Bernadette Snyder Mba, Mpm, Pmp Email & Phone Number

Mesquite, Nevada, United States

North Las Vegas, Nevada, United States

Senior PM for complex enterprise call center software implementations which includes on-prem deliveries and SaaS cloud solutions. These implementations include Engage: voice/screen recordings, Workforce Management (WFM), Quality Central (QC): evaluations, coaching, back office proficiency, quality reporting. Manage a portfolio of projects/programs >$10M.

Vo: Westminster, Co

The Project Manager for a large cyber security software solution deployment created/installed 24 virtual servers for the customers operations and an identical 24 servers for the test environment. All server sat on a CentOS/Linux operating system. Once the servers were fully integrated and communicating across the network the team then deployed the endpoint client to the customers’ environment. This was done in phases and at the completion we had deployed to upwards of 200,000 workstations across many business units.• PM for info-sec software • Hands-on installation/configuration of security software on virtual servers• Console configuration of endpoint preference files• Knowledge transfer/training for new customers• Salesforce use• Created the Invincea Customer Success program

Vo Littleton, Co

As Project Manager for multiple successful projects I have managed cross functional/matrixed resources. These projects consisted of software and hardware integration solutions for the call center industry. I was successful with the time and budget constraints within individual projects. Working with PMO processes and procedures I also created tools that helped me and my team in time/cost organization.• Multiple complex call center software upgrades and installations with portfolio value >$1M.• Extensive client interaction.• Team coordination of schedules• Used PM methodologies and internal SOP to include Scope, Cost/Budgets, Integration, Risk, Communication and Resource Scheduling.

Virtual Office, Denver, Co

Formerly SimpliCTI Software Solutions• PM of multiple and complex software upgrades and hardware/ software installations and integration with portfolio value of > $750,000.• Scheduling of limited and shared resources.• Risk Management• Extensive client interaction• Used PM methodologies and internal SOP

• Project Manager• Leadership and coordination of project teams• Excellent written and verbal communication skills• Software and hardware technical support • Mentorship and leadership • Customer satisfaction champion • Subject Matter Expert - Seibel• Trainer/Instructor for Avaya products and applications

• Database management, UNIX and network skills as applicable to the proprietary application.• Technical support to a highly specialized research and development system• System Administrator for Knowledge Management Database.• Project Management.

• Software and hardware technical support of Avaya products.• Maintain a high level of customer satisfaction.

Master Of Business Administration (Mba), Customer Experience Management

Master Of Project Management, Project Management, 3.8

Ba, Organizational Management

Activities and Societies: Summa Cum Laude

Associate Of Applied Science, Computer Networking

Activities and Societies: Honors