Brandon Taylor Email & Phone Number

Brentwood, TN, US

• Performed penetration testing of web applications, software and hardware
• Delivered security assessment reports containing the results of security audits to appropriate parties
• Conducted security research in to the latest attack vectors and tools
• Worked alongside the SOC the perform purple team exercises
• Conducted quarterly password audit of users passwords to gather data in order improve password policies

Rutherford, New Jersey, US

• Directed change to new VOIP provider and managed the system for company call center and instructor centers across the US and Canada (1500+)
• Designed, deployed and managed critical IT Infrastructure for US and Canada Distribution Centers / Call Center (Network, ESXi, MS SQL Databases, Disaster Recovery)
• Volunteered to provide on-site Technical and mobile support for company conferences for all staff and franchise instructors
• Utilized Python to automate backup of call recording data saving up to an hour of time a day
• Developed and deployed Linux based PHP web app for mass email automation increasing productivity by 45%
• First responder for all Distribution / Call center DFIR situations

Lawrenceburg, Indiana, US

• Implemented helpdesk ticketing system / knowledge base leading to decreased troubleshooting of repeat issues and shared team knowledge
• Project lead for 2x Application Gateway (web application portal) for use by staff hospital wide allowing staff to access files and dictation from throughout the hospital and partnering offices
• Spearheaded personal mobile device configuration standards for over 1000 critical hospital staff.
• Ensured devices met security baseline standards and secured them against data loss
• Streamlined new PC rollout by introducing an imaging system to efficiently deploy new systems and significantly reduce time cost
• Ran testing of disaster recovery processes ensuring processes were up to date resulting in successful restoration of data in the event of a DR Incident

• Main contact point for Network / PC support for users across 4 states and 6 locations
• Responsible for management of company mobile devices for 200+ users
• Single-handedly managed critical Citrix farm and backups for the company ensuring 99% uptime
• Performed security updates for all company workstations and equipment

Menlo Park, CA, US

• Provided hardware and software support for 400+ users in multiple locations between Kentucky and Ohio with an average first response time of 20 minutes
• Maintained inventory of IT assets providing accountability for all company equipment
• Performed assignment and setup of new laptops for personnel giving new associates access to critical equipment from day one

Hebron, KY, US

• As a member of the internal support team, I worked quickly to shrink a 6-month backlog of support tickets due to vacancy while resolving high priority issues actively coming in.
• Maintained Cisco Call Manager / Cisco Unity and configured IP phones for users across business offices and call center supporting 1500+ users and clients
• Provided support for password resets of various systems including Active Directory and Cisco
• Responsible for daily backups of servers including sending backups offsite ensuring data availability
• Provided desktop support for end users and ensured systems were in working order

Hebron, KY, US

• As Lead Trainer for my team, I got new team members ready to support our end users
• Serve as level 2 support and had a first call resolution of 95%
• Gathered logs and details allowing on site technicians to resolve calls upon contact with customer due to information provided