Bill Munson Email & Phone Number

Greater Nashville Area

Developing IT and business strategies for several Middle TN based companies, including Karamu Nutrition Program, TN Christian Chamber of Commerce, Nashville North by Northeast, Dickerson Road Merchants, Salvation Army FRC Advisory Council, etc. I design and develop IT and business strategies for companies to improve their business impact in the marketplace, through business process improvement and implementation of cost effective IT solutions, social media networking, high-energy presentations and networking opportunities to generate maximum brand recognition and pull-through business.Cool Salons also develops and markets management software and solutions for the childcare industry, and is engaged in commercial real estate development of new childcare facilities. I hold my Tennessee Real Estate license to perform residential and commercial transactions.

Greater Nashville Area (Corporate Headquarters Aliso Viejo, Ca)

Directed account management, global delivery and client relationships for both application development and production support, with an active account portfolio of over a dozen clients in the Central U.S. and over 450 global staff.• Transitioned newly acquired account from a 100+ person on-site staff augmentation engagement to global managed services model for support and enhancements of entire portfolio. Secured 5-year contract for managed services and changed staffing mix to over 70% staffing offshore. Targeted a 30%+ GPM within the first year by aggressive staffing changes and operational improvements.• Brought delivery closure to contentious fixed price engagement with a new client where UST had made significant investments and did not have project management authority. Engaged global account team to resolve challenging issues. Captured lessons to improve project definition for future engagements.• Worked with both new and established accounts to increase operational efficiency and corresponding margins, while at the same time maintaining or increasing delivery quality.• Participated in company-wide risk management definition and pilot with Delivery Excellence team.

I was briefly with Dampier Recruiting Associates to bring my background as CIO and IT Director to lead IT executive searches and perform as CIO for the firm. I continue to expand my network, and connect quality IT professionals with great companies.

At Schneider Electric ($26.7B firm), managed client relationships and delivery in multi-vendor environment for both application development and production support. Consistently met 24/7 demands against 10 different service levels with a team of >160 on- and off-shore resources.• Developed the highest proportion of Project Management Professionals of any Keane engagement• Achieved highest levels of customer satisfaction overall, as well as for combined application development and support services since independent measurements were initiated Q1 2007, >90%• Maintained high utilization of overall team toward client-defined direct delivery tasks, >83%• Against competing project demands and severe organizational announcements, met all targets for incident handling and resolution times• Increased staff morale to, according to a team member, its highest level in 12 years• Consistently delivered projects with quality ratio (defect time to development time) of <1%

Led all IT functions (planning, projects, support and infrastructure services) for clinical, financial, operations, reimbursement, etc. Directed 70 global staff. Developed solid business partnerships among executive committee and department heads.• Delivered projects improving profits by ~$7M in year one, offsetting IT department's entire labor cost• Developed business-appropriate policies to correct asset management crisis; reduced liability >$3M• Brought a failed Lawson ERP implementation under control, then to successful implementation two years later, with 20% of the staff required by other area companies• Redesigned IT infrastructure, moved 60 remote to 2 professionally-staffed data centers in 18 months• Replaced out-of-warranty hardware/software, improved performance, security and points of failure• Improved on-time delivery, created program management office (IT Leadership Team) that oversees and prioritizes ~$3-4M of identified project backlog at any one time

Managed operations and implemented processes that were instrumental in growth of the company from $60M revenues in 1989 to $1B now.• Delivered PMI-certified workshops and overviews to >1000 client executives and managers per year.• Personally generated >$550K per year of management consulting services, plus pull-thru business.

Directed Keane’s newly formed Application Development Practice for North American Branch Operations.• Managed operations and staff of the practice unit, serving 40 profit centers across the U.S.• Maintained an active pipeline of >$150M of qualified AD deals at any one time• Architected winning proposals to incorporate expanded global resources and competency centers• Differentiated Keane to win business earmarked for brand-name competitors (EDS, Accenture, etc.)

At ESPN ($35B firm), led Keane’s largest RAD project to date, then used lessons learned to create an innovative Rapid Deployment methodology.• Delivered $4.3 million total client savings realized on a single, 15-month project• Reduced application development services costs by 40% using Rapid Deployment (RAD) techniques• Drove New Jersey branch operation growth from 12 to >120 billable consultants in less than a year• Directed projects that were showcased in Keane’s Annual Report in two separate years

Directed operations and consulting services of up to 120 billable consultants.• Started Keane’s first Management Consulting practice in 1991, to elevate Keane’s market perception and increase pull-thru business opportunities• Architected and led management consulting activities for 12 Keane business offices throughout the eastern half of the U.S.

Bachelor’S Degree

Highest Honors