year vacancy to ensure hotel operations remained focus on caring for the staff and guests resulting in a Company Quality Index score of number eight in the.
• Prepared due diligence documents and reports for the several offers on hotel sale to new ownership.
• Developed 2013 Business Plan and Budget, Implemented and Manage 2012 Budget & Forecasts to ensure financial goals of the hotel are top of mind while also achieving the #3 hotel of all Generation One TownePlace Suites.
• Managed a team of Housekeeping and Front Desk Associates through coaching, counseling, hiring, training, and annual reviews to ensure all staff members are equipped with the knowledge, skills, and training necessary to.

Littleton, CO

• Manage a team of Housekeeping and Front Desk Associates through coaching, counseling, hiring, training, and annual reviews to ensure all staff members are equipped with the knowledge, skills, and training necessary to.
• Uphold Marriott and Sage Hospitality Service and Product Standards to ensure all guests are offered a consistent and pleasant experience.
• Perform regular office duties to ensure operation runs smoothly, including accounts payable, accounts receivable, daily deposits, inventory, ordering, payroll, weekly and monthly ownership reports, scheduling, and more.

Social Catering Sales Manager and Conference Services Coordinator at the Holiday Inn Select Denver -- Cherry Creek

Worked at a small Marriott Towne Place Suites Property where I had the opprtunity to work directly with guests at the front desk, making and changing reservations, some occasional housekeeping work, and assistance to GM and Account Manager with Sales and Marketing Projects. I have been able to practice perfecting the art of multitasking with people here as.

• Coach and referee children, ages three to ten, in various sports in a safe and non-competitive environment that fosters the learning, improvement, and implementation of teambuilding, sportsmanship, and sport specific.
• Develop creative and challenging lesson plans for participants at various skill levels in order to continue growth of participant as an athlete and team member.
• Ensure safe environment though constant communication with all involved parties, and have completed certification in CPR, First Aid, and Coaching.

• Provided customer service and used personal selling skills as a cashier and t-shirt designer in order to boost sales revenue.
• Designed personalized t-shirts tailored to customer’s specific needs and wants.
• Improved store layout to enhance traffic flow and sales.

Bachelors, Sports, Entertainment, And Event Management

Activities and Societies: •Colorado Delta Epsilon Chi President, two time national champion of Hospitality Marketing and Management at.

Associates, Advertising Communications

Activities and Societies: Graduated Summa Cum Laude. Was Colorado's Delta Epsilon Chi President, two time national champion of Hospitality.

Education record