Brian Silk Email & Phone Number

Antigo, WI

• Responsible for day-to-day operations of the company including leading schedulers, maintenance, and tracking finances
• Creation of P&L system to track trip volume and Gross/Net profits on a per trip and roll-up basis
• Creation of best practices for the maintenance shop via implementation of simple Kaizen and “a place for everything” methodology
• Worked to drive down costs in order to facilitate long-term feasibility of the company which was greatly affected by the COVID situation.
• Responsible for recruiting traffic as well as our social media presence.

Shawano, Wisconsin, United States

• Managed all aspects of HR, finance, management, operations, and scheduling for the organization while the company was in the process of being sold to a 3rd party, and acted as owner in absentia as the owner was in the.
• Completed hand-off to the new owner of the company

Green Bay, Wisconsin Area

➢Responsible for the management and overall operational success of MV's paratransit contract with Green Bay Metro➢Managed a diverse team of schedulers, dispatch, drivers, Safety, Operations, and Maintenance on a daily and strategic basis.➢Responsible for over $1 million in revenue billing, tracking, and generation annually➢Worked with my maintenance.

Shawano, Wisconsin

➢Ensure completion of all audits and inspections to maintain the fleet compliance to DHS and MTM status for 40 companies and 300+ vehicles. This includes annual vehicle inspections, company audits, unannounced field audits, and at least once-per-quarter sit-down check-ins with my companies.➢Cost Savings Initiatives - Using a bidding process and working.

Madison, WI

June 2013 – January 2015Lead team of CSRs to exceed metrics as defined by leadershipResponsible to a team of 15-24 CSRsData analysis and report creation in order to help coordinate the work of the Short Notice Trip Team for WI. Use of that, and other, data in order to identify areas for improvement in the process for setting trips or in the.

Lodi, WI

• Manage all aspects of the youth programming within the church, including: VBS, Sunday school, Youth Group activities, Youth Outreach, Youth Missions, growth of the youth programming
• Implement and administer technology improvements
• Assist in leading an ecumenical group from city churches in order to align our offerings, teaching, and activities to best serve our youth and community together.- Facilitate and lead youth group, mission trips and.

Madison, WI

• Lead a team of 13 direct reports who tested, cleaned, maintained, and delivered medical equipment
• Focused on decreasing operating costs for the office- Utilized schedule to cover all shifts and lowered overtime from 80-100 hours to 30-40 hours per two-week period.- Experienced minimal employee churn (two in two.

Madison, Wisconsin Area

• Lead a team of 10-15 direct reports in attaining and exceeding statistical goals, including statistical tracking, coaching, scheduling, call-routing, and HR-related meetings
• Managed the TDS Internet Abuse Response Team
• Acted as the liaison between Product Management and the help desk- Lead direct reports to regularly exceed statistical measurements by month, quarter, and year- Created training and led the initial team in RemotePC.

Bs, Technology Management

Bachelor Of Science (Bs), Technology Management

Bachelor Of Science (Bs), Technology Management

Bachelor Of Science (Bs), Information Technology