Brian Munn Email & Phone Number

Asheville, North Carolina, US

Using marketing automation and lifecycle marketing strategies to positively impact health outcomes by removing barriers and creating pathways, so that people can better understand and receive the health solutions they need in the moment they need them.

New York, NY, US

• Led an award-winning Lifecycle Marketing team responsible for building the digital infrastructure that powers community building for more than 55 million users internationally.This culminated in a successful.
• Determined monthly, quarterly, and annual KPIs, and built a roadmap to deliver on company goals.
• Led a team that delivers over $5.5 million recurring, monthly ecosystem impact through ad-hoc and automated triggered lifecycle campaigns/flows, creating more than +7.3MM RSVPs and +6.7MM events scheduled on Meetup in.
• Drove adoption of new product subscription offerings from inception to $1MM+ annual revenue generating lines of business.Implementation & Technical Expertise:
• Utilized multiple mediums (Email, Push notifications, In-App messages, Webhook API calls) sending more than 9 billion annual touchpoints to connect with our audience at multiple stages in their lifecycle to drive.
• Led a cross-department team to rearchitect Meetup’s flow of customer data between our data warehouses and our customer engagement platform to create a real-time flow of customer data that can be used to personalize.

New York, NY, US

On a mission to captivate our audience to increase engagement, activity, and empower people to make real human connections through community.

Chicago, Illinois, US

• Arrive powers the last mile of connected and autonomous mobility. I work on creating moments in which we can connect and grow our relationship with each customer.
• Led and created all CRM marketing campaigns and sends. Email. Push notifications. In-app messaging. Always looked for new ways to add value to our audience.
• Built and prototyped audience segmentation to increase both engagement and connection between Arrive and our customers.
• Used creative problem solving processes to ideate new campaigns and strategies based around customer retention.

Chicago, Illinois, US

• Arrive powers the last mile of connected and autonomous mobility.
• Act as the voice of the customer, providing insights on our users to our product team.
• Lead innovation sessions, using the Creative Problem Solving process to solve the company’s most complex problems related to CX.
• Interact with users in all facets along their journey as they experience our product, using creative problem solving in order to solve user's problems and discover new opportunities for Arrive.

Greifensee, CH

• Served within the Global Service department, providing a different perspective and viewpoint that focuses on looking forward and discovering what is next.
• Developed and improved the current change request process by mixing the creative problem solving process with Design Thinking in order to prototype and create a new database platform to support several hundred annual.
• Analyzed over 20,000 service product offerings to discover data gaps in Mettler-Toledo’s current global offering.
• Presented a vision for the future with the introduction of Mettler-Toledo Global Service Innovation & Development.

New York, NY, US

• Social Entrepreneur Corps is a social enterprise that leads innovative and dynamic international internships in Guatemala, Ecuador, Nicaragua and the Dominican Republic. Social Entrepreneur Corps participants work with.
• Developed the design, pricing, and marketing of a new water purification system as it successfully launched and was brought to market in both rural and urban areas of Ecuador.
• Empowered over 30 total communities, and provided infrastructure to enhance entrepreneurship within four different regions of Ecuador.
• Designed financial workshops to inform developing communities of the importance of saving and budgeting.

Bachelor Of Science In Business, Finance, Entrepreneurship

Honors Diploma